Merchandising Service Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Service Manager offering 35 years of management experience. Proficient in business practices, standards of operation and satisfying customer needs. Sets and maintain high expectations for all team members. Multi-talented Service Manager successful at handling customer issues quickly and effectively. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 35 years of progressive experience.

  • Coaching and mentorship
  • Process optimization
  • Advanceed in Office 365, Microsoft, Word, Power Point, Adobe, and some Spread sheets
  • Data analytics
  • Staff management
  • Reporting and documentation
  • Task delegation
  • Critical thinking
  • Leadership
  • Organizational skills
  • Problem resolution
  • Microsoft Office
  • Working collaboratively
  • Project planning
  • PPE use
  • Teambuilding
  • Office Equipment
  • Customer Service
  • Answering phones
Merchandising Service Manager, 02/2020 to Current
Lowe's Companies, Inc.Beaufort, SC,
  • Defined department objectives and monitored performance to facilitate operations.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Collaborated with customers to offer solutions to service needs.
  • Managed service department budget and investigated and resolved discrepancies.
  • Informed and educated department employees on changes from management.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Researched and provided timely resolution to service discrepancies.
  • Motivated, led and supported employees to maintain low turnover.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Monitored employee performance through effective analysis of key metrics.
  • Created employee work schedules to keep shifts properly staffed.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Create emails for Night teams, for per our conversations, and reset qustions,
Product Service Supervisor, 11/2015 to 02/2020
  • Aided onboarding team members with one-on-one training sessions.
  • Addressed areas that needed improvement and observed team's performance.
  • Participated in various learning and educational opportunities to update and maintain job knowledge, including and Yearly Merchandising District meetings.
  • Supervised team of 50 employees and delegated duties and responsibilities to each member.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Trained Multiple new employees each on procedures and policies in order to maximize team performance.
  • Exceeded company productivity standards on the Safety % on consistent basis for over 2 years.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Worked with District Manager to develop customer service improvement initiatives.
  • Cultivated impactful relations with my teams and had the highest percentage growth with AOS surveys taken in our stores
  • Created my own power points for our meetings as well as creating my own news letter for my POD.
  • Created spreadsheets for attendance, training, recruiting and mileage.
  • Communicated by email to vendors and corporate groups around resets and worked with them on resolving issues.
  • Conducted audits in stores for Merchandising guidelines.
  • Conducted walks with Store Management then conducted exit meetings with the Store Manager with a follow up email.
  • Ran merchandising team in the absence of the manger.
  • Review applicants resumes , then conduct interviews, and make job offers.
  • Key holder for the store.
  • Performance Manager employees when issues arise.
  • Write up goals, job opportunities for my managers on their PMP's.
  • Managed 4 different teams in 4 different stores.
Receiving Manager-clerk/rtv, 08/1985 to 11/2015
  • Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
  • Kept stockroom free of hazards, working efficiently and properly organized.
  • Collected merchandise returns from sales floor, checked price tags and hung on racks.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Organized storage areas to maximize movement efficiency and minimize labor.
  • Received and staged incoming inventory for movement to storage or sales floor.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Supervised warehouse team, including schedule management, training and task delegation.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Trained staff on material handling processes to reduce shipping times.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Oversaw more than 3 Million in inventory and supervised 20 employees in 129,000 square foot warehouse for a Home Improvement company.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Oversaw shipping and receiving activities according to customer pick rate .
Education and Training
High School Diploma: , Expected in 06/1982
John Handley - Winchester, VA,
  • Negotiated with vendors, saving the company money.
  • Led team to achieve goals of tasking and servicing , earning recognition from upper management and financial reward.
  • Safety Member
  • Assistant Store Manager training program

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Resume Strength

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Resume Overview

School Attended
  • John Handley
Job Titles Held:
  • Merchandising Service Manager
  • Product Service Supervisor
  • Receiving Manager-clerk/rtv
  • High School Diploma

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