LiveCareer-Resume

member specialist resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Successful certified nursing assistant with 25 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Accomplished healthcare technician/ekg technician with 4 years of experience increasing client satisfaction. Hardworking Nursing assistant bringing 25 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Skills
  • Money handling abilities
  • Report preparation
  • Sales expertise
  • Retail store support
Work History
08/2016 to Current
Member Specialist Gold's Gym International, Inc. Mechanicsville, VA,

Assisting Members in self checkout. Offering them the opportunity to upgrade their memberships or get a credit card. I have excellent customer and working as a cashier or at member services as needed.

09/2013 to 03/2016
Certified Nursing Assistant Freedom Senior Management Venice, FL,
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RN's informed of changes.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Transported patients between rooms and appointments or testing locations.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering all treatments and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
09/2002 to 08/2013
Certified Nursing Assistant Freedom Senior Management Sarasota, FL,
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RNs informed of changes.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Cared for average of 13-18 patients per day in a nursing home facility, delivering high-quality, efficient support to meet all needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering all treatments and evaluating of patient needs.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Expected in 1996 to to
GED:
Community College of Allegheny County - Pittsburgh, PA
GPA:

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Resume Overview

School Attended

  • Community College of Allegheny County

Job Titles Held:

  • Member Specialist
  • Certified Nursing Assistant
  • Certified Nursing Assistant

Degrees

  • GED

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