Memory Care Director Resume Example Prestige Senior Living

MEMORY CARE DIRECTOR

Professional Summary

Thorough and steadfast office worker with top-notch administrative skills and solid background in office administration. Surpass business goals while satisfying diverse customer demands. Independently handle clerical tasks like typing, filing, data entry. routing correspondence, handling incoming calls and assisting visitors in a professional and courteous manner at all times. Enthusiastic administrative clerk eager to contribute to team success through hard work, attention to detail and excellent organizational skills.Over 20 years of experience in office work. Excellent reputation for resolving problems, improving customer satisfaction, and assisting team members to ensure overall success of the office agenda.

Skills

Compliance oversight
Family support
Effective communication
Quality services
Customer follow-up
Database administration
Verbal and written communication
Data entry
MS Office
Multi-line telephone systems
Customer and client relations
Professional demeanor

Documentation and reporting
Correspondence distribution
Time management
Organization skills
Technical support
Mail handling
Sorting and labeling
Personable and outgoing
Administrative support
Multitasking strengths
Conflict resolution

Work History

Memory Care Director, 12/2018 to Current
Prestige Senior Living – Auburn, WA

Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
Recruited and hired highly talented individuals bringing great skills and passion to work.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.

Resident Care Coordinator, 03/2015 to 12/2018
Prestige Senior Living – Auburn, WA

Hired and trained new staff members on facility policies, patient care and medicine distribution.
Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
Evaluated employee performance quarterly and annual reviews.
Resolved customer complaints or problems to decrease escalation issues to corporate.
Supervised and managed daily activities of clinical team consisting of 30 CNAs.
Closely collaborated with management team to make necessary improvements and satisfy resident needs.
Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for resident care.
Educated families and patients on current facility procedures, medical diagnoses and best courses of action.
Hired and trained new staff members on facility policies, patient care and medicine distribution.

Administrative Assistant, 06/2010 to 10/2013
Parkside United Methodist Church – Camden, NJ

Drafted professional business memos and letters to support church objectives and growth.
Composed internal memos and external correspondence and reviewed all documentation to eliminate errors.
Participated in church project meetings, transcribed meeting minutes and tracked project statuses.
Monitored Pastor's work calendar and scheduled appointments, meetings and travel.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Routed incoming calls and faxes and drafted detailed messages to expedite response.
Maintained staff directory and company policy handbook for the church.

Administrative Clerk, 05/1989 to 06/2010
Camden City Board Of Education – Camden, NJ

Produced highly accurate internal and external letters and memoranda.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Generated documents necessary for internal meetings.
Proofread and edited professional business documents prior to release and request for approval.
Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Answered multi-line phone system by the 3rd ring and transferred callers to appropriate department or staff member.

Education

Certified Nursing Assistant: Nursing, 03/2014
Blossom Nursing Assistant Traning School - Kent, WA

High School Diploma: High School Diploma, 06/1983
Camden High School - Camden, NJ

Resume Overview

Companies Worked For:

Prestige Senior Living
Parkside United Methodist Church
Camden City Board Of Education

School Attended

Blossom Nursing Assistant Traning School
Camden High School

Job Titles Held:

Memory Care Director
Resident Care Coordinator
Administrative Assistant
Administrative Clerk

Degrees

Certified Nursing Assistant : Nursing , 03/2014
High School Diploma : , 06/1983

Memory Care Director Resume Example

Resume Score: 80%

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