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Motivated Merchandising Manager with a strong background in overseeing daily operations, planning merchandise purchases and promoting long-term success. Focused on customer satisfaction by promptly resolving customer complaints to complete satisfaction. Goal-oriented Customer Service Manager with 15+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Organized and efficient Data Entry Clerk with 5+ years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
- Promotional planning
- Merchandise planning
- Inventory management
- Staff supervision
- Outbound Calling/incoming calls/cold calls
- Multitasking and Prioritization
- Decision Making
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- Self-Starter
- Complex Problem Solving
- Schedule Coordination
- Workday
- Kronos
- Team Management and Supervision
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Merchandising Manager, 11/2019 - Current
Ace Hardware – Bay City, TX,
- Manage 14 associate's, plan out 1500 bays to be serviced every 23 days, and also plan 200+ hours of resets a week in the same time frame.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Account Manager, 12/2018 - 09/2019
Wunderman Thompson – San Diego, CA,
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Managed 50+ accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Oversaw new business development and customer servicing.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Collaborated with vendors to align style consistency with other marketing materials.
Branch Manager, 01/2016 - 11/2018
Distribution Now – Watford City, ND,
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Protected company assets with strategic risk management approaches.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Developed prospects for new loans though weekly cold calling.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Developed and actualized customer service initiatives to decrease wait times.
- Managed over 50 customer calls per day
- Increased loans by 10%
Store Manager, 12/2013 - 01/2016
Ezcorp, Inc. – Beeville, TX,
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Analyzed and interpreted store trends to facilitate planning. Increased store sales by 45%
- Managed inventory control, cash control and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
Specialist Install Manager, 03/2003 - 11/2013
Home Depot – City, STATE,
- Inventoried installation supplies before scheduling installations or ordering more.
- Maintained relationships with return customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Managed 50+ emails, inbound and outbound calls, and customers in person
- Engaged in user support interactions via telephone, chat and email platforms.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Researched and resolved issues regarding integrity of data flow into databases.
- Analyzed SAP transactions to build logical business intelligence model for real-time reporting needs.
High School Diploma: , Expected in 05/2011
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Northwest High School - Cedar Hill, MO
GPA:
Associates Medical Coding And Billing : Medical Billing And Coding , Expected in
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Penn Foster Career School - Scranton, PA
GPA:
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