Member Solutions Specialist Resume Example

• Perform all leadership duties throughout the branch
• Open and close the branch as the only member of leadership on site.
• Actively recruit and oversee training for all new branch employees.
• Perform monthly, quarterly, and annual branch audits including mandatory VISA regulated audits. 
• Order and prepare cash shipments to come in or out of the branch, from Brinks, on a weekly basis.
• Balance daily cash deposits and bank vault inventory.
• Assembly in-store marketing displays.
• Supply the tellers with coin and currency as needed.

• Ordered supplies when needed for various branch duties. 

• Establish new customer accounts including checking, savings, lines of credit and loans.
• Provided approvals for check holds and flags on all accounts.
• Researched and resolved customer issues on personal savings, checking and line of credit accounts.
• Maintained a strong relationship with members and conducted member follow-up calls.
• Attended community banking events.
• Worked directly with business members to obtain new memberships for the branch as well as on-site visits with business members.
• Referred all First Data merchant services products to members, new or existing.
• Originated or referred multiple types of business loans to members including BELC, SBA, 7a, SBA 504, business VISA, and commercial vehicle loans.

• Referred/Closed products on the teller line.
• Processed cash withdrawals and deposits.
• Examined checks for identification and endorsement.
• Entered member transactions data into the online banking software.
• Advanced Service Counter back-up.
• Trained new tellers on cash drawer operation.

• Sold multiple different lines of men's and women's fragrances.
• Specialized in selling Ralph Lauren Polo clothing products and accessories. 
• Maintained visually appealing and effective displays for the whole fragrance department.
• Maintained knowledge of current promotions, policies regarding payment and exchanges, and store security practices.
• Met monthly/yearly sales quotas for each individual vendor.
• Opened in-house credit cards/store accounts.
• Operated a POS cash register to process cash, check and credit card transactions.
• Balance out cash register at the end of each day counting all currency and depositing currency into the night drop box. 

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