Member Services Representative II Resume Example
Results-oriented Member Service Representative with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
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- Established new customer accounts including checking, savings and debit cards.
- Balanced daily cash deposits and bank vault inventory with a zero error rate.
- Researched and resolved customer issues on personal savings, checking and debit cards.
- Maintained confidentiality of bank records and client information.
- Balanced General Ledger and Corporate account daily.
- Processed daily transactions in accounts including electronic deposits and withdrawals, checks, debit card purchases, certificates of deposit, and cashier's checks.
- Balanced all daily account transactions with zero error rate.
- Completed Member Service training, gaining advanced knowledge to assist members in person and on the phone dealing with simple transactions or issues involving complex problems.
- Attended Branch Manager training, learning management strategies including time management, employee evaluation and discipline, as well as employee rewards.
- Expanded knowledge of the debit card system from STAR by attending a advanced training to learn the intricacies of their system.
- Used Microsoft Publisher to create monthly reports tracking ATM usage by machine and membership totals
- Utilized my knowledge of Microsoft Excel and Microsoft Word to track accounts with negative activity, maintaining documentation of all contact via letter or phone call.
- Created a Microsoft Excel spreadsheet to track debit card usage and charges.
- Operated all audio/visual equipment for Sunday morning services, weddings and concerts at the church.
- Trained 8-10 employees on the operation of the equipment.
- Supervised, hired and scheduled employees
- Maintained 3 cameras, 2 projectors, laptop, DVD recorder, CD recorder and mixer to remain in good working order.
- Developed instructional manual for all the equipment using Microsoft Office and Excel.
- Provided thorough support and problem resolution for customers experiencing telecommunication problems.
- Implemented many cost-saving routing changes on the toll-free network – with cost savings of $500,000/month, $11,000/month savings, and $1,500/month depending on the project.
- Supervised 10 employees in the repair department
- Successfully trained employees to provide excellent customer service and quick resolution of repair issues.
- Developed and conducted training classes to many different groups within the company
- Created many documents using Microsoft Office Word and Excel to train other employees or to track the progress of projects.
Graduated Cum Laude
Praise Band Member - First United Methodist Church
Technology Committee Member - First United Methodist Church
United Methodist Campus Ministry Committee Member - First United Methodist Church
Children's Council Member - First United Methodist Church
Emporia Aquatic Club President
Emporia Middle School PTO Secretary
Photography
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Resume Overview
School Attended
- Emporia State University
Job Titles Held:
- Member Services Representative II
- Audio/Visual Technician
- Toll-Free Administrator/Repair Department
Degrees
- Bachelor of Science Finance
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