Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
  • Experienced Domino/Exchange administrator with 11 years of experience which includes Internet Protocols, BES,, AD, LDAP, and Cisco E-Mail/Web Security.
  • Primarily responsible for Domino to Exchange migration of 25K user/objects. Excels in troubleshooting, best practices, maintenance, repairs for Domino and Exchange environments.
  • Great communication skills, organized, and socialize new processes in a dynamic multi-cultured environment.
Core Qualifications
  • Windows Server 2000/2003/2008
  • C, C , Java, J2EE, SQL, PL/SQL
  • Web Technologies/Scripting
  • HTML, XML, Java Script, XMLConfig, PowerShell
  • Server Management
  • Database maintenance
  • System checks and troubleshooting
  • Advanced troubleshooting
  • Customer service-focused
  • Organized
  • Highly motivated
  • Resourceful
  • Strong communication skills

06/2011 to Current
Microsoft Exchange Administrator Xgility Washington, MA,
  • Experience with other Microsoft Technologies (System Center, SQL, Sharepoint, F5 Load Balancing).
  • Develop PowerShell scripts to manage the Microsoft Exchange environment.
  • Experience with Outlook 2007/2008 / 2010 / 2011 / 2013
  • Administration of mailboxes and user accounts.
  • System Administration experience of Microsoft Exchange 2013 and Blackberry Servers Administration of Mobile Device Management.
  • Experience writing and maintaining messaging documentation (i.e. procedures, processes, standards, and knowledge articles for IT Support).
  • Functions to support specific object types (such as groups and accounts).
  • Responsible for modification, creation and deletion of objects on LDAP server.
  • In-depth knowledge of LDAP and Identity & Access management products.
  • Troubleshooting to resolve mail delivery issues.
  • Troubleshoot OWA issue, Outlook Anywhere issue, ActiveSync issue LDAP directory management.
08/2005 to 06/2011
Senior Systems Administrator Engility Corporation Oxnard, CA,
  • Lotus Notes, Domino, BES Server Corporate Lead Lotus Notes & Domino Administrator (Version 6.x 7.x to 8.5.2) and Sametime. (Installation, Replication, Database Maintenance, Update, Upgrade, Roll- Over, Cross site Domino certification).
  • Domino administration process, Monitor mail and log files.
  • Mail routing, tracing, tracking, Cluster Replication and troubleshooting Internal/External email investigation on Cisco Ironport mail filters.
  • Server Health check & clearing dead messages from SMTP servers Administrator console commands and execution.
  • Domino Access Control List configuration Domino Database Management Lotus Domino and Notes planning, design, implementation, upgrade, maintenance Resolve level 2 or level 3 problem tickets for clients' Lotus Domino infrastructures.
  • Troubleshooting Lotus Notes client interface, including the Notes mail template.
Maintained 98% uptime on all company networks.  Automated repeatable tasks where possible to increase efficiency.  Exceeded monthly goals by successfully handling more than 100 calls per week.  Consistently received a 100% rate of customer satisfaction.
Cisco Ironport, Customer Service, Database Management, Documentation, FTP, HTML, HTTP, LDAP, Migration, Network, Operating Systems, Policies, Processes, Protocols, Routing, SMTP, SSL, System Administration, Troubleshooting

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