memory care director resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly skilled and enthusiastic professional with more than 23 years of experience managing operations in patient driven health care. Successfully oversee nursing staff, budgeting, supply management and resident service plans. Develop and lead productive and efficient care plans. Contribute to high-volume customer satisfaction by providing exceptional customer service.
Skills
Effective communication
Quality services
Physician order processing
Family support
Recruiting and Hiring
Onsite tours
Profit improvements
Relationship building and retention
Wellness services
Inventory and restocking
Staff Management
Multidisciplinary team collaboration
Drug inventory management
Medication dispensing
Hiring and recruitment
Work History
09/2019 to 03/2020Memory Care DirectorWatercrest Senior Living Group | Sebastian, FL,
Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
07/2015 to 09/2019Director of NursingBrightspring Health Services | Eugene, OR,
Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
Recruited and developed over 65 quality individuals to develop accountable top quality staff.
Evaluated work performance of 65 nursing personnel to determine wage increases and implement discipline.
Planned and assigned workload to 65-person nursing staff to direct patient care.
Performed rounds to observe care and interview staff, residents and families.
Identified department issues to recommend corrective actions, including attendance and performance with all nursing department issues.
Established new policies and updated existing policies to improve standard of care for patients.
Used to maintain department budgets and record expenses.
Collaborated with staff, management and external groups to coordinate patient care.
Participated in department head management team meetings to discuss resident status, census changes and resident complaints or concerns.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Increased patient satisfaction scores by 50%% within 1styear of employment.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
07/2012 to 07/2015Licensed Practical NursePublic Health Management Corporation | Benton, PA,
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
Applied interpersonal communication skills to comfort and counsel patients and families throughout care process.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
Documented accurate and complete patient information to address patient problems and expected outcomes.
Education
Expected in 05/2014 to to Associate of Science | NursingMedTech College, Indianapolis , GPA:
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