Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I am a hardworking and reliable Assistant Store Manager with strong abilities in multitasking, being highly organized, proactive and punctual with a team-oriented mentality. I am a results-focused retail professional with strength in merchandising, leading and problem solving. I am a proactive leader with strengths in communication and collaboration, proficient in leveraging productivity and warehouse knowledge to promote a better work environment. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes, I obtain positive results. I am communicative and proficient in utilizing ESVS, Bidroom, Store Systems, and Order Up as well as other programs. I have a proven history of fostering two way dialog to meet team, individual and management objectives. I am experienced in delivering agile and lean techniques to focus on obtaining value against product vision with a dedicated team approach, while facilitating positive outcomes. With excellent communication and relationship-building skills, I am a seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Being detail-oriented, I am responsive and adaptable to changing conditions. I am proficient in Home Depot regulations and procedures while being a self-motivated Assistant Store Manager experienced in leading projects, fixing reliability issues and managing budgets. I am committed to service delivery initiatives, creating agile product management methods, and a strong leader devoted to positive change.

  • Merchandising plan development
  • Marketing knowledge
  • Brand image alignment
  • SOP proficient
  • Overstock strategy
  • In-store event display management
  • Product expertise
  • Seasonal promotions
  • Active listening
  • Analytical
  • Troubleshooting
  • Reliable and trustworthy
  • Relationship building
  • Organization
  • Team supervision
  • Planning production
  • Safety standards
  • Mentoring and training
  • Team building
  • Time Management
  • Problem resolution
  • PPE use
  • Work ethic
  • Store opening and closing procedures
  • Store operations oversight
  • Employee training
  • Outstanding communication skills
  • Policy/program development
  • Recruiting and hiring
  • Schedule management
02/2016 to Current Merchandising Assistant Store Manager Lowe's Companies, Inc. | Olympia, WA,
  • Configure and arrange up-to-date advertising and marketing displays, creatively place merchandise on sales floor and sustain plays/Events to promote visibility and sales.
  • Establish timeline plan to promote key products to generate more than previous QTD in revenue in QTD timeline.
  • Supervise up to 140 employees on merchandising team and 30 to 40 on the ops and specialty team combined.
  • Help teach and train associates in our Boss and Bopis operations
  • Manage supervisors/associates closely in deliveries, ensuring accurate and punctual orders were put together and delivered every day while managing performance issues with delivery team members.
  • Inspect deliveries for improper preparation and resolve concerns quickly to maintain schedules.
  • Coach delivery teams to take accountability for delivery, risk and issue management.
  • Make close connections with vendors and delivery agencies to help under promise and over deliver to customers.
  • Help manage staffing plans week to week, and design proper coverage for success in the store.
  • Collaborate with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Monitor and reorder inventory items to fulfill displays and execute design changes to align with available inventory.
  • Juggle multiple projects and tasks effectively to ensure high quality and timely delivery.
  • Exceed customer satisfaction by finding creative solutions to problems.
  • Field customer concerns, ensuring customer satisfaction and retention.
  • Resolve disputes and answer questions to promote store engagement and effectiveness.
  • Encourage professional growth and talent development in associates to increase performance in all areas.
  • Collaborate with department heads to identify opportunity, develop timely solutions and create action plans.
  • Interview and vet job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Achieve and exceed business plans on consistent basis by engaging employees in key processes.
  • Coach and develop store associates through formal and informal interactions.
  • Complete frequent walk-throughs and direct team members to correct issues impacting store appearance or professionalism.
  • Direct all day-to-day operations to provide safe and enjoyable customer experience.
  • Deliver and implement engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Build and maintain loyal, long-term customer relationships through effective account management.
  • Generate daily operational and sales reports for corrective action or continuous improvement.
  • Conduct staff evaluations and determined promotions and realignments or reductions in workforce.
03/2013 to 02/2016 Department Supervisor The Tjx Companies, Inc. | Harrisburg, PA,
  • Followed prepared playbooks and planograms to arrange consistent shelves, racks and endcaps across the entire store.
  • Taught sales staff to properly coordinate overstock and down stocking to maximize promotional effectiveness and OH accuracy.
  • Placed prices and descriptive signage to enhance displays to promote sale items.
  • Updated seasonal displays such as mulch walls, patio, holidays and black friday to highlight current product availability.
  • Presented updated floor plans and design strategy to store management.
  • Supervised up to 35 associates and wrote reviews for blueprints for all of them.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Took on multiple projects in D28 while tasking to ensure high quality and timely delivery.
  • Displayed first and value wheel behaviors every day.
  • Dealt with difficult situations and found ways to solve them.
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs.
  • Boosted sales through effective merchandising and consistent restocking of high-traffic items.
08/2010 to 02/2013 Overnight Freight Supervisor The Home Depot Inc | City, STATE,
  • Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
  • Validated load plans, freight cleanliness and transportation documentation.
  • Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Handled all delegated tasks, including pack out and pack down.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Complied with company policies, objectives and communication goals.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Coached and mentored 15 staff members through constructive feedback to develop long-term career goals.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Monitored equipment, inspected supplies, and coordinated manpower to meet expected demand.
Education and Training
Expected in | Auto Tech Pikes Peak Community College, Colorado Springs, CO GPA:
Expected in 05/2004 High School Diploma | Pine Creek High School, Colorado Springs, CO GPA:
  • Led team to achieve profits, earning recognition from upper management and financial reward.
  • Successfully completed training in Atlanta for Assistant Store Management position.
  • Created highly effective new ways to succeed that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.
  • Improved delivery of customer orders by embracing new techniques and procedures, realizing overall increase in customer satisfaction and cost efficiency.
  • Exceeded sales goals year over year.
  • Diamond Award winner.
  • Led team to achieve sales plan, earning recognition from upper management and financial reward.
  • Team Depot leader: making a difference in my community.
  • Ready and available for disaster relief
  • Developed 3+ supervisors into Assistant Store Manager roles.

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School Attended

  • Pikes Peak Community College
  • Pine Creek High School

Job Titles Held:

  • Merchandising Assistant Store Manager
  • Department Supervisor
  • Overnight Freight Supervisor


  • Some College (No Degree)
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