Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

RETAIL MANAGEMENT with 20 years experience in MERCHANDISE OPERATIONS and VISUAL MERCHANDISNG Proven track record of leadership in large-scale retail environments familiar with inventory control and recordkeeping requirements. Proficient in enacting pricing changes, updating signage and rearranging merchandise. Trains and motivates team members to achieve demanding sales and productivity objectives.

Talented operations/visual manager well-versed in stocking merchandise and planning promotional displays. Demonstrated success in collaborating with store and marketing management to create and deploy successful merchandising strategies for seasonal and promotional needs.

Detail-oriented retail merchandiser effective at monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales.

Skills
  • Team leadership
  • Inspection reviews
  • Staff development
  • Organized
  • Self-motivated
  • Process implementation
  • Strong verbal communication
  • Conflict resolution
Work History
03/2019 to 08/2020 Merchandise Specialist Petco | Amherst, NH,
  • Lead merchandiser in bedding department with advanced product knowledge and leading merchandising responsibilities (restocking/updating floor displays, organization of stockrooms, and price changes) resulting in sales of $12 million
  • Promptly and politely responds to customer inquiries and requests for support
  • Provide advanced knowledge of merchandise to customers, explaining features and differences between merchandise and providing purchasing advice to customers
  • Assists associate to provide increased service to customers in response to specific needs and requests
  • Troubleshoot and provide solutions for customer complaints, escalating to management when necessary
  • Reorganized displays to match updated planograms.
  • Upheld company merchandise standards with all displays and promotions.
  • Merchandised new stock to appeal to customers, grab attention and drive sales.
  • Anticipated consumer buying patterns to create purchase and inventory plan.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
01/2005 to 01/2017 Merchandise Operations Director SAKS FIFTH AVENUE, INC | City, STATE,
  • Oversaw operational functions for women's shoe and ready-to-wear departments at luxury retailer, with eye's towards improved organization and sales enhancement.
  • Provided critical team leadership by hiring and supervising staff of operations/stock personnel.
  • Effectively coached and trained staff on appropriate selling floor layouts and corporate visual presentation standards.
  • Enhanced revenues by developing strong partnerships with sales, marketing and visual merchandising teams.
  • Orchestrated timely processing and organization of incoming merchandise shipments, while overseeing outbound merchandise transfers and return to vendors.
  • Supervised maintenance of stock rooms, supplies replenishment and execution of company initiatives.
  • Take monthly inventory of stockroom and sales floor supplies.
  • Collaborated with asset protection staff to minimize shrinkage.

Highlights

  • Managed staff of 25 operations team members for opening of 10022-SHOE department with revenues of $90 million.
  • Facilitated largest one-day sales ($1.3 million) post Xmas day 2015 by ensuring that 100+ sales and stock associates have needed support.
  • Improved departmental organization and efficiency by hiring overnight processing team.
  • Collaborated with buying team to create designer shoe “look-book".
  • Recruited and trained operations/merchandise staff for stores renovation of division 1 & 2 ready-to-wear Department in July 2016.
  • Maximized inventory organization and floor layouts for ready-to-wear department to accommodate stock room space shrinkage by 30%.
  • Enhanced sales associate responsiveness (15-20% faster) to customer requests in shoe department by executing and maintaining inventory system based on color organization, then heel height.
  • Talented operations/visual manager well-versed in stocking merchandise and planning promotional displays. Demonstrated success in collaborating with store and marketing management to create and deploy successful merchandising strategies for seasonal and promotional needs.
    Detail-oriented Retail Merchandiser effective at monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales.
1999 to 2005 Senior Visual Merchandise Manager JC PENNY, INC., | City, STATE,
  • Managed all facets of store visual presentation for $60M store with key leadership of 6-member visual team.
  • Implemented sales-enhancing visual programs and supported promotional programs, encompassing special events and space planning.
  • Instrumental in developing merchandising strategies to address existing needs and ensure high quality guest experience, partnering with store manager and district partners.
  • Trained selling associates to maintain merchandise fixtures in compliance with company presentation standards.
  • Co-selected/purchased store fixtures and visual properties in coordination with district environmental team.

Highlights

  • Instrumental in merchandising and preparation of new store openings.
  • Exceeded goals through effective task prioritization and great work ethic
Education
Expected in Bachelor of Science | College Of New Paltz, SUNY, New Paltz, NY GPA:
Expected in Associate of Applied Science | Art & Advertising Design New York City Technical College, CUNY, Brooklyn, NY GPA:

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Resume Overview

School Attended

  • College Of New Paltz, SUNY
  • New York City Technical College, CUNY

Job Titles Held:

  • Merchandise Specialist
  • Merchandise Operations Director
  • Senior Visual Merchandise Manager

Degrees

  • Bachelor of Science
  • Associate of Applied Science

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