Personable Customer Service professional offering over two years of experience resolving account and service concerns for fitness and nutrition customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Seeking a position where the use of my adept skills will remarkably lead to significant success of the organization.
Skills
Works well independently and with others
Excellent written and communication skills
Computer Skills
Self-motivated
Fast learner
Time management
Fitness equipment expertise
Nutrition expertise
Athletic training and coaching
Service recommendations
Account & Database Management
Staff Training
Strategic Planning
Revenue Generation
Lead prospecting
Professional demeanor
Documentation and reporting
Office administration
Customer/Client relations
Conflict Resolution
Work History
06/2020 to Current
Membership Sales RepresentativeMassage Envy – North Miami, FL,
Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Completed training and worked effectively under high-pressure client services environments.
Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
Recommended specific products and services in alignment with individual needs, requirements and specifications.
Maintained clean, organized and well-stocked member service area.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Followed up with customers regularly via phone and email to obtain payments and schedule services.
Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
09/2018 to 03/2020
Fast Food Crew MemberHudson Group – White Settlement, TX,
Assisted other team members to achieve goals.
Worked well with teammates and accepted coaching from management team.
Maintained energy and enthusiasm in fast-paced environment.
Worked flexible hours; night, weekend, and holiday shifts.
Prepared products following restaurant, health, and safety standards and procedures.
Kept food preparation area, equipment and utensils clean and sanitary.
06/2017 to 06/2020
Landscape LaborerAleut Support Services Llc - Main – New Orleans, LA,
Acquired customer feedback for operational improvement initiatives.
Removed overgrowth, hazards and debris from common pathways to improve usability.
Applied weed-control and pest-killing chemicals to lawns to protect growth and improve attractiveness.
Diagnosed problems with equipment and performed regular maintenance to keep equipment functional.
Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
Enhanced visibility and improved shapes of trees and bushes with proper pruning.
Trimmed greenery, shrubs and hedges to maintain uniform appearance.
Followed planned landscaping designs to determine locations for sod, sown grass, flowers and foliage.
Provided upkeep to residential work sites, including hedge and shrub trimming.
Maintained grounds including trimming, weeding and general clean-up.
Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
Installed stonework according to landscape design plan and client specifications.
Maintained commercial and residential landscapes working in team environment.
Trimmed around trees, flower beds and other yard features.
Education
Expected in 2021
Associate of Science: Kinesiology & Psychology William Rainey Harper College - Palatine, IL GPA:
Expected in 06/2020
High School Diploma: James B. Conant - Hoffman Estates, IL, GPA:
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