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Member Services Representative Resume Example

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MEMBER SERVICES REPRESENTATIVE
Career Overview

Dedicated Member Service Representative motivated to maintain member satisfaction and contribute to company success.

Core Strengths
  • Active listening skills
  • Seasoned in conflict resolution
  • Courteous demeanor

Microsoft Word

Telephone Skills

Ciient Relations

Typing

Accomplishments

Customer Interface 

  • Greeted members upon entrance and handled all cash and credit transactions.
  • Assisted members over the phone regarding branch operations, products, services and orders.

Work Experience
Redstone Federal Credit UnionHuntsville, AlabamaMember Services Representative11/2014 to Current

Managed quality communication, member support and product representation for each member.

Redstone Federal Credit UnionHuntsville, United States, AlabamaCredit Card Representative06/2011 to 10/2015
  • Supervisor: Robert Davis - (256)-327-1909 Salary: $15.87 per hour Hours per week: 40 Duties: include but are not limited to: open new accounts, process loans, perform maintenance on accounts, online training (e-mentor courses), Redstone Federal Credit Union Supervisor: Andrea Haines - (256)-722-1265; Contact: Yes Salary: $13.88 per hour Hours per week: 40 Duties: Duties include but are not limited to: Answering all phone calls pertaining to personal and business credit cards.
  • Assist branches, members and other departments with credit card questions, perform maintenance on credit cards, issue new cards, balance transfers, cash advances, credit card payments, increase limits, lower limits, add authorized users as well as remove authorized users, assist with credit card applications.
  • File paperwork, type reports and emails.
  • Assist with credit card discrepancies.
  • Manually open credit card accounts, send cards and pins via fed ex.
Keesler Federal Credit UnionBiloxi, United States, MississippiMember Services Representative05/2007 to 05/2011
  • Supervisor: Donna DiSalvo - 228-385-5500 ex 6501; Contact: Yes Salary: $11.74 per hour Hours per week: 40 Duties: To include but are not limited to: Provide excellent member services, work in a call center environment, smile, greet members over the phone as well as fulfill their transactions by phone, transfers within and between accounts, set-up bank wires and commercial money orders, submit research request, take calls for all branches, handle a switchboard phone, assist with online access as well as automated phone system, order checks, set up automatic transfers, provide members with information on all products and services, resolve issues with irate members by making sound decisions and compromising, navigate between screens, knowledge of Microsoft Windows, Word Processing and Outlook.
Navy Federal Credit UnionCarlsbad, United States, CaliforniaTeller02/2006 to 08/2006
  • Supervisor: Jenifer Seymour - 1-800-842-6328; Contact: Yes Salary: $13.40 per hour Hours per week: 30 Duties: To include but not limited to: Provide excellent membership services, operate and balance cash drawer on a daily basis, provide face to face member assistance, worked independently, effective organization, meet deadlines, had to be able to multitask and be efficient all at the same time, navigated between different screens and software, operate switchboard or telephone, provide information on all products and services to members, cash checks, make deposits, cut cashier's checks, withdrawals, research accounts, inquiries, 90 percent of typing each day, know all of the policies and procedures.
Wal MartOceanside, United States, CaliforniaPhoto Lab Specialist08/2003 to 02/2006
  • Supervisor: Harriet Brown - 760-631-0434; Contact: Yes Salary: $9.75 per hour Hours per week: 30 Duties: To include but not limited to: Customer Service, opening/closing of photo lab, develop film and process photos, maintenance on machines, some cashier duties: work register, count and balance till, file photos, sell cameras and camcorders along with different accessories for cameras and camcorders.
Educational Background
Bachelors:General Studies Business03/03/2012University Columbia College, Missouri, Columbia United StatesGeneral Studies Business
Diploma05/28/1995Booker T. Washington Senior High, Pensacola, Florida, United States
Personal Information
Completion of Member Services Certificates through the Cuna Mutual Educational Program for Credit Unions, two mystery shopper awards, two awards for receiving the most calls of the quarter, received an above expectations on my last performance evaluation. I have great typing skills with the ability to multitask. Values in Practice Award for being a Trusted Advisor I certify that, to the best of my knowledge and belief, all of the information on and attached to this Resume is true, correct, complete and made in good faith. I understand that false or fraudulent information on or attached to this Resume may be grounds for not hiring me or for firing me after I begin work, and may be punishable by fine or imprisonment. I understand that any information I give may be investigated.
Additional Information
  • ADDITIONAL INFORMATION: Completion of Member Services Certificates through the Cuna Mutual Educational Program for Credit Unions, two mystery shopper awards, two awards for receiving the most calls of the quarter, received an above expectations on my last performance evaluation. I have great typing skills with the ability to multitask. Values in Practice Award for being a Trusted Advisor I certify that, to the best of my knowledge and belief, all of the information on and attached to this Resume is true, correct, complete and made in good faith. I understand that false or fraudulent information on or attached to this Resume may be grounds for not hiring me or for firing me after I begin work, and may be punishable by fine or imprisonment. I understand that any information I give may be investigated.
Skills
photo, balance, call center, cashier, closing, Credit, Customer Service, film, mentor, access, money, Outlook, Microsoft Windows, phone system, cameras, policies, research, sound, Supervisor, switchboard, telephone, phone, type, typing, Word Processing
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Resume Overview

Companies Worked For:

  • Redstone Federal Credit Union
  • Keesler Federal Credit Union
  • Navy Federal Credit Union
  • Wal Mart

School Attended

  • University Columbia College
  • Booker T. Washington Senior High

Job Titles Held:

  • Member Services Representative
  • Credit Card Representative
  • Teller
  • Photo Lab Specialist

Degrees

  • Bachelors : General Studies Business 03/03/2012
    Diploma 05/28/1995

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