Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Consistently receive positive feedback from members and created business by developing long term relationships with customers.
Processed daily heavy flow of orders and worked together with the accounting department on invoicing and shipping problems.
Perform filing, data management, assisted with other company administration departments.
Membership renewal and sign-up new members, executive and America Express programs. maintain customers product returns and answered any questions regarding return policy. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. As Front End Supervisor resolved customers questions, issues and complaints. Provided a high level of product and leadership support to representatives and members. Addressed negative customer feedback. Trained new quality customer service representatives.
Ensure superior customer experience by addressing customer concerns, and satisfaction. Responsible for shipping and receiving local and nation wide orders. Provided a high level of product and leadership support to representatives and clients.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Photo Laboratory, Cashier and Manager Assistant.
High school Diploma
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