Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Resilient Service Associate with strong negotiation skills. Talented at handling stressful situations with professionalism. Excellent knowledge of products and superb organizational skills.

Friendly Service Associate with exceptional talent in brand awareness, verbal communication, customer relations and retail operations. Known for thriving in fast-paced and changing environments.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

  • Customer Service Excellence
  • Point-Of-Sales Systems
  • Inventory Management
  • Resets
  • Stock Replenishment
  • Training new associates
  • Documenting projects upon completion
  • Down stocking and bay service.
Merchandising Service Associate , 09/2018 to Current
Lowe'sHighland Heights, KY,
  • Matched appropriate resource to customer requirements to quickly address and resolve concerns, boosting satisfaction.
  • Assisted customers by finding solutions to complaints, concerns and inquiries.
  • Stocked merchandise and loaded and unloaded deliveries.
  • Instructed and coached over 20 on-boarding associates in 4 years.
  • Consulted with customers regarding needs and addressed concerns.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Recommended additional, useful services to customers to increase overall sales.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Keyholder, 01/2016 to 05/2019
Northern ToolOdessa, TX,
  • Operated cash register.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Set up visually appealing promotional displays.
  • Signed for incoming shipments in manager's absence.
  • Maintained store and maintained appearance.
  • Responded to safety and loss prevention incidents.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
  • Supported loss prevention initiatives to minimize theft.
  • Evaluated daily transactions for suspected fraud or criminal activity.
  • Developed good working relationships with store leadership and sales personnel.
  • Suggested additional items and merchandise to boost sales.
  • Replenished retail merchandise and displays to deliver strong visual presentation.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
  • Assisted with proactive management of inventory investments and identified stock issues that inhibited business success.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Invited customers to participate in store activities and special events.
  • Monitored sales floor to prevent product loss and item damage.
Secretary, 03/2014 to 01/2018
Quest DiagnosticsFrisco, TX,
  • Created and updated spreadsheets to track and report data.
  • Managed multiple calendars and contacts using computer software.
  • Assisted with accounts receivable and accounts payable functions.
  • Maintained organized filing system of paper and electronic documents.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Composed, edited and typed complex memos and reports with job-related software.
Education and Training
High School Diploma: , Expected in 05/2001
Central High School - Pageland, SC,

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School Attended

  • Central High School

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  • Merchandising Service Associate
  • Keyholder
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  • High School Diploma

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