An experienced food and beverage server in both casual and fine dining establishments. Significant exposure in retail, customer service and conflict resolution. Certified in all facets of food safety and handling procedures. Also responsible for training new employees with an emphasis on corporate and state requirements.
Reliable and punctual
Reliable team worker
Neat, clean and professional appearance
New employee trainer
05/2014 to Current
Member Engagement RepresentativeOld Colony YMCA － Easton, MAResponsible for opening and/or closing two YMCA complexes and preparing the facility for member access. Daily operations include screening all patrons that enter the buildings, enrolling new members, and resolving membership issues. In addition I conduct tours to prospective members that include a complete knowledge of the amenities, equipment, available classes, special events, and member benefits. Fully capable of handling multiple issues including telephone inquiries, vendors, customer complaints and a myriad of other issues to ensure complete member satisfaction.
10/2008 to Current
New Employee Trainer / Server"Not Your Average Joe's" － Randolph, MAInitially started as a server whereby I consistently provided professional service to customers while maintaining a focus on up-selling additional menu items, beverages and desserts to increase restaurant profits and enhance customer experience. Also took the necessary steps to meet customer needs and effectively resolve food or service issues. In October 2009 I completed the Certified Trainers Course. Subsequently I am responsible for training all new employees at my location to become professional food servers and maintain distinct company standards.
Education and Training
Associate of Science: Early Childhood EducationCollege of Marin － Kentfield , CA