Microsoft Office 365 Technical Support Engineer Resume Example Teleperformance Advanced Services Division

MICROSOFT OFFICE 365 TECHNICAL SUPPORT ENGINEER

Professional Summary

Dedicated Systems Analyst experienced in network and user support, troubleshooting and software analysis.

Skills

Microsoft Certified Technology Specialist (MCTS) Certificate
Microsoft Certified Windows Server 2008 Active Directory, Configuration (MCTS)
Microsoft Certified Exchange Server 2010, Configuration (MCTS)
Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician 7

Maintained multiple data centers running Windows Server 2003 & 2008 accessed through Citrix, Remote Desktop, VPN, and Web clients.
Reduced technology costs.
Consolidated domain and application servers.
Analytical and critical thinker
Skilled in Active Directory migration and administration

Business Applications

Work History

Microsoft Office 365 Technical Support Engineer, 01/2011 to 03/2012
Teleperformance Advanced Services Division – Boca Raton, FL

Provided worldwide technical support for Microsoft Services Online.
Assisted companies in migrating their local services to Microsoft hosted Cloud services as part of their cost reduction projects.
Received calls from Information Technology Managers and Microsoft Partner organizations in support of Microsoft Office 365.

Owner/Operator, 08/2010 to Current
Carlson Computer Consulting, LLC – Boynton Beach, FL

Owner/Operator, 03/1997 to 03/2001
West Boynton PC Service – Boynton Beach, FL

Systems Analyst, 01/1991 to 08/2010
WHM LLC, Boca Resorts Inc – Boca Raton, FL

Managed Microsoft Active Directory domain controllers across multiple companies and data centers.
Migrated users, printers, and computer objects within Active Directory as a result of planned consolidation projects.
Met and exceeded service level agreements within the organization.
Setup Windows 2003/2008 application, database, file, print server structure, and redundancy to ensure 100% uptime and performance using redundant failover servers.
Operated and maintained EMC Networker and IBM enterprise backup systems saving to tape libraries which were rotated to offsite storage along with developing emergency backup plans.
Provided monitoring and maintenance for Storage Area Networks serving as both additional file storage and backups.
Documented and implemented move/add/change requests.
Monitored and maintained Microsoft SQL and Oracle database servers.
Setup and monitored all servers using remote programs which would send and display alerts for support staff.
Served as Tier III support for Microsoft print servers.
Maintained pairs of redundant master controllers for each forest in the Microsoft Active Directory.
Handled planning and costs for future storage space requirements.

Education

Computer Information Systems, Palm Beach College - Lake Worth, FL

Associate of Arts: Hospitality Management and Culinary Services, 1985
Baltimore International College - Baltimore, MD

Business Management, Ohio University - Athens, OH

High School Diploma: General Studies, 1978
Wilde Lake High School - Columbia, MD

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees

Computer Information Systems ,
Associate of Arts : Hospitality Management and Culinary Services , 1985
Business Management ,
High School Diploma : General Studies , 1978