Member Services Representative II Resume Example Emporia State Federal Credit Union

MEMBER SERVICES REPRESENTATIVE II

Summary

Results-oriented Member Service Representative with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Summary of Qualifications

Strong organizational skills
Seasoned in conflict resolution
Skilled in Microsoft Excel, Word and Publisher
Exceptional customer service

Active listening skills
Sharp problem solver
Able to work independently
Excels in time management

Experience

Member Services Representative II, 10/2006 － CurrentEmporia State Federal Credit Union － Emporia, KS

Established new customer accounts including checking, savings and debit cards.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Researched and resolved customer issues on personal savings, checking and debit cards.
Maintained confidentiality of bank records and client information.
Balanced General Ledger and Corporate account daily.
Processed daily transactions in accounts including electronic deposits and withdrawals, checks, debit card purchases, certificates of deposit, and cashier's checks.
Balanced all daily account transactions with zero error rate.
Completed Member Service training, gaining advanced knowledge to assist members in person and on the phone dealing with simple transactions or issues involving complex problems.
Attended Branch Manager training, learning management strategies including time management, employee evaluation and discipline, as well as employee rewards.
Expanded knowledge of the debit card system from STAR by attending a advanced training to learn the intricacies of their system.
Used Microsoft Publisher to create monthly reports tracking ATM usage by machine and membership totals
Utilized my knowledge of Microsoft Excel and Microsoft Word to track accounts with negative activity, maintaining documentation of all contact via letter or phone call.
Created a Microsoft Excel spreadsheet to track debit card usage and charges.

Audio/Visual Technician, 05/2006 － 12/2011First United Methodist Church － Emporia, KS

Operated all audio/visual equipment for Sunday morning services, weddings and concerts at the church.
Trained 8-10 employees on the operation of the equipment.
Supervised, hired and scheduled employees
Maintained 3 cameras, 2 projectors, laptop, DVD recorder, CD recorder and mixer to remain in good working order.
Developed instructional manual for all the equipment using Microsoft Office and Excel.

Toll-Free Administrator/Repair Department, 05/1996 － 11/2006Birch Telecom － Emporia, KS

Provided thorough support and problem resolution for customers experiencing telecommunication problems.
Implemented many cost-saving routing changes on the toll-free network – with cost savings of $500,000/month, $11,000/month savings, and $1,500/month depending on the project.
Supervised 10 employees in the repair department
Successfully trained employees to provide excellent customer service and quick resolution of repair issues.
Developed and conducted training classes to many different groups within the company
Created many documents using Microsoft Office Word and Excel to train other employees or to track the progress of projects.

Education

1991Emporia State University － Emporia, KSBachelor of ScienceFinance

Graduated Cum Laude

Interests

Praise Band Member - First United Methodist Church

Technology Committee Member - First United Methodist Church

United Methodist Campus Ministry Committee Member - First United Methodist Church

Children's Council Member - First United Methodist Church

Emporia Aquatic Club President

Emporia Middle School PTO Secretary

Photography

Resume Overview

Companies Worked For:

Emporia State Federal Credit Union
First United Methodist Church
Birch Telecom

School Attended

Emporia State University

Job Titles Held:

Member Services Representative II
Audio/Visual Technician
Toll-Free Administrator/Repair Department

Degrees

Bachelor of Science Finance

Member Services Representative II Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes