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Merchandising Service Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Service Manager offering 35 years of management experience. Proficient in business practices, standards of operation and satisfying customer needs. Sets and maintain high expectations for all team members. Multi-talented Service Manager successful at handling customer issues quickly and effectively. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 35 years of progressive experience.

Skills
  • Coaching and mentorship
  • Process optimization
  • Advanceed in Office 365, Microsoft, Word, Power Point, Adobe, and some Spread sheets
  • Data analytics
  • Staff management
  • Reporting and documentation
  • Task delegation
  • Critical thinking
  • Leadership
  • Organizational skills
  • Problem resolution
  • Microsoft Office
  • Working collaboratively
  • Project planning
  • PPE use
  • Teambuilding
  • Office Equipment
  • Customer Service
  • Answering phones
Experience
Merchandising Service Manager, 02/2020 to Current
Lowe's Companies, Inc.Beaufort, SC,
  • Defined department objectives and monitored performance to facilitate operations.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Collaborated with customers to offer solutions to service needs.
  • Managed service department budget and investigated and resolved discrepancies.
  • Informed and educated department employees on changes from management.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Researched and provided timely resolution to service discrepancies.
  • Motivated, led and supported employees to maintain low turnover.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Monitored employee performance through effective analysis of key metrics.
  • Created employee work schedules to keep shifts properly staffed.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Create emails for Night teams, for per our conversations, and reset qustions,
Product Service Supervisor, 11/2015 to 02/2020
LOWESCity, STATE,
  • Aided onboarding team members with one-on-one training sessions.
  • Addressed areas that needed improvement and observed team's performance.
  • Participated in various learning and educational opportunities to update and maintain job knowledge, including and Yearly Merchandising District meetings.
  • Supervised team of 50 employees and delegated duties and responsibilities to each member.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Trained Multiple new employees each on procedures and policies in order to maximize team performance.
  • Exceeded company productivity standards on the Safety % on consistent basis for over 2 years.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Worked with District Manager to develop customer service improvement initiatives.
  • Cultivated impactful relations with my teams and had the highest percentage growth with AOS surveys taken in our stores
  • Created my own power points for our meetings as well as creating my own news letter for my POD.
  • Created spreadsheets for attendance, training, recruiting and mileage.
  • Communicated by email to vendors and corporate groups around resets and worked with them on resolving issues.
  • Conducted audits in stores for Merchandising guidelines.
  • Conducted walks with Store Management then conducted exit meetings with the Store Manager with a follow up email.
  • Ran merchandising team in the absence of the manger.
  • Review applicants resumes , then conduct interviews, and make job offers.
  • Key holder for the store.
  • Performance Manager employees when issues arise.
  • Write up goals, job opportunities for my managers on their PMP's.
  • Managed 4 different teams in 4 different stores.
Receiving Manager-clerk/rtv, 08/1985 to 11/2015
LOWESCity, STATE,
  • Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
  • Kept stockroom free of hazards, working efficiently and properly organized.
  • Collected merchandise returns from sales floor, checked price tags and hung on racks.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Organized storage areas to maximize movement efficiency and minimize labor.
  • Received and staged incoming inventory for movement to storage or sales floor.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Supervised warehouse team, including schedule management, training and task delegation.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Trained staff on material handling processes to reduce shipping times.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Oversaw more than 3 Million in inventory and supervised 20 employees in 129,000 square foot warehouse for a Home Improvement company.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Oversaw shipping and receiving activities according to customer pick rate .
Education and Training
High School Diploma: , Expected in 06/1982
John Handley - Winchester, VA,
GPA:
Accomplishments
  • Negotiated with vendors, saving the company money.
  • Led team to achieve goals of tasking and servicing , earning recognition from upper management and financial reward.
  • Safety Member
  • Assistant Store Manager training program

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76Average

Resume Strength

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Resume Overview

School Attended
  • John Handley
Job Titles Held:
  • Merchandising Service Manager
  • Product Service Supervisor
  • Receiving Manager-clerk/rtv
Degrees
  • High School Diploma

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