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Member Services Representative II Resume Example

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MEMBER SERVICES REPRESENTATIVE II
Summary

Results-oriented Member Service Representative with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Summary of Qualifications
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Skilled in Microsoft Excel, Word and Publisher
  • Exceptional customer service
  • Active listening skills
  • Sharp problem solver
  • Able to work independently
  • Excels in time management
Experience
Member Services Representative II, 10/2006 - CurrentFarm Bureau Financial Services - UT, State
  • Established new customer accounts including checking, savings and debit cards.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Researched and resolved customer issues on personal savings, checking and debit cards.
  • Maintained confidentiality of bank records and client information.
  • Balanced General Ledger and Corporate account daily.
  • Processed daily transactions in accounts including electronic deposits and withdrawals, checks, debit card purchases, certificates of deposit, and cashier's checks.
  • Balanced all daily account transactions with zero error rate.
  • Completed Member Service training, gaining advanced knowledge to assist members in person and on the phone dealing with simple transactions or issues involving complex problems.
  • Attended Branch Manager training, learning management strategies including time management, employee evaluation and discipline, as well as employee rewards.
  • Expanded knowledge of the debit card system from STAR by attending a advanced training to learn the intricacies of their system.
  • Used Microsoft Publisher to create monthly reports tracking ATM usage by machine and membership totals
  • Utilized my knowledge of Microsoft Excel and Microsoft Word to track accounts with negative activity, maintaining documentation of all contact via letter or phone call.
  • Created a Microsoft Excel spreadsheet to track debit card usage and charges.
Audio/Visual Technician, 05/2006 - 12/2011Arthur J Gallagher & Co. - San Diego , CA
  • Operated all audio/visual equipment for Sunday morning services, weddings and concerts at the church.
  • Trained 8-10 employees on the operation of the equipment.
  • Supervised, hired and scheduled employees
  • Maintained 3 cameras, 2 projectors, laptop, DVD recorder, CD recorder and mixer to remain in good working order.
  • Developed instructional manual for all the equipment using Microsoft Office and Excel.
Toll-Free Administrator/Repair Department, 05/1996 - 11/2006Birch Telecom - City , STATE
  • Provided thorough support and problem resolution for customers experiencing telecommunication problems.
  • Implemented many cost-saving routing changes on the toll-free network – with cost savings of $500,000/month, $11,000/month savings, and $1,500/month depending on the project.
  • Supervised 10 employees in the repair department
  • Successfully trained employees to provide excellent customer service and quick resolution of repair issues.
  • Developed and conducted training classes to many different groups within the company
  • Created many documents using Microsoft Office Word and Excel to train other employees or to track the progress of projects.
Education
1991Emporia State University - City, StateBachelor of ScienceFinance

Graduated Cum Laude

Interests

Praise Band Member - First United Methodist Church 


Technology Committee Member - First United Methodist Church 


United Methodist Campus Ministry Committee Member - First United Methodist Church 


Children's Council Member - First United Methodist Church 


Emporia Aquatic Club President 


Emporia Middle School PTO Secretary 


Photography 

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How this resume score could be improved?

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Resume Overview

School Attended

  • Emporia State University

Job Titles Held:

  • Member Services Representative II
  • Audio/Visual Technician
  • Toll-Free Administrator/Repair Department

Degrees

  • Bachelor of Science Finance

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