Merchandising Associate Resume Example Home Depot

MERCHANDISING ASSOCIATE

Professional Summary

Retail Sales
Over five years of experience as a cashier and sales associate
Customer service management experience supervising up to ten+ cashiers per shift

Skills

Work History

Merchandising Associate, 04/2016 to Current
Home Depot – Jasper, AL

Hired in as a Garden Associate-provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
Restocked shelves and kept department clean.
Transferred to Merchandising.
Perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience.
Execute merchandising strategies and ensure products are displayed correctly to drive sales.
Monitored inventory changes and ordered replenishments for stock to support customer demand.
Worked closely with managers, suppliers, and buyers to stock retail locations.
Reported potential conflicts or issues to maximize sales and reduce shrink.
Maintained integrity of units and accuracy of pricing to minimize waste.
Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Managed aesthetically pleasing displays to showcase company products and increase sales.
Inspected merchandise for quality and arranged proper display location on floor.
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Updated pricing and signage to complete product displays and educate customers.
Arranged consistent shelves, bins and racks at several locations by following established planograms.
Restructured company merchandising standards to increase customer traffic and product exposure.

Customer Service Manager, 02/2015 to 02/2016
Wal-Mart – Jasper, AL

Hired in as a cashier-scanned coupons, processed payments, and rang up sales on computerized cash registers.
Promoted to Customer Service Associate-handled returns and answered questions about merchandise, store policies, issued money orders and money transfers and cashed payroll checks.
Promoted to Customer Service Manager- provided change for cashiers, prepared cash registers and performed register audits, monitored self check outs, addressed customer concerns, pulled money from registers at shift end and took money to office to be counted.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Cashier, 08/2011 to 02/2015
Rally's Hamburgers – Jasper, AL

Received customer orders via drive thru, accepted payments and made change as necessary.
Cleaned kitchen and food prep areas, stocked condiments and service stations.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Used cash registers and POS systems to request and record customer orders and compute bills.

Cashier, 02/2012 to 09/2014
Wal-Mart – Jasper, AL

My primary role was to assist customers in the check-out process.
Main duties include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change.
Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, records and withdrawals.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
Used cash registers and POS systems to request and record customer orders and compute bills.
Worked with the customer service managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Trained as a Customer Service Manager and provided back-up coverage to provide customers with optimal support.
Educated customers on promotions to enhance sales.

Education

High School Diploma: Liberal Arts, 05/2007
Curry High School - Jasper, AL

Associate of Arts: Liberal Arts And General StudiesBevill State Community College - Jasper, Al

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees

High School Diploma : Liberal Arts , 05/2007
Associate of Arts : Liberal Arts And General Studies