member services specialist resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Friendly and reliable team player offering over 7 years of experience in Customer Service roles. Flexible and responsive to individual customer situations. Skilled in building customer trust to maintain loyalty.

  • Skilled in Call Center Operations
  • Team Player
  • Attention to Detail
  • Fluent in English & Spanish
  • Strong Independent Worker
  • Conflict Resolution
  • Service to Sales
Work History
Bilingual Sales Rep III (Spanish), 09/2011 to Current
Kinder MorganRichmond, VA,
  • Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Met or exceeded service and quality standards every review period.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Customer Service Rep, 04/2017 to 02/2018
Dow Chemical Employees'™ Credit UnionMidland, MI,
  • Answer customer questions via phone, email and chat about our top-rated products
  • Working with other departments to address customer concerns
  • Researching required information using all available resources
  • Providing well-thought and creative solutions to challenging problems
Member Services Specialist, 10/2015 to 07/2016 IncCity, STATE,
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Effectively managed a high-volume of inbound and outbound customer calls

High School Diploma: , Expected in 2009
Alta High School - Sandy,

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Resume Overview

School Attended

  • Alta High School

Job Titles Held:

  • Bilingual Sales Rep III (Spanish)
  • Customer Service Rep
  • Member Services Specialist


  • High School Diploma

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