Goal-oriented and energetic with a talent for motivating participants with enthusiasm and encouragement. Educational and professional background in sports medicine and exercise science. Instructor committed to teaching the core principles of anatomy and the mechanics of movement. Focused on using strong educational foundation to promote safety and success.
Ability to lift up to 120lbs
Healthy lifestyle role model
Health and wellness expert
Responsible and reliable
Sports injuries training
Member Services Representative, 02/2012 to 08/2013 Kaiser Permanente – Fulton, MD
Provide members with health plan questions; Benefits, co-payments and billing.
Assist members with health plan options Provide online assistance through online application Proficient in various databases and systems Process, complaints from customers.
Answers an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
Describes product to customers and accurately explained details and care of merchandise.
Politely assists customers in person and via telephone.
Direct calls to appropriate individuals and departments.
Customer Specialist, 05/2009 to 02/2012 Time Warner Cable – Flushing, NY
Answers billing questions.
Upgraded and downgraded service for existing customers.
Processed customer payments and solves customer problems within company service policies and guidelines.
Handled routine customer service calls, solicits sales of new customers and up-sell services and features to existing customers.
Responsible for input and retrieval of information from various databases and applications.
Worked with other functional groups to ensure customer satisfaction.
Completing any task assigned by supervisors or management such as posting fliers, making phone calls and informing and assisting customers with any inquiries.
Helped drive sales goals and achieve monthly quotas.
Retail Merchandise Associate, 09/2005 to 09/2008 Macy's – New York, NY
Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs.
Answered questions regarding the store and its merchandise.
Stocked shelves and supplies and organized displays.
Trained and served as a peer coach for new sales associates.
Alerted customers to upcoming sales events and promotions.
Examined merchandise to verify that it was correctly priced and displayed.
Bachelor of Science: Exercise Science, American Public University - Charles Town, WV
Bachelors of Science: Psychology, 2008 Baruch College - New York, NY
Next Level Sports Performance 2013-Present Baltimore, Maryland
Motivated and responsible who is extensively trained in
fitness, nutrition and health education.
Instructor committed to teaching the core principles of anatomy and the
mechanics of movement.
Focused on using strong educational foundation to promote safety and success.
fitness professional dedicated to pursuing goals, being a team player and
performing well under pressure.