30 SECOND ME: I WAS RAISED TO BE HONEST AND SAFE WITHIN WORK PLACES. SPENT CHILDHOOD HELPING YOUNGER SIBLINGS. AM RELOCATABLE AFTER JOB OFFER AS BEEN MADE. CAN HAVE PHYSICAL ARRANGED AT LOCAL VA. SPENT TEEN YEARS IN BOY SCOUTS, BECAME SENIOR PATROL LEADER AND WAS GIVEN RECOGNITION FROM LEADERS WITH OVER 30 YEARS OF EXPERIENCE, RECEIVED THE RANK OF EAGLE SCOUT. AFTER GRADUATING HIGH SCHOOL, SPENT TIME AS A JANITOR. WHILE IN THE MILITARY WAS ASKED TO DO SAME. LEFT COMPENSATED WORK THERAPY PROGRAM AND WOULD HAVE PREFERRED TO FIND FULL TIME EMPLOYMENT. WAS RECOGNIZED BY EMPLOYEES FOR EYE CARE AWARD EVEN THOUGH I DID NOT QUALIFY TO RESERVE SAME. KNOWLEDGE AND SKILLS:
United States Air Force Veteran
Highly motivated, team player
Great communication skills
Organized, goal oriented
Have worked safely in non patient and patient areas with supervision
Have registered for selective service registration once coming of age.
Resolve customer complaints
Excellent customer service
Hazard analysis and risk control
Data quality control checks
Secret security clearance
Firearm and explosives handling
Avioded proficiency when dealing with public
Trained in cross-cultural communication
Risk management assessments
Trained in security
Internal allocation and distribution
Military Police, 12/2005 to 12/2008 US Air Force – Grand Forks, ND
Honorable discharge 2 tours to Iraq Helped with Supplying equipment to coworkers.
Provided flightline security patrols to protect against incursion from unauthorized personnel and maintain security of highly valuable aircraft with classified components and design elements.
Guided and coordinated unit's force protection programs to meet fleet requirements.
Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
Maintained security of local areas and performed route clearance for visiting high-ranking officials.
Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
Patrolled perimeters of operating bases to guard against raids, suicide bombers and other attacks on forward areas of operation.
Directed logistical training procedures in accordance with military regulations.
Performed as fire team member during situational training exercises and all infantry dismounted battle drills.
Spearheaded patrol operations and led security forces teams to support battlefield operations.
Patrolled designated coverage areas and evaluated terrain for defensive use.
Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on regular basis.
Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
Responded to emergencies with speed, efficiency and knowledgeable assistance.
Briefed chain of command on readiness, equipment status and enemy locations on whenever asked to enable sound decision making.
Housekeeper, 01/2003 to 09/2019 Robert J Dole VA Medical Center – Wichita, KS
Sustain a clean and sterile environment in all areas of the hospital.
Maintain the cleanliness of floors and restrooms throughout hospital.
Safely use and Maintain tools and Equipment unless moved by coworkers.
When working with others can lead or follow depending who I work with.
Can politely ask coworkers to keep on task.
Use and implement safe work practices.
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
Removed waste paper and other trash from premises to designated area.
Disposed of trash and recyclables each day to avoid waste buildup.
Kept building entryway glass clean and polished for professional presentation.
Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
Verified cleanliness and organization of storage areas and carts.
Used authorized cleaning products and corona viurs chemicals to disinfect floors, counters and furniture.
Cleaned over none patient areas as directed by leadership with consistently high customer satisfaction ratings.
Worked on team of 1-3 staff members to service areas daily.
Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
Changed bed linens and collected soiled linens for cleaning.
Moved chairs, desks andbeds around rooms to clean behind and underneath furniture.
Attended to locker area by laundering dirty towels and clearing away stray slippers.
Established and maintained clean and comfortable environments in assigned buildings by vacuuming, cleaning windows and dusting.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Cleaned and changed bedspreads, blankets and mattresses.
Polished glass surfaces and windows.
Returned emptied garbage receptacles to proper locations.
Adhered to professional house cleaning checklist.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Transported cleaning products and equipment to and from utility rooms.
Accepted accountability for all assigned building keys, master keys and access cards.
Trained new co-workers on all departmental procedures and provided assistance in finding necessary items and cleaning supplies.
Monitored social media and online sources for industry trends.
Sales Associate, Automotive Sales, 03/2017 to 08/2017 Car Salesman Super Ford – Salt Lake City, UT
Provided excellent customer service.
Answered questions, made recommendations to 100% satisfy the customer.
Computed sale prices, total purchases, and processed paperwork for sales.
Prepared merchandise for delivery, when it wasn't provided by others.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Maintained records related to sales, returns and inventory availability.
Tracked stock using company inventory management software.
Processed product returns and assisted customers with other selections.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Educated customers on promotions to enhance sales.
Engaged with customers to effectively build rapport and lasting relationships.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Customer Service Representative, 09/2015 to 01/2017 C3 Customer Contact Channels Inc. – Salt Lake City, UT
Interacted in person or by phone to resolve customer complaints Documented all interactions and transactions Worked with customer's to better there situation to include but not limited to dealing with upset customers.
Communicated with vendors regarding back order availability, future inventory and special orders.
Answered customer telephone calls promptly to avoid on-hold wait times.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Responded to customer requests for products, services and company information.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Offered advice and assistance to customers, paying attention to special needs or wants.
Regularly exceeded daily sales and product add-on quotas.
Compiled customer feedback and recommended service delivery improvements to management.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Educated customers on promotions to enhance sales.
Provided primary customer support to internal and external customers in fast-paced environment.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Criminal JusticeSnow College - Ephraim, UT 49 semester hours completed
Worked security during one of my semesters.
GEDCommunity College of The Air Force - Montgomery, AL
Wichita Technical Institute - Wichita - Wichita, KS
Before becoming an eagle scout, I was a senior patrol leader and given responsiblies to help younger scouts.