Motivated military professional, who works well with team members and groups from diverse backgrounds, has effective communication skills and problem solving skills, who successfully completed two combat tours has experience in administrative, field training, safety patrol, security details and protective service activities in the public and military sector.
Assigned to protect the community and respond to State emergencies, assigned Law and Order duties to maintain security for local and deployed installations, member of a response force trusted with detainee operations and guard force responses, conducted over 130 convoy and security missions; performed village assessments/patrols, supervised four person office providing security escorts for local workforce personnel, managed higher headquarters administrative office daily activities and related tasks, coordinated scheduling for command personnel briefings, special activities and other duties necessary.
Responsible for daily logistics of supplies and services needed for 100 rooms for post billeting assets, Technical skills advanced me to be selected to be the primary technician for the Firearms Training Simulator in western South Dakota, my skills were instrumental in training over 30 military units and recruiting events inspiring high school and elementary students of the community to consider exciting military career opportunities.
Provided security for juveniles in a detention facility, accurately processed detained juveniles, Officer-In-Charge of five staff members and 20 juveniles, managed all records and correspondence required by government regulations, and developed transportation plan and contingency operations for juvenile transfers and other duties necessary.
Excellent customer service skills with the public on a daily basis, extensive use of a multiple line phone system, masterful computer use on a daily basis for spreadsheets, graphs and visitation, filing, office metrics and daily mail duties, Scheduled visitation for the public with inmates, and various necessary duties.
Assisted customers via phone with both internal and external inquiries regarding their manufactured housing, home equity, consumer finance or home improvement account, handled calls from customers, determined customer's needs, solution resolution. Resolved customer calls that included collections, insurance, claims, payoff, general account maintenance, document release and billing issues, Researched customer questions, faxed answers to customers or completed service requests to resolve customer inquiries, Entered address corrections, sorted mail, bar coded documents for imaging and prepared correspondence for delivery and numerous other tasks.
Currently pursuing Bachelor's degree in field of study. Expected grad date summer 2016.
Earned an Associates degree in Criminal Justice.
Earned a 1 year certificate of completion.
Currently hold a DoD Security Clearance, Associate's Degree in Criminal Justice, one year Certificate Paralegal Studies, Certification of Basic Correctional Officer Training with the Bureau of Indian Affairs/F.L.E.T.C.
Security, Operations, Scheduling, Excellent Customer Service skills, Receptionist, Administrative Assistant, Basis, Filing, Multi-line Phone System, Correspondence, Typing 65 WPM, Access, Arrangements, Clerk, Logistics, Microsoft Office, Microsoft Excel, Powerpoint, Travel Arrangements, Account Maintenance, Answering, Billing, Claims, Collections, Credit, Customer Inquiries, Customer Service Representative, Finance, General Account, Home Equity, Imaging, Maintenance, Paralegal, Training
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