ExelWesterville, OHSenior Systems Administrator09/2005 to 07/2011
Lotus Notes, Domino, BES Server Corporate Lead Lotus Notes & Domino Administrator (Version 6.x 7.x to 8.5.2) and Sametime. (Installation, Replication, Database Maintenance, Update, Upgrade, Roll- Over, Cross site Domino certification).
Domino administration process, Monitor mail and log files.
Mail routing, tracing, tracking, Cluster Replication and troubleshooting Internal/External email investigation on Cisco Ironport mail filters.
Server Health check & clearing dead messages from SMTP servers Administrator console commands and execution.
Domino Access Control List configuration Domino Database Management Lotus Domino and Notes planning, design, implementation, upgrade, maintenance Resolve level 2 or level 3 problem tickets for clients' Lotus Domino infrastructures.
Troubleshooting Lotus Notes client interface, including the Notes mail template.
Maintained 98% uptime on all company networks. Automated repeatable tasks where possible to increase efficiency. Exceeded monthly goals by successfully handling more than 100 calls per week. Consistently received a 100% rate of customer satisfaction.