Microsoft Office 365 Technical Support Engineer Resume Example
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MICROSOFT OFFICE 365 TECHNICAL SUPPORT ENGINEER
Professional Summary
Dedicated
Systems Analyst experienced in network and user support, troubleshooting and
software analysis.
Skills
|
|
Business Applications
- Microsoft Forefront Security Gateway
- GoldMine Customer Relationship Management
- Enterprise Architect project models
- Dell Storage Area Network Management
- EMC Networker
- Microsoft Sharepoint
- Microsoft Exchange Email Servers
- Microsoft Active Directory Management
- Epicor Financial Services Software
Work History
Microsoft Office 365 Technical Support Engineer, 01/2011
to 03/2012
Company Name – City, State
Company Name – City, State
- Provided worldwide technical support for Microsoft Services Online.
- Assisted companies in migrating their local services to Microsoft hosted Cloud services as part of their cost reduction projects.
- Received calls from Information Technology Managers and Microsoft Partner organizations in support of Microsoft Office 365.
Owner/Operator, 08/2010
to Current
Company Name – City, State
Company Name – City, State
- Computer Systems Support
Owner/Operator, 03/1997
to 03/2001
Company Name – City, State
Company Name – City, State
- Personal Computer upgrades and support
- Website design and management
Systems Analyst, 01/1991
to 08/2010
Company Name – City, State
Company Name – City, State
- Managed Microsoft Active Directory domain controllers across multiple companies and data centers.
- Migrated users, printers, and computer objects within Active Directory as a result of planned consolidation projects.
- Met and exceeded service level agreements within the organization.
- Setup Windows 2003/2008 application, database, file, print server structure, and redundancy to ensure 100% uptime and performance using redundant failover servers.
- Operated and maintained EMC Networker and IBM enterprise backup systems saving to tape libraries which were rotated to offsite storage along with developing emergency backup plans.
- Provided monitoring and maintenance for Storage Area Networks serving as both additional file storage and backups.
- Documented and implemented move/add/change requests.
- Monitored and maintained Microsoft SQL and Oracle database servers.
- Setup and monitored all servers using remote programs which would send and display alerts for support staff.
- Served as Tier III support for Microsoft print servers.
- Maintained pairs of redundant master controllers for each forest in the Microsoft Active Directory.
- Handled planning and costs for future storage space requirements.
Education
Computer Information Systems,
Palm Beach College - City,
State
Associate of Arts: Hospitality Management and Culinary Services,
1985
Baltimore International College - City, State
Baltimore International College - City, State
Business Management,
Ohio University - City,
State
High School Diploma: General Studies,
1978
Wilde Lake High School - City, State
Wilde Lake High School - City, State
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Resume Overview
School Attended
- Palm Beach College
- Baltimore International College
- Ohio University
- Wilde Lake High School
Job Titles Held:
- Microsoft Office 365 Technical Support Engineer
- Owner/Operator
- Systems Analyst
Degrees
- Computer Information Systems ,
Associate of Arts : Hospitality Management and Culinary Services , 1985
Business Management ,
High School Diploma : General Studies , 1978
