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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Dedicated Systems Analyst experienced in network and user support, troubleshooting and software analysis.
Skills
  • Microsoft Certified Technology Specialist (MCTS) Certificate
  • Microsoft Certified Windows Server 2008 Active Directory, Configuration (MCTS)
  • Microsoft Certified Exchange Server 2010, Configuration (MCTS)
  • Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician 7
  • Maintained multiple data centers running Windows Server 2003 & 2008 accessed through Citrix, Remote Desktop, VPN, and Web clients.
  • Reduced technology costs.
  • Consolidated domain and application servers.
  • Analytical and critical thinker
  • Skilled in Active Directory migration and administration
Education
Palm Beach College Lake Worth, FL Expected in : Computer Information Systems - GPA :
Baltimore International College Baltimore, MD Expected in 1985 Associate of Arts : Hospitality Management and Culinary Services - GPA :
Ohio University Athens, OH Expected in : Business Management - GPA :
Wilde Lake High School Columbia, MD Expected in 1978 High School Diploma : General Studies - GPA :
Work History
Lineage Logistics - Microsoft Office 365 Technical Support Engineer
Corona, NY, 2011 - 02/2012
  • Provided worldwide technical support for Microsoft Services Online.
  • Assisted companies in migrating their local services to Microsoft  hosted Cloud services as part of their cost reduction projects.
  • Received calls from Information Technology Managers and Microsoft Partner organizations in support of Microsoft Office 365.
Lineage Logistics - Owner/Operator
Dayton, NJ, 07/2010 - Current
  • Computer Systems Support
Accenture Contractor Jobs - Owner/Operator
Overland Park, KS, 02/1997 - 02/2001
  • Personal Computer upgrades and support
  • Website design and management
WHM LLC, Boca Resorts Inc - Systems Analyst
City, STATE, 1991 - 07/2010
  • Managed Microsoft Active Directory domain controllers across multiple companies and data centers.
  • Migrated users, printers, and computer objects within Active Directory as a result of planned consolidation projects.
  • Met and exceeded service level agreements within the organization.
  • Setup Windows 2003/2008 application, database, file, print server structure, and redundancy to ensure 100% uptime and performance using redundant failover servers.
  • Operated and maintained EMC Networker and IBM enterprise backup systems saving to tape libraries which were rotated to offsite storage along with developing emergency backup plans.
  • Provided monitoring and maintenance for Storage Area Networks serving as both additional file storage and backups.
  • Documented and implemented move/add/change requests.
  • Monitored and maintained  Microsoft SQL and Oracle database servers.
  • Setup and monitored all servers using remote programs which would send and display alerts for support staff.
  • Served as Tier III support for Microsoft print servers.
  • Maintained pairs of redundant master controllers for each forest in the Microsoft Active Directory.
  • Handled planning and costs for future storage space requirements.

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Resume Overview

School Attended

  • Palm Beach College
  • Baltimore International College
  • Ohio University
  • Wilde Lake High School

Job Titles Held:

  • Microsoft Office 365 Technical Support Engineer
  • Owner/Operator
  • Owner/Operator
  • Systems Analyst

Degrees

  • Associate of Arts
  • High School Diploma

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