Dedicated Member Service Representative motivated to maintain member satisfaction and contribute to company success.
Core Strengths
Active listening skills
Seasoned in conflict resolution
Courteous demeanor
Microsoft Word
Telephone Skills
Ciient Relations
Typing
Educational Background
University
Columbia College, MissouriExpected in 03/03/2012 – –Bachelors:General Studies Business - GPA:General Studies Business
Booker T. Washington Senior HighPensacola, FloridaExpected in 05/28/1995 – –Diploma: - GPA:
Accomplishments
Customer Interface
Greeted members upon entrance and handled all cash and credit transactions.
Assisted members over the phone regarding branch operations, products, services and orders.
Work Experience
Archcare - Member Services Representative Bronx, NY, 10/2014 - Current
Managed quality communication, member support and product representation for each member.
Rural King - Credit Card Representative Carbondale, IL, United States05/2011 - 09/2015
Supervisor: Robert Davis - (XXX)-327-1909 Salary: $15.87 per hour Hours per week: 40 Duties: include but are not limited to: open new accounts, process loans, perform maintenance on accounts, online training (e-mentor courses), Redstone Federal Credit Union Supervisor: Andrea Haines - (XXX)-722-1265; Contact: Yes Salary: $13.88 per hour Hours per week: 40 Duties: Duties include but are not limited to: Answering all phone calls pertaining to personal and business credit cards.
Assist branches, members and other departments with credit card questions, perform maintenance on credit cards, issue new cards, balance transfers, cash advances, credit card payments, increase limits, lower limits, add authorized users as well as remove authorized users, assist with credit card applications.
File paperwork, type reports and emails.
Assist with credit card discrepancies.
Manually open credit card accounts, send cards and pins via fed ex.
Archcare - Member Services Representative Staten Island, NY, United States05/2007 - 05/2011
Supervisor: Donna DiSalvo - 228-385-5500 ex 6501; Contact: Yes Salary: $11.74 per hour Hours per week: 40 Duties: To include but are not limited to: Provide excellent member services, work in a call center environment, smile, greet members over the phone as well as fulfill their transactions by phone, transfers within and between accounts, set-up bank wires and commercial money orders, submit research request, take calls for all branches, handle a switchboard phone, assist with online access as well as automated phone system, order checks, set up automatic transfers, provide members with information on all products and services, resolve issues with irate members by making sound decisions and compromising, navigate between screens, knowledge of Microsoft Windows, Word Processing and Outlook.
Town & Country Federal Credit Union - Teller Scarborough, ME, United States02/2006 - 08/2006
Supervisor: Jenifer Seymour - 1-800-842-6328; Contact: Yes Salary: $13.40 per hour Hours per week: 30 Duties: To include but not limited to: Provide excellent membership services, operate and balance cash drawer on a daily basis, provide face to face member assistance, worked independently, effective organization, meet deadlines, had to be able to multitask and be efficient all at the same time, navigated between different screens and software, operate switchboard or telephone, provide information on all products and services to members, cash checks, make deposits, cut cashier's checks, withdrawals, research accounts, inquiries, 90 percent of typing each day, know all of the policies and procedures.
Wal Mart - Photo Lab Specialist City, STATE, United States08/2003 - 02/2006
Supervisor: Harriet Brown - 760-631-0434; Contact: Yes Salary: $9.75 per hour Hours per week: 30 Duties: To include but not limited to: Customer Service, opening/closing of photo lab, develop film and process photos, maintenance on machines, some cashier duties: work register, count and balance till, file photos, sell cameras and camcorders along with different accessories for cameras and camcorders.
Additional Information
ADDITIONAL INFORMATION: Completion of Member Services Certificates through the Cuna Mutual Educational Program for Credit Unions, two mystery shopper awards, two awards for receiving the most calls of the quarter, received an above expectations on my last performance evaluation. I have great typing skills with the ability to multitask. Values in Practice Award for being a Trusted Advisor I certify that, to the best of my knowledge and belief, all of the information on and attached to this Resume is true, correct, complete and made in good faith. I understand that false or fraudulent information on or attached to this Resume may be grounds for not hiring me or for firing me after I begin work, and may be punishable by fine or imprisonment. I understand that any information I give may be investigated.
Skills
photo, balance, call center, cashier, closing, Credit, Customer Service, film, mentor, access, money, Outlook, Microsoft Windows, phone system, cameras, policies, research, sound, Supervisor, switchboard, telephone, phone, type, typing, Word Processing
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