Diligent Member Services Representative offering 25-year record in customer support and strong aptitude for working with little supervision in both on-site and remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Dedicated to both customer and employer loyalty and satisfaction.
Provided excellent customer service to members and guests; greeted and checked in residents and guests while advising of policies and procedures of the Community Center. Point person for all facility reservations, community memberships, and guest passes. Maintained lobby area and the organization and cleanliness of the front desk. Assisted management by performing a wide variety of administrative duties as needs arose. Served as liaison between residents and management staff.
Served as first point of contact for customers. Greeted customers and facilitated a smooth transition from Desk to Greeter/Teacher. Set up Drop in Classes and sign ups, answered phones and email. Reviewed New Customer Checklists with new enrollees. Responsible for inputting new family information, classes, events, seasons in system. Helped ensure class schedules were correct and teachers up to date. Managed additional class charges, reports, miscellaneous functions, etc. Monitored class enrollment numbers, customer feedback and scheduling needs and communicated with Program Director in order to maximize enrollment. Created and updated certificates to be submitted to Program Director for approval. Responsible for ensuring payment on all accounts and cash drawer balanced each day. Monitored account balances for accuracy, and made contact with each customer that had an overdue balance. Responsible for managing Floor and Parent Viewing area when there was no Floor Manager on duty. Ensured gym was always ready for customers, and coordinated with other desk staff when a customer was in the gym to ensure excellent customer service.
Responsible for opening and closing procedures of club, coming in before open and remaining after close to clean and prepare club for the next opening shift. Welcomed and checked in all members at fitness club, offering help and answering any questions regarding services the club offered. Respond to telephone inquiries from both current and potential members, listening attentively to caller needs to ensure a positive customer experience. Diligently maintained a clean and safe environment for members by performing frequent walk-throughs of the club and making sure products are stocked, equipment is correctly put away, and all trash is picked up. Responsible for keeping inventory and submitting requests for orders. Reported any equipment-related problems to Maintenance. Marketing duties included calling prospects to answer questions about what the club offered, as well as setting up appointments for club tours and meeting with an associate to discuss membership options. Also made follow up calls, going the extra mile to ensure all questions and concerns were addressed to customer satisfaction.
Provided medical billing for busy doctor's office by analyzing patient insurance coverage and generating claim forms in a timely manner to insurance companies for both office and hospital services. Specific job duties include but not limited to: Review patient bills for accuracy and completeness and obtain any missing information; knowledge of insurance guidelines; follow up on unpaid claims within standard billing cycle timeframe; check insurance payments for accuracy and compliance with contract discount; call insurance companies regarding discrepancy in payments if necessary; identify and bill secondary and tertiary insurances; review all accounts for insurance or patient follow up; answer all patient or insurance telephone inquiries pertaining to assigned accounts.
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