I am versed in all aspects of merchandising, member service and overall operations of the building. Successful forklift operator and trainer wanting to bring my experience to your building.
Provides high level of member service
Efficient forklift operator
Proficiency in AS400
Excellent comprehension and retention.
Membership assistant August 2016 to CurrentCostco Wholesale － Baltimore, MarylandGreeted members promptly and responded to questions. Processes member sign-ups, renewals and added cards. Issue refunds in accordance to departmental procedures. Assists front end when needed by ringing, boxing or covering any department in need of coverage. Maintained work area in clean and neat manner.
Stocker/Forklift operator August 2008 to November 2016Costco Wholesale － Baltimore, MarylandOperates an electric stand-up forklift to move pallets of merchandise and equipment throughout the warehouse. Unloads the freezer in a timely manner in order to have frozen products restocked. Directs stockers to areas of need to make sure Costco's standards are upheld. Effectively use AS400 to help members with their inquires about merchandise and where to locate it in the warehouse. Help out other departments to make sure the business is running smoothly and successfully. For example, cover breaks, restock fresh departments and assist the frontend during times of high volume of transactions. Train coworkers on the forklift with the intent to have them efficiently and safely operate a forklift. Also, guide them into becoming productive member of the team.
Customer Convenience Coworker April 2007 to January 2009IKEA － Baltimore, MarylandChecked and verified customer orders to ensure contents of order is accurate and has been purchased. Ensured timely and accurate delivery of customer merchandise. Evaluated customer complaints and resolve them accordingly. Returned or exchanged merchandise while following IKEA's return policy.