Highly enthusiastic customer service professional with 20 years client interface experience. Skilled and committed to addressing customer concerns with speed, accuracy and professionalism.Reliable and friendly who quickly learns and masters new concepts and skills.
Strong organizational skills
Active listening skills
Energetic work attitude
Adaptive team player
High customer service standards
10/2011 to Current
Member Order SpecialistSams Club － Fern Park, FLBalanced the needs of multiple customers simultaneously in a fast-paced retail environment. Listened to customers needs and preferences to provide accurate advice. Answers incoming telephone calls with professional and knowledgeable responses. Place special merchandise orders for customers. Demonstrates that customers come first by serving them with a sense of urgency. Maintains friendly and professional customer interactions.
03/2008 to 05/2010
Assistant ManagerThe Body Shop － Altamonte Springs, FLOffered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
03/2004 to 05/2006
AssistantAnthony's Salon － 32707, FLPromptly fielded all incoming phone calls and scheduled appointments.Conducted weekly salon inventory. Created repeat business by developing long-term relationships with regular customers. Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
12/1998 to 12/2003
Customer Service/ Department ManagerKmart － Winter Springs, FLAnswered customers' questions, addressed problems and complaints in person and via phone. Built and maintained effective relationships with peers and upper management. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.