Hardworking and reliable Assistant Store Manager with strong ability in team leadership and task oriented . Offering commitment , passion and dedication . Highly organized, proactive and punctual with team-oriented mentality.
Skills
Leadership
Teambuilding
Active listening
Problem resolution
Work ethic
Communication
Relationship building
Friendly, positive attitude
First Aid/CPR
Project planning
Organization
Experience
Merchandising Assistant Store Manager, 02/2017 - Current The Realreal, Inc. – Portland, OR,
Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Built effective partner store relationships to improve customer satisfaction.
Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
Supervise employees on merchandising team.
Managed visual displays for Fred Meyer company to drive exposure and increase revenue.
Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Developed creative visual merchandising campaigns to focus on selling older inventory.
Established and maintained proper high-traffic displays, resulting in increased sales.
Created retail displays to highlight particular products and drive sales according to corporate strategy.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Assisted negotiation with vendors and suppliers to reduce overall costs.
Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
Promoted and supported strong relationships with local community organizations in surrounding area.
Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Worked with department heads to identify opportunities, develop timely solutions and create action plans.
Built proactive and productive relationships with business agents to maintain operational efficiency.
Coached and developed store associates through formal and informal interactions.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Oversaw aspects of maintenance, inventory and daily activity management.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
Organized and updated schedules to optimize coverage for expected customer demands.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Built store brand and achieved strategic business initiatives by working closely with district manager.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Enhanced sales by implementing merchandising and promotional improvements.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Used empathy and persuasive negotiation skills to deliver positive customer experience.
Assistant Home Manager, 12/2008 - 03/2009 Volunteers Of America - Greater New Orleans – Covington, LA,
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Managed cash register operations using POS system, including processing sales and returns.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Calculated pricing, applied discounts and collected payment to process transactions.
Recruited, hired and trained new staff to develop with excellent product knowledge
Stocked, replenished and organized inventory to keep store merchandise fresh.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Maintained current store, product and promotional knowledge to drive consistent sales.
Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Assistant Home Manager, 10/1999 - 12/2008 Volunteers Of America - Greater New Orleans – Baton Rouge, LA,
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Home Fourth in Charge , 07/1997 - 10/1999 Kroger – Kettering, OH,
Identified and solved complex strategy problems to drive organizational goals.
Home Clerk, 02/1996 - 07/1997 Kroger – Laveen, AZ,
Recommended optimal merchandise based on customer needs and desires.
Education and Training
High School Diploma: , Expected in 06/1990 - Brooking Harbor High School - Brookings, OR, GPA:
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