(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

A kind and gifted professional willing to cultivate a setting that is positive and welcoming to residents/patients and staff members alike. Ready for a new position involved in finding dynamic solutions to issues.

  • Telephone and email etiquette
  • Medication inventory
  • Budgeting oversight
  • Staff development
  • Activities scheduling
  • Exemplary communication skills
  • Training and onboarding
  • Client advocacy
  • Acute and rehabilitative care
  • Regulatory requirements
  • Accreditation support
  • Patient relations
  • Employee retention strategies
  • Schedule management
  • Healthcare delivery
  • Health information systems
  • Patient safety
  • Records maintenance
  • Personnel management
  • Staff supervision
  • Facility oversight
  • Records management
  • Performance metrics
  • Quality assurance controls
  • Census goals
  • Advocacy and Counseling
  • Knowledgeable in ICD 10, CPT, insurance, billing, collections, and authorization.
  • Recordkeeping and data input
  • Administrative support
  • Customer service
  • MS Office
  • Insurance billing
  • First Aid/CPR
  • Problem resolution
  • Process improvement
  • Communications
Education and Training
Technical College of The Lowcountry Beaufort, SC Expected in 05/2021 Associate of Applied Science : Registered Nurse - GPA :
West Kentucky Community And Technical College Paducah, KY, Expected in 05/2014 Associate of Arts : Liberal Arts And General Studies - GPA :
Five Star Quality Care, Inc. - Memory Care Director
Raleigh, NC, 03/2018 - 09/2019
  • Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
  • Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
  • Kept family members abreast of important information regarding loved ones, including care, health issues and medication.
  • Interviewed and hired individuals bringing talent, well-developed skills sets and passion for assisting others, effectively creating gifted department of CNA's, Sitters, and Resident Aides.
  • Personally gave prospective residents and families tours of memory care unit, answering questions about services and facility.
  • Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
  • Solicited medical history information from patients to provide best and most effective medical communication between all medical disciplines ( doctors, nurse practitioners, aides, pharmacists, and family members).
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Worked closely with executive director and director of nursing to maintain day-to-day operations of facility.
  • Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
  • Created and implemented policies and procedures for effective management.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Improved bed occupancy.
  • Communicated with patients with compassion while keeping medical information private.
  • Delivered income records, balance sheets and other medical and financial documents to board to keep executives informed of all potential financial issues.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Ordered all supplies needed for the unit and kept tabs on inventory levels.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Participated in meetings with department heads to discuss census information, admissions and discharges for residents.
Arrow Exterminators , Inc - Office Manager
Madison, GA, 12/2013 - 12/2014
  • Wrote professional business correspondence.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Complied with all operations met federal and state laws.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Coordinated logistics for corporate events.
  • Planned and executed successful corporate meetings, lunches and special events for drug representatives, physicians, and other medical staff.
  • Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
  • Collaborated closely with Dr. Cassol to effectively smooth and improve office operations.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Created training program for new office employees.
  • Proactively identified and solved complex problems that impact management and business direction
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
  • Handled all scheduling and managed timely and effective allocation of resources and calendars.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Greeted visitors promptly and directed to correct locations.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Managed office inventory by maintaining documentation of stock.
  • Oversaw office inventory and timely reordering of supplies.
  • Organized patient files and streamlined operations to improve efficiency.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Generated financial reports for management review.
Coxhealth - PreAuthorization Clerk
Ozark, MO, 01/2007 - 06/2010
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Assisted with payment processing and investigating variances in cash amounts.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Contacted customers about changes or updates in accounts, efficiently communicating potential problems.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Observed all deadlines, enabling timely completion of tasks.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Called applicants to set up appointments and explain benefits processes.
  • Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cape Canaveral Hospital - Unit Secretary
City, STATE, 08/2001 - 05/2004
  • Updated group medical records and technical library to support smooth office operations.
  • Interviewed patients to collect medical information and insurance details.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Maximized office efficiency by answering incoming calls to provide office information and transfer calls to desired personal.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Monitored unit supply levels and notified management of ordering needs.
  • Developed improve training procedures to aid in team member development.
  • Facilitated timely execution of all lab tests and medication refills.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Managed unit call reception and routed calls to correct department.
  • Retrieved physicians' paperwork, including lab test requests.
  • Provided patient information to facilitate timely admissions and discharges.
  • Executed clerical tasks and assisted with all unit duties as directed.
  • Drafted and distributed memos and emails for entire unit.
  • Transcribed doctors' orders, including medication and lab test requests.
  • Managed all administrative needs of medical practice.
  • Created and maintained accurate and confidential patient files.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
  • Updated patient financial information to ensure accuracy.
  • Called patients to schedule appointments, consistently double-checking information and availability.

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School Attended

  • Technical College of The Lowcountry
  • West Kentucky Community And Technical College

Job Titles Held:

  • Memory Care Director
  • Office Manager
  • PreAuthorization Clerk
  • Unit Secretary


  • Associate of Applied Science
  • Associate of Arts

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