I am a hardworking and reliable Assistant Store Manager with strong abilities in multitasking, being highly organized, proactive and punctual with a team-oriented mentality. I am a results-focused retail professional with strength in merchandising, leading and problem solving. I am a proactive leader with strengths in communication and collaboration, proficient in leveraging productivity and warehouse knowledge to promote a better work environment. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes, I obtain positive results. I am communicative and proficient in utilizing ESVS, Bidroom, Store Systems, and Order Up as well as other programs. I have a proven history of fostering two way dialog to meet team, individual and management objectives. I am experienced in delivering agile and lean techniques to focus on obtaining value against product vision with a dedicated team approach, while facilitating positive outcomes. With excellent communication and relationship-building skills, I am a seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Being detail-oriented, I am responsive and adaptable to changing conditions. I am proficient in Home Depot regulations and procedures while being a self-motivated Assistant Store Manager experienced in leading projects, fixing reliability issues and managing budgets. I am committed to service delivery initiatives, creating agile product management methods, and a strong leader devoted to positive change.
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- Configure and arrange up-to-date advertising and marketing displays, creatively place merchandise on sales floor and sustain plays/Events to promote visibility and sales.
- Establish timeline plan to promote key products to generate more than previous QTD in revenue in QTD timeline.
- Supervise up to 140 employees on merchandising team and 30 to 40 on the ops and specialty team combined.
- Help teach and train associates in our Boss and Bopis operations
- Manage supervisors/associates closely in deliveries, ensuring accurate and punctual orders were put together and delivered every day while managing performance issues with delivery team members.
- Inspect deliveries for improper preparation and resolve concerns quickly to maintain schedules.
- Coach delivery teams to take accountability for delivery, risk and issue management.
- Make close connections with vendors and delivery agencies to help under promise and over deliver to customers.
- Help manage staffing plans week to week, and design proper coverage for success in the store.
- Collaborate with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Monitor and reorder inventory items to fulfill displays and execute design changes to align with available inventory.
- Juggle multiple projects and tasks effectively to ensure high quality and timely delivery.
- Exceed customer satisfaction by finding creative solutions to problems.
- Field customer concerns, ensuring customer satisfaction and retention.
- Resolve disputes and answer questions to promote store engagement and effectiveness.
- Encourage professional growth and talent development in associates to increase performance in all areas.
- Collaborate with department heads to identify opportunity, develop timely solutions and create action plans.
- Interview and vet job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Achieve and exceed business plans on consistent basis by engaging employees in key processes.
- Coach and develop store associates through formal and informal interactions.
- Complete frequent walk-throughs and direct team members to correct issues impacting store appearance or professionalism.
- Direct all day-to-day operations to provide safe and enjoyable customer experience.
- Deliver and implement engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
- Build and maintain loyal, long-term customer relationships through effective account management.
- Generate daily operational and sales reports for corrective action or continuous improvement.
- Conduct staff evaluations and determined promotions and realignments or reductions in workforce.
- Followed prepared playbooks and planograms to arrange consistent shelves, racks and endcaps across the entire store.
- Taught sales staff to properly coordinate overstock and down stocking to maximize promotional effectiveness and OH accuracy.
- Placed prices and descriptive signage to enhance displays to promote sale items.
- Updated seasonal displays such as mulch walls, patio, holidays and black friday to highlight current product availability.
- Presented updated floor plans and design strategy to store management.
- Supervised up to 35 associates and wrote reviews for blueprints for all of them.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Took on multiple projects in D28 while tasking to ensure high quality and timely delivery.
- Displayed first and value wheel behaviors every day.
- Dealt with difficult situations and found ways to solve them.
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
- Boosted sales through effective merchandising and consistent restocking of high-traffic items.
- Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
- Validated load plans, freight cleanliness and transportation documentation.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Handled all delegated tasks, including pack out and pack down.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Complied with company policies, objectives and communication goals.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Coached and mentored 15 staff members through constructive feedback to develop long-term career goals.
- Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Monitored equipment, inspected supplies, and coordinated manpower to meet expected demand.
- Led team to achieve profits, earning recognition from upper management and financial reward.
- Successfully completed training in Atlanta for Assistant Store Management position.
- Created highly effective new ways to succeed that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
- Improved delivery of customer orders by embracing new techniques and procedures, realizing overall increase in customer satisfaction and cost efficiency.
- Exceeded sales goals year over year.
- Diamond Award winner.
- Led team to achieve sales plan, earning recognition from upper management and financial reward.
- Team Depot leader: making a difference in my community.
- Ready and available for disaster relief
- Developed 3+ supervisors into Assistant Store Manager roles.
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School Attended
- Pikes Peak Community College
- Pine Creek High School
Job Titles Held:
- Merchandising Assistant Store Manager
- Department Supervisor
- Overnight Freight Supervisor
Degrees
- Some College (No Degree)
- High School Diploma
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