LiveCareer-Resume

merchandise sales associate resume example with 12 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Skills
  • Customer Needs Assessments
  • Merchandise Recommendations
  • Cash Counting
  • Issuing Receipts
  • Locating Merchandise
  • Sales and Promotions
  • Exceeding Customer Expectations
  • Excellent Written and Verbal Communication
  • Adaptable and Flexible
  • Customer Experience Management
  • Merchandising and Display
  • Jewelry Design
  • Available Nights, Weekends and Holidays
  • Item Ticketing and Pricing
  • Building Customer Loyalty
  • Safety and Cleanliness Standards
  • Serving Customer Needs
  • Strong Communication and Interpersonal Skills
  • Merchandise Receiving and Handling
  • Cash Register Operations
  • Customer Assistance
  • Special Orders
  • Sales Contracts
  • Register Opening and Closing
  • Positive Customer Engagement
  • Dispute Mediation
  • Speech Clarity
  • Security Practices
  • Flexible Hours
Education
Intercap Technical Colloege Guatemala City, Guatemala, Expected in 07/2008 Associate of Arts : Cosmetology - GPA :
Universidad Del ISTMO Guatemala City, Guatemala, Expected in 11/2004 Associate of Arts : Hospital Administration - GPA :
Univesidad Del ISTMO Guatemala City, Guatemala, Expected in 11/2002 Associate of Arts : Interior Design - GPA :
Carlos Enriquez Perez Ramirez Guatemala City, Guatemala, Expected in 10/2000 High School Diploma : - GPA :
Work History
Walt Disney Co. - Merchandise Sales Associate
Buford, GA, 11/2018 - 04/2020
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Prioritized helping customers over completing other routine tasks in store
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Answered customer questions about products and services, helped locate merchandise and promoted key items
  • Listened to customer needs and desires to identify and recommend optimal products
  • Stocked merchandise, clearly labeling items and arranging according to size or color
  • Managed efficient cash register operations
Terminix International, Inc - Sales Manager
Gulfport, MS, 03/2015 - 10/2018
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Recruited and hired top-level talent to add value and expertise to sales department
  • Established and cultivated solid business relationships with new or existing customers
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
  • Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
  • Met with clients, delivering presentations and educating on product and service features and offerings
Self-employeed - Jeweler
City, STATE, 01/2008 - 01/2015
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Conducted in-depth research to identify sourcing for high-quality materials and stones at attainable pricing.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals
  • Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications
  • Fabricated pieces by hand and using specialized equipment
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase
  • Conducted in-depth research to identify sourcing for high-quality materials and stones at attainable pricing
  • Maintained equipment in good working order, completing adjustments and repairs to promote longevity
  • Estimated repair costs based on expected labor and materials requirements
  • Verified worker skill and technical accuracy during processing by closely examining in-progress work
  • Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction
  • Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands
  • Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
Languages
Spanish :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Intercap Technical Colloege
  • Universidad Del ISTMO
  • Univesidad Del ISTMO
  • Carlos Enriquez Perez Ramirez

Job Titles Held:

  • Merchandise Sales Associate
  • Sales Manager
  • Jeweler

Degrees

  • Associate of Arts
  • Associate of Arts
  • Associate of Arts
  • High School Diploma

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