Motivated Merchandising Manager with a strong background in overseeing daily operations, planning merchandise purchases and promoting long-term success. Focused on customer satisfaction by promptly resolving customer complaints to complete satisfaction. Goal-oriented Customer Service Manager with 15+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Organized and efficient Data Entry Clerk with 5+ years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Skills
Promotional planning
Merchandise planning
Inventory management
Staff supervision
Outbound Calling/incoming calls/cold calls
Multitasking and Prioritization
Decision Making
Self-Starter
Complex Problem Solving
Schedule Coordination
Workday
Kronos
Team Management and Supervision
Work History
Merchandising Manager, 11/2019 - Current Ace Hardware – Bay City, TX,
Manage 14 associate's, plan out 1500 bays to be serviced every 23 days, and also plan 200+ hours of resets a week in the same time frame.
Developed innovative and creative merchandise displays to drive point-of-sale purchases.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Account Manager, 12/2018 - 09/2019 Wunderman Thompson – San Diego, CA,
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
Managed 50+ accounts by reviewing and mitigating discrepancies and collaborating with account holders.
Oversaw new business development and customer servicing.
Obtained approval of concepts by submitting rough drafts to management or to client.
Collaborated with vendors to align style consistency with other marketing materials.
Branch Manager, 01/2016 - 11/2018 Distribution Now – Watford City, ND,
Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Maintained friendly and professional customer interactions.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Protected company assets with strategic risk management approaches.
Submitted loan applications to loan underwriter for verification and recommendation.
Developed prospects for new loans though weekly cold calling.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Developed and actualized customer service initiatives to decrease wait times.
Managed over 50 customer calls per day
Increased loans by 10%
Store Manager, 12/2013 - 01/2016 Ezcorp, Inc. – Beeville, TX,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Protected store from loss or theft by setting and enforcing clear security policies.
Analyzed and interpreted store trends to facilitate planning. Increased store sales by 45%
Managed inventory control, cash control and store opening and closing procedures.
Approved regular payroll submissions for employees.
Completed point of sale opening and closing procedures.
Supervised guests at front counter, answering questions regarding products.
Specialist Install Manager, 03/2003 - 11/2013 Home Depot – City, STATE,
Inventoried installation supplies before scheduling installations or ordering more.
Maintained relationships with return customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Resolved concerns with products or services to help with retention and drive sales.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Managed 50+ emails, inbound and outbound calls, and customers in person
Engaged in user support interactions via telephone, chat and email platforms.
Resolved common user concerns by utilizing preset issue resolution scripts.
Researched and resolved issues regarding integrity of data flow into databases.
Analyzed SAP transactions to build logical business intelligence model for real-time reporting needs.
Education
High School Diploma: , Expected in 05/2011 - Northwest High School - Cedar Hill, MO GPA:
Associates Medical Coding And Billing : Medical Billing And Coding , Expected in - Penn Foster Career School - Scranton, PA GPA:
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