Experienced Retail Merchandiser versed in using product placement, end caps and points of purchase displays to manufacturer's best advantage. Astute professional with goal-oriented nature promotes optimized retail workflow for bolstered customer experience. Exceptional negotiator for prime positioning locations. Hardworking and punctual Merchandising works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping. Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with team-player mentality. Diligent Merchandising with superior work ethic, friendly demeanor and seventeen years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas. Reliable Stocker skilled in carrying over fifty pounds worth of store products. Proficient in interpreting stocking instructions and shelving products accurately. Dedicated worker consistently arrives at work on time with friendly attitude. Brings seventeen years of retail experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Kept work areas professional, organized and clean.
Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
Greeted store customers, offered assistance and thanked each for patronage.
Printed labels and tags for for-sale merchandise.
Reorganized sales floor to optimize customer flow and improve product visibility.
Assisted in gathering and moving materials and equipment for assigned displays.
Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Monitored stock to maintain sufficient quantity of featured product.
Placed prices and descriptive signage to enhance displays and promote items.
Constructed aisle displays and arranged end caps to promote specific products.
Displayed appropriate signage for products and sales promotions.
Transported and positioned floor displays with pallet jacks.
Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
Completed updates to signage, marketing materials and item price tags to reflect current promotions.
Communicated and coordinated planogram execution with store management.
Consulted with management and advertising teams to plan optimal promotions.
Developed and maintained seasonal plans to account for different department needs.
Selected merchandise based on quality and cost-efficiency models.
Managed vendor chargebacks and follow up to maintain balanced inventory.
Tracked shipping and documented weekly and monthly fallout.
11/2021 to 10/2022
ConciergeBoyne Resorts – Petoskey, MI,
Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
Directed incoming calls and messages to appropriate staff or residents.
Handled mail and package deliveries, keeping items secure.
Maintained guest privacy and building reputation by keeping information confidential.
Answered guest questions regarding local area, facilities and amenities.
Entered work orders for housekeeping, pest control and maintenance issues.
Arranged special accommodations for guests to enhance visitor experiences.
Retained knowledge of local events to offer recommendations and personal services.
Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
Set up conference rooms with food and beverages and audio/visual equipment according to client requirements.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Updated front desk's concierge book to maintain most relevant visitor information.
Built and maintained productive relationships with employees.
Spoke with patrons to make conversation, answer questions or to respond to complaints.
Took reservations from patrons by phone or online.
Transmitted information or documents to customers through email, mailings or facsimile machine.
Offered guests beverages and refreshments upon check-in.
Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
01/2017 to 06/2019
Shift SupervisorNidec Motors – Coral Springs, FL,
Completed opening and closing duties to facilitate business operations.
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints and reported issues to senior management.
Collaborated with team members to improve performance and implement training updates.
Coordinated shift workers for inventory receiving, auditing and restocking.
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Planned and managed resources to consistently meet production, quality and cost goals.
Reinforced rules to promote superior employee performance.
Monitored security and enforced loss prevention strategies during shift.
Recruited, hired and mentored new team members, working closely with human resources department.
Supervised and led employees to maintain productivity and customer service levels.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Checked orders for quality and completeness.
Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Upheld company standards and compliance requirements for operations.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Managed daily workflow and scheduled staff for adequate coverage.
Educated customers about offerings, promotions and pricing to boost sales.
Evaluated employee performance, delivering individualized feedback and praise.
Assessed reports and adjusted workflows to realign with targets.
02/2016 to 09/2018
Shift LeadWaste Pro Usa, Inc. – Clermont, FL,
Completed opening and closing duties to facilitate business operations.
Coached and trained employees and managed daily work assignments to enhance operations.
Resolved customer complaints and reported issues to senior management.
Delegated tasks to employees and monitored activities and task completion.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Upheld company standards and compliance requirements for operations.
Reinforced rules to promote superior employee performance.
Coordinated shift workers for inventory receiving, auditing and restocking.
Evaluated and performed equipment maintenance to support operational goals.
Improved daily operational plans, developed production schedules and optimized task flow.
Held performance reviews to identify and correct areas needing improvement.
Documented receipts, employee hours and inventory movement.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Managed schedules, accepted time off requests and maintained coverage for shifts.
Supervised and led employees to maintain productivity and customer service levels.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Checked orders for quality and completeness.
Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Educated customers about offerings, promotions and pricing to boost sales.
Evaluated employee performance, delivering individualized feedback and praise.
Planned and managed resources to consistently meet production, quality and cost goals.
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