Memory Care Coordinator Resume Example Company Name

Sara

Dodson

Professional Summary

Detail-oriented and knowledgeable . Skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with medical experience and passionate nature dedicated to providing optimal patient care. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any job set in my path.

Skills

3M Encoder
Records review
DRG assignment
Regulatory Compliance
Microsoft Office proficiency
Microsoft Outlook

Microsoft Excel proficiency
Strong Leadership Skills
Strong organizational Skills
Proficient In Staff Training
Build Strong Client/Vendor Relationships
Implementing Policy Development/ Process Improvement

Education

Devry UniversityCity03/2020Medical Coding Certificate: Medical Billing And Coding

Hillwood High SchoolCityHigh School Diploma

Certifications

Certified Nurse Assistant (CNA)
CPR
Dementia / Alzheimers Coordinator

Work History

Company Name- Memory Care Coordinator
City, State04/2018 - Current

Communicated with patients, ensuring that medical information was kept private.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Removed trash and straightened counters to keep Memory care area clean and neat.
Collaborated with Director of Wellness to maintain daily operations.
Devised and introduced initiatives and projects to maintain or improve existing facilities.
Direct day-to-day administrative and operational functions for 20 bed facility, providing guidance and leadership to over 15 employees.
Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Created customized care plans, working with Director of Wellnessand families to assess and meet individual needs.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Company Name- Dispatcher
City, State11/2016 - 09/2017

Reduced risks and emergency response issues by observing public safety field units.
Routed calls to police, fire and ambulance service to meet individual call needs.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Read system maps and caller information, and documented all details in system.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Answered calls from automatic routing system and took basic information from callers.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.

Company Name- Customer Service Lead
City, State08/2009 - 07/2016

Maintained accurate and current customer account data with manual forms processing and digital information updates.
Resolved customer service issues using company processes and policies and provided updates to customers.
Greeted customers and listened closely to problems described to determine solutions.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
Coached new team members on service techniques and provided scoring through quality assurance program.
Conferred with senior management to handle and correct disciplinary or knowledge issues.
Took cash and credit card payments via phone and in person.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Stepped up to assist customer service manager with complaints and issues during times when department was short-staffed.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Developed dynamic leadership skills by resolving challenging situations and asking in-depth questions of customers.
Checked status of orders with backordered products each day and coordinated efficient shipments.
Escalated issues to proper supervisors when standard processes were not effective.
Trained, oversaw and mentored new team members to strengthen performance and job expertise.
Compiled customer feedback and recommended service delivery improvements to management.
Planned schedules and workflows based on expected customer demands.
Reviewed associate performance each year to identify training needs.

Resume Overview

School Attended

Devry University
Hillwood High School

Job Titles Held:

Memory Care Coordinator
Dispatcher
Customer Service Lead

Degrees

Medical Coding Certificate : Medical Billing And Coding
High School Diploma

Memory Care Coordinator Resume Example

Resume Score: 80%

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