Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. Being a Member Order Specialist has driven me to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care.
Strong communication skills
staff training and development
Reliable and dependable
Member Order Specialist01/2012 to CurrentSam's ClubTarentum, PA
Placed special merchandize orders for customers. Increased number of orders per week from average 30 orders to average of 85 per week. Trained 8 co workers in the club pick up role. Maintained friendly and professional customer interactions. Cold-called prospective customers to build relationship. Cold-called prospective customers to build relationship for memberships. Greeted store customers promptly and responded to questions with knowledgeable service. Established new customer accounts. Informed management of special sales and service issues.
I was also a cashier and floor associate which duties included
Cleaned and straightened work area.
Issued receipts for purchases and gifts.Organized register supplies. Unboxed new merchandise. Rotated stock to maintain freshness. Operated cash register with proficiency.
Cosmetologist08/2002 to 05/2015O'Hair by ScarletTarentum, PADetermined customer needs. Maximized client satisfaction. Checked members and guests in promptly for their appointments. Suggested and sold salon services and retail products to customers. Set up workstation and treatment room with necessary products, equipment and supplies. Selected hair colors based on customer preference. Employed a variety of hair style techniques, including curling and straightening. Promptly fielded all incoming phone calls and scheduled appointments. Operated cash register to receive payments from customers. Verified end-of-day reports against credit and cash profits. Scheduled beauty consultations and hair styling appointments. Organized salon paperwork and office files. Executed all daily opening and closing procedures.
Education and Training
High School Diploma: Cosmetology2004Forbes Road CtcMonroeville, Pa, USCosmetology training Coursework in Marketing and Communications Coursework in Business and Management. Received the Student Teaching cosmetology Scholarship.
Gereneral2004Highlands SchoolNatrona Heights, PA, US
Medical Billing and Coding2018Pittsburgh Technical CollegeNorth Fayette, PA, USCoursework includes Microsoft Excel, Database Management. Ive completed medical terminology, Health care delivery, Career development, computer skills.