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Merchandising Service Associate Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

-I am a dedicated individual with exceptional communication and relationship-building skills and consistently willing to go the extra mile to achieve goals and I bring seven years of experience in service-driven roles.

-I am reliable with great communication and interpersonal skills, highly-motivated, energetic and dependable with a strong work ethic.

-I am a confident and highly organized individual with good multi-tasking abilities and I also work well with other associates to deliver high levels of satisfaction.

-I am motivated and thrive in fast-paced environments and can work independently, with minimal supervision, or work as a part of a team and pitch in to complete tasks. I also demonstrate a consistently strong work ethic and adhere to company policies and procedures.

Skills
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Time Management
  • Computer Proficiency
  • Team-Oriented and Cooperative
  • Excellent Attention to Detail
  • Microsoft Office Suite
  • Strong Analytical and Problem Solving Skills
  • Certified and experienced fork-lift and narrow-aisle reach truck operator
  • Familiar with and frequently used hand tools,power tools, tape measure, etc.
Work History
02/2019 to Current
Merchandising Service Associate Signature Retail Services Homewood, IL,
  • Boosted productivity by offering skilled administrative assistance and client support.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Documented problems and corrective actions to maintain records.
  • Unloaded, loaded and stocked merchandise.
  • Frequently used hand tools to assemble steel uprights and beams for major resets within store warehouse.
  • Certified and experienced in operating fork-lift and narrow-aisle reach truck.
  • Possesses computer skills including Microsoft Word, Excel, Powerpoint, etc.
02/2018 to 02/2019
Receiver/Stocker Lowe's Augusta, ME,
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Double-checked cargo inventories and documentation for accuracy.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Placed, tagged and secured merchandise in diverse designated areas.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Adhered to tracking, documentation and control standards in order to reduce loss and maintain compliance.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Restocked products and rotated items according to standard procedures.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Kept work areas clean, safe and organized.
  • Coordinated warehouse organization scheme and product placements.
03/2016 to 02/2018
Commercial Sales Loader (Building Materials Lube-Tech Madison, WI,
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
03/2014 to 03/2016
Customer Service Associate Lowe's Home Improvement City, STATE,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Informed customers about special promotions and provided detailed information for various products.
  • Recommended products to customers, thoroughly explaining details.
Education
Expected in 05/2015
Associate of Arts: General Studies
Southwest Virginia Community College - Cedar Bluff, VA,
GPA:
Expected in 05/2013
High School Diploma:
Keen Mountain Christian Academy - Keen Mountain, VA,
GPA:

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Resume Overview

School Attended
  • Southwest Virginia Community College
  • Keen Mountain Christian Academy
Job Titles Held:
  • Merchandising Service Associate
  • Receiver/Stocker
  • Commercial Sales Loader (Building Materials
  • Customer Service Associate
Degrees
  • Associate of Arts
  • High School Diploma

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