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merchandising assistant store manager resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Seasoned inventory professional bringing expertise in receiving, storage and document management. Gifted team leader, communicator and problem-solver experienced in writing standard operating procedures, completing audits and submitting reports. Devoted to keeping inventory current and at optimal levels.

Accomplished Warehouse Manager offering 3+ -year history of leadership, including monitoring and evaluating employee training and day-to-day performance with focus on safety, efficiency and company policy adherence. Expert in maintaining accurate records and inventory counts. Innovator in new processes, technology adoption and team training.

Inventory Manager with experience initiating and managing cycle counts, reprocessing programs and RMAs. Skillful in collaborating with other departments to keep necessary items available.

Skills
  • Overstock management
  • In-store event promotion
  • Price tagging and shelf labeling
  • Seasonal campaigns
  • Stocking and replenishing
  • Product knowledge
  • Brand alignment
  • MS Office
  • Team management
  • Problem resolution
  • Team Leadership
  • Schedule Coordination
  • Effective problem solver
  • Exceptional telephone etiquette
  • Schedule Management
  • Shipping, receiving and warehousing
  • Customer-focused
  • Cash Handling
  • Team Building
  • Excellent time management skills
  • Customer service
  • Organization
  • Stocking and Replenishing
  • Point of Sale Knowledge
  • Merchandise Restocking
  • Cash Register Operation
  • Retail Merchandising
  • Refunds and exchanges
  • Product upselling
  • Customer assistance
  • Credit card processing
  • Multi-tasking ability
  • Cleaning procedures
  • Written and verbal communication
  • Guest inquiries
  • Payment accepting
  • Price changes
  • Order monitoring
  • Shelf-cleaning
  • Reports and documents
  • Cash register skills
  • Good telephone etiquette
  • Coaching and mentoring
  • Store merchandise stocking
  • Order taking
  • Cleaning and sanitizing
  • Friendly demeanor
  • Inventory management
  • Coupons and gift cards
  • Time management skills
  • Verbal and written communication
  • Recruiting
  • Public speaking
  • Employee training
  • Brand Promotion
  • Sales
  • Visual Displays
  • Product Knowledge
  • Scheduling
  • Supervision
Work History
Merchandising Assistant Store Manager, 09/2016 - Current
Lowe's Companies, Inc. Ypsilanti, MI,
  • Restructured company merchandising standards to increase customer traffic and product exposure.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Updated pricing and signage to complete product displays and educate customers.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Created interior displays to promote products in alignment with corporate sales objectives.
Michael Kors Specialist, 10/2014 - 08/2016
Harris Teeter, Llc Greensboro, NC,
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Handled in-store purchase payment processing with cash and credit cards.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Greeted customers, helped locate merchandise and suggested suitable options.
Health and Beauty Clerk, 02/2011 - 08/2013
Cardinal Health Springfield, OR,
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Returns Processor, 11/2009 - 01/2011
Kmart City, STATE,
  • Maintained company processing standards.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Managed customer relations and customer service through daily communication and interaction.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Skilled using cash register including processing sales discounts and refunds.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Processed purchases and handled payment transactions using POS system.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers entering store and promoted sales or special programs.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
Education
High Diploma: , Expected in
-
Ballou High School - Washington, DC
GPA:
Status -
: Nursing Assistance, Expected in
-
VMT - Washington DC,
GPA:
Status -
Additional Information
  • Excellent communication and organizational skills.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible & reliable.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively as part of a team.

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Resume Overview

School Attended

  • Ballou High School
  • VMT

Job Titles Held:

  • Merchandising Assistant Store Manager
  • Michael Kors Specialist
  • Health and Beauty Clerk
  • Returns Processor

Degrees

  • High Diploma

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