Dedicated
Systems Analyst experienced in network and user support, troubleshooting and
software analysis.
Skills
Microsoft Certified Technology Specialist (MCTS) Certificate
Microsoft Certified Windows Server 2008 Active Directory, Configuration (MCTS)
Microsoft Certified Exchange Server 2010, Configuration (MCTS)
Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician 7
Maintained multiple data centers running Windows Server 2003 & 2008 accessed through Citrix, Remote Desktop, VPN, and Web clients.
Reduced technology costs.
Consolidated domain and application servers.
Analytical and critical thinker
Skilled in Active Directory migration and administration
Education
Palm Beach CollegeLake Worth, FLExpected in – –:Computer Information Systems - GPA:
Baltimore International CollegeBaltimore, MDExpected in 1985 – –Associate of Arts:Hospitality Management and Culinary Services - GPA:
Ohio UniversityAthens, OHExpected in – –:Business Management - GPA:
Wilde Lake High SchoolColumbia, MDExpected in 1978 – –High School Diploma:General Studies - GPA:
Work History
Lineage Logistics - Microsoft Office 365 Technical Support Engineer Corona, NY, 2011 - 02/2012
Provided worldwide technical support for Microsoft Services Online.
Assisted companies in migrating their local services to Microsoft hosted Cloud services as part of their cost reduction projects.
Received calls from Information Technology Managers and Microsoft Partner organizations in support of Microsoft Office 365.
Lineage Logistics - Owner/Operator Dayton, NJ, 07/2010 - Current
Computer Systems Support
Accenture Contractor Jobs - Owner/Operator Overland Park, KS, 02/1997 - 02/2001
Personal Computer upgrades and support
Website design and management
WHM LLC, Boca Resorts Inc - Systems Analyst City, STATE, 1991 - 07/2010
Managed Microsoft Active Directory domain controllers across multiple companies and data centers.
Migrated users, printers, and computer objects within Active Directory as a result of planned consolidation projects.
Met and exceeded service level agreements within the organization.
Setup Windows 2003/2008 application, database, file, print server structure, and redundancy to ensure 100% uptime and performance using redundant failover servers.
Operated and maintained EMC Networker and IBM enterprise backup systems saving to tape libraries which were rotated to offsite storage along with developing emergency backup plans.
Provided monitoring and maintenance for Storage Area Networks serving as both additional file storage and backups.
Documented and implemented move/add/change requests.
Monitored and maintained Microsoft SQL and Oracle database servers.
Setup and monitored all servers using remote programs which would send and display alerts for support staff.
Served as Tier III support for Microsoft print servers.
Maintained pairs of redundant master controllers for each forest in the Microsoft Active Directory.
Handled planning and costs for future storage space requirements.
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