Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Motivated Merchandising Manager with a strong background in overseeing daily operations, planning merchandise purchases and promoting long-term success. Focused on customer satisfaction by promptly resolving customer complaints to complete satisfaction. Goal-oriented Customer Service Manager with 15+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Organized and efficient Data Entry Clerk with 5+ years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.

  • Promotional planning
  • Merchandise planning
  • Inventory management
  • Staff supervision
  • Outbound Calling/incoming calls/cold calls
  • Multitasking and Prioritization
  • Decision Making
  • Self-Starter
  • Complex Problem Solving
  • Schedule Coordination
  • Workday
  • Kronos
  • Team Management and Supervision
Work History
Merchandising Manager, 11/2019 - Current
Ace Hardware Bay City, TX,
  • Manage 14 associate's, plan out 1500 bays to be serviced every 23 days, and also plan 200+ hours of resets a week in the same time frame.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Account Manager, 12/2018 - 09/2019
Wunderman Thompson San Diego, CA,
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
  • Managed 50+ accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Oversaw new business development and customer servicing.
  • Obtained approval of concepts by submitting rough drafts to management or to client.
  • Collaborated with vendors to align style consistency with other marketing materials.
Branch Manager, 01/2016 - 11/2018
Distribution Now Watford City, ND,
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Protected company assets with strategic risk management approaches.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Developed prospects for new loans though weekly cold calling.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Managed over 50 customer calls per day
  • Increased loans by 10%
Store Manager, 12/2013 - 01/2016
Ezcorp, Inc. Beeville, TX,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Analyzed and interpreted store trends to facilitate planning. Increased store sales by 45%
  • Managed inventory control, cash control and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Completed point of sale opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
Specialist Install Manager, 03/2003 - 11/2013
Home Depot City, STATE,
  • Inventoried installation supplies before scheduling installations or ordering more.
  • Maintained relationships with return customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Managed 50+ emails, inbound and outbound calls, and customers in person
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Resolved common user concerns by utilizing preset issue resolution scripts.
  • Researched and resolved issues regarding integrity of data flow into databases.
  • Analyzed SAP transactions to build logical business intelligence model for real-time reporting needs.
High School Diploma: , Expected in 05/2011
Northwest High School - Cedar Hill, MO
Associates Medical Coding And Billing : Medical Billing And Coding , Expected in
Penn Foster Career School - Scranton, PA

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School Attended

  • Northwest High School
  • Penn Foster Career School

Job Titles Held:

  • Merchandising Manager
  • Account Manager
  • Branch Manager
  • Store Manager
  • Specialist Install Manager


  • High School Diploma
  • Associates Medical Coding And Billing

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