Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Over 14 Years of management experience with Lowe's, with about 55 direct report.

Detail-oriented merchandising professional aiming to apply [Number] years of successful industry experience to add value to Visual Merchandiser role within [Company] team. Eager to apply knowledge of sales strategy, color theory and consumer behavior to drive sales and increase revenue.

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Product expertise
  • Merchandising plan development
  • Retail sales campaigns
  • Administrative support
  • Team building
  • Seasonal promotions
  • In-store event display management
Experience
Merchandising Assistant Store Manager, 08/2018 to 03/2020
Lowe's Companies, Inc.Pasco, WA,
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Maintains a long-team strategic view of store talent including recruiting need, to develop of the team.
  • Provides SMARTS Customer services al the times through the daily execution of lowe's customer services policies and programs.
Product Service Supervisor, 05/2017 to 09/2018
Brighton CollectiblesNashville ~ The Mall At Green Hills, TN,

Responsibilities Oversees and assesses project execution on an ongoing basis to ensure a consistent customer experience across the stores by receiving, collecting, and analyzing logistical issues identified by the DM – PSA in assigned stores and providing resolutions to complete the project on time.

Communicating project logistical issues to the Market Product Service Manager to improve
efficiency across the market identifying and solving merchandising and/or Planogram issues in assigned stores, leveraging knowledge and understanding of the overall product service strategy, and communicating
opportunities for improvement to the MPSM to be shared across the market, region, and enterprise.

Prioritizing projects by working with the DM – PSA, and the MPSM to ensure follow-up of store tasks to ensure 100% completion of projects.

Utilizing available tools and metrics (e.g., sales indexing, project home page, EMS) to understand instore capacity and service needs overseeing test sets in order to identify and share execution opportunities and efficiency best
practices with the market, region, and enterprise ensuring assigned stores have a staging process for reset product and product support materials and
ensuring process is followed appropriately by the Receiving department in order to facilitate the
Product Service teams’ work to identifying and communicating potential reset and project safety issues during planning and execution
with all assigned stores (e.g., Loss Prevention, store leadership), ensuring execution accountability is aligned with corporate direction and store and market needs by observing and validating proper execution of programs and projects and collaborating with the store management team, DM – PSA and MPSM to ensure product service.
resources are kept on their assigned tasks within each store communicating with the DM – PSA to ensure the proper tools and resources are available for the
Product Service team to execute the scope of assigned projects providing corrective guidance and direction to individual teams when projects are not executed
correctly

Assistant Store Manager of Operations, 02/2013 to 05/2017
Lowe's Home ImprovementCity, STATE,
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Scheduled staff to assign employee shifts to meet departmental and business needs.
  • Trained staff on daily duties, supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Promoted profitability of [Type] business by tracking performance indicators and driving corrective action.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using [Skill] and [Skill].
  • Responsibilities Oversees all front‐end and back‐end operational programs (freight flow, delivery, fulfillment, cashiers,
    admin office, etc.), driving productivity and efficiency in all non‐selling activities. Empowers and coaches the team to follow proper processes and create efficiencies in operations to
    present a store that is prepared to deliver optimal customer service and sales experiences . Protects the Lowe’s brand by facilitating the presentation of a well‐maintained store.
    Ensures that store operations do not impact the customer or the customer’s ability to see or interact
    with products (e.g., the floor is clear, items are stocked).
    Drives collaboration between day and night support teams to ensure effective flow of work between day
    and night operations and no unnecessary duplication of activities. Identifies any barriers to operational processes or the customer experience and communicates those
    barriers as well as solutions in a timely manner.

Controls expenses including payroll and other controllable expenses, and manages payroll hours by
confirming the schedule supports the forecasted
payroll plan.
Secures appropriate staffing by ensuring schedules are created, updated and posted using the labor
scheduling system (e.g., Kronos); reviewing schedules daily to ensure appropriate coverage; moving
associates to different departments based on needs; and managing payroll, and adjusting employee
schedules as sales projections require.
Oversees cash office by verifying deposits; managing cash flow; operating cash office system; securing deposits in the safe; and adjusting cash drawer and safe.
Monitors the use of store power equipment, ensuring that it operated safely at all times and addressing
any violations with associates.
Drives a culture of safety, security and shrink prevention throughout the store, ensuring doors and gates.
are secured and monitored, signs of shoplifting and theft are reported appropriately.

Assistant Store Manager, 06/2011 to 02/2013
Lowe's Home ImprovementCity, STATE,
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increase in customer satisfaction ratings.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
Education and Training
GED: , Expected in 06/2001
Royal Palm Beach High School Adult - West Palm Beach, FL
GPA:
: , Expected in
West Palm Beach Community Collage - West Palm Beach, FL
GPA:

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resume Strength

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Resume Overview

School Attended

  • Royal Palm Beach High School Adult
  • West Palm Beach Community Collage

Job Titles Held:

  • Merchandising Assistant Store Manager
  • Product Service Supervisor
  • Assistant Store Manager of Operations
  • Assistant Store Manager

Degrees

  • GED
  • Some College (No Degree)

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