merchandising specialist resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Responsible warehouse professional able to use forklifts, hand trucks and cranes. 30 years of experience moving inventory in logistics environments.

Talented Forklift Driver successful at working quickly in fast-paced, demanding environments. Efficient team player and problem-solver. Possessing top communication and conflict resolution skills developed over 30 years in warehouse environments.

Resourceful Manager with 30 years' experience in warehouse and inventory management. Specializing in increasing efficiency and accuracy in shipping and receiving operations.

  • Materials movement
  • Warehouse best practices
  • Certified forklift operator
  • Loading and unloading
  • Computer-savvy
  • Equipment operations
  • Forklift certified
  • Snow removal
  • Customer service-oriented
  • Safe driver
  • Superior negotiation skills
  • Employee development and management
  • Motivated self-starter
  • Inventory control procedures
  • Flexible schedule
  • Inventory management
  • Materials accountability
  • Map reading and navigation skills
  • Manufacturing and warehouse procedures
  • Retail sales
  • Documentation and recordkeeping
  • Cash register operation
  • Customer assistance
  • Independent judgement
  • Sales expertise
  • Accurate money handling
  • Money handling
  • Interpersonal and written communication
  • Dispute mediation
  • POS system operation
  • Teamwork
  • Retail merchandising expertise
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Barcode scanning
  • Resolution-oriented
  • Cheerful and energetic
  • Personnel training and development
  • Detail-oriented
  • Excellent time management
  • Flexible
  • Reliable and dependable
  • Organized
  • Approachable
  • Strong communication skills
  • Excellent multi-tasker
  • Relationship selling
  • Cash handling accuracy
  • Store planning and design
  • Dedicated team player
  • Time management
  • Installation planning
  • Inventory coordination
  • Loading and unloading procedures
  • Equipment operation
  • Marble and tile cutting
  • Tile application
  • Surface leveling
  • Adhesive and grouting
  • Commercial and residential projects
  • Construction quality standards
  • Deadline driven
  • High school diploma
  • Good at following instructions
  • Customer service experience
  • Expertise in Flooring, Stone and Marble and Granite Countertops
  • Accurate measurements and estimates
  • Consistent work history
  • Solid communication skills
  • Strong work ethic
  • Tiling
  • Solid independent worker
  • Good verbal/written communication skills
  • Power tools
  • Driving hi-lo
  • Subcontractor relations
  • Friendly and hardworking
  • Blueprint reading and interpretation
Merchandising Specialist, 04/2019 to Current
RatnerYork, PA,
  • Recommended merchandise to customers based on needs and preferences.
  • Selected merchandise based on most favorable price and quality.
  • Consistently put customers first by handling needs with sense of urgency and compassion.
  • Created visual marketing and styled window displays.
  • Returned items to shelves and maintained organized appearance.
  • Created merchandise displays based on planogram.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Transported, loaded, unloaded and stacked materials.
  • Moved levers and controls that operate lifting devices such as forklifts, lift beams and swivel-hooks, hoists and elevating platform, to load, unload, transport and stack material
  • Used equipment such as loaders, hand trucks, forklifts and cranes safely.
Unloader, 10/2018 to 04/2019
LinetecMonett, MO,
  • Adhered to all workplace safety standards and OSHA regulations.
  • Handled packages in safe and meticulous manner while unloading and transporting.
  • Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
  • Unloaded parcels from truck with care to avoid damage.
  • Assisted in navigating large loads to assigned areas.
  • Used ladders and pallet jacks to load and unload merchandise weighing up to 100 pounds.
  • Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
  • Promoted safety throughout workplace and reported potential hazards in timely fashion.
  • Maintained current forklift training and certification as required by company policies.
  • Loaded items in optimal manner to maximize work efficiency.
  • Removed incoming items from trucks and rail cars and transported materials to staging area.
  • Moved goods between warehouse locations according to shipment and storage needs.
  • Removed empty pallets, cardboard packing and strapping and deposited items in proper receptacles.
  • Used equipment such as loaders, hand trucks, forklifts and cranes safely.
  • Operated equipment with focus on safety and efficiency.
Manager, 07/1989 to 03/2019
Gpm InvestmentsHolland, MI,
  • Executed new training initiative to improve skills and develop leaders from within.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Oversaw personnel recruitment, performance and scheduling.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered product and service consultations and employed upselling techniques.
  • Processed orders through system and coordinated product deliveries.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Negotiated and closed deals with minimal oversight.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Transported machinery using forklifts, cranes and hoists.
  • Operated equipment and welding tools safely by following manufacturer instructions.
  • Observed safe work practices and procedures as instituted by the company.
  • Inspected finished products for quality and adherence to customer specifications.
  • Changed equipment over to new product.
  • Maintained clean and organized work areas.
  • Consistently followed up with customers to determine satisfaction levels.
  • Leveraged sales techniques and articulated product values to generate new business.
  • Formulated proposals and processed work orders by analyzing and calculating field measurements, survey plans and plot plans.
  • Obtained bids from vendors and subcontractors to make cost-effective selections.
  • Assisted with clerical duties and documented daily work.
  • Visited home sites when necessary to assess and fulfill customer needs.
  • Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.
  • Prepared layouts and drawings in compliance with established templates and design standards.
  • Created graphic materials for company website.
  • Created concept mock-ups for web and mobile applications.
  • Adjusted patterns to fit client requirements.
  • Read and understood pick sheets in order to prepare accurate customer orders.
  • Provided tracking details and resolved problems for customers.
  • Operated handheld scanners and computer terminals to document updates.
  • Gathered merchandise and packed boxes systematically to prevent damage.
  • Used equipment such as forklifts and hand trucks to move inventory.
  • Maintained accounting requirements by discussing fees, preparing contracts and invoicing clients for completed shipping and ordering work.
  • Inspected outgoing packages and documents to verify conformance to customer order requirements and requests.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Verified client information and validated data before creating shipping paperwork and internal documents.
  • Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
  • Collected payment from customers based on outlined payment plans and business standard operating procedures to prevent collections issues and overly aging accounts.
Education and Training
High School Diploma: , Expected in 06/1988 to Saugerties Senior High School - Saugerties, NY
: , Expected in to Marist College - Poughkeepsie, NY
: , Expected in to Ulster County Community College - Stone Ridge, NY

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Resume Overview

School Attended

  • Saugerties Senior High School
  • Marist College
  • Ulster County Community College

Job Titles Held:

  • Merchandising Specialist
  • Unloader
  • Manager


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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