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Meeting & Event Manager Resume Example

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MEETING & EVENT MANAGER
Professional Summary

I am a seasoned corporate meeting & event manager with over 13 years of experience in special events, meeting planning & corporate culture development.

In the meeting and event industry since 2006, I began working as an Account Executive for The RK Group. Since that time, I also worked for Paloma Blanca Mexican Cuisine as the Catering & Special Events Manager.

In 2009, I joined the Brand Communications team at Whataburger as the Meeting & Events Coordinator where I planned and executed all internal meetings & events and in January, 2015, I was promoted to Meeting & Events Manager.

Skills
  • Meeting reporting
  • Meeting attendance
  • Meeting schedules
  • Meeting facilitation
  • Meeting deadlines
  • Meeting Organization
  • Meeting preparation
  • Meeting oversight
  • Meeting coordination
  • Meeting arrangements
  • Meeting Management
  • Meeting leadership
  • Meeting minutes
  • Meeting participation
  • Meeting support
  • Meeting scheduling
  • Meeting logistics
  • Meeting services
  • Meeting oversight and participation
Education
Texas State University At San MarcosCity2004Bachelor of Arts: English
Texas State University At San MarcosCity2005Bachelor of Science: Applied Sociology
Certifications

Certified Meeting Professional (CMP)

January 2011 - Current

Work History
Benchmark Hospitality- Meeting & Event Manager
Roanoke , VA01/2015 - Current
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Managed administrative logistics of events planning, including contract negotiations, invoicing, budget managemnt, event booking and event execution.
  • Fostered relationships with local and national meeting & event suppliers to obtain best price, quality, and delivery of products.
  • Planned and executed executive-level board meetings and retreats.
  • Ensured smooth training execution by coordinating seminar functions, including site selection, scheduling, reservations, materials, event management and follow-up.
  • Supervised various onsite teams, including internal staff, caterers, audio-visual technicians and facility management teams.
  • Developed annul events calendar for internal employees in order to cultivate and encourage a strong company culture.
  • Responsible for planning, management and execution of over 20 meetings and events per year, including a biennial convention, hosting over 2,200 guests
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Maritz Inc.- Meeting & Event Coordinator
Sunnyvale , CA07/2009 - 12/2014
  • Developed team communications and information for [Type] meetings.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
  • Attended bridal industry events to promote services and build relationships with prospective vendors.
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Generated [Number] leads per special events, resulting in $[Number] new revenues.
  • Recommended workflow and budget improvements, resulting in [Number]% savings per event.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Supervised onsite team of [Number], including caterers, audio-visual technicians, and facility management team.
  • Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Generated [Number] leads per special events, resulting in $[Amount] new revenues.
  • Generated client retention by accurately organizing and executing [Type] trade shows and events.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Ensured smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
  • Transported [Product or Service] to customer locations [Timeframe].
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Increased customer satisfaction by resolving [Product or Service] issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored social media and online sources for industry trends.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
Paloma Blanca Mexican Cuisine- Catering & Special Events Manager
City , STATE12/2007 - 03/2009
  • Managed all in-house and off-site catered events and banquet staff.
  • Created and executed all Banquet Event Orders.
  • Built relationships with clients and guests to ensure future business.
  • Created marketing tools, weekly email offers and in-house specials.

  • Prepared dishes for catering events or during high-volume shifts.
  • Created catering menu based upon client specifications, event type, dietary needs and budget.
  • Ordered food items and supplies needed to fulfill catering jobs.
  • Arranged catering service serving up to [Number] by documenting items ordered and [Action].
  • Used varied meal preparation methods to create preselected food offerings for catering clients.
  • Observed federal and local kitchen safety regulations to prevent food borne illnesses.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Monitored dietary restrictions and served guests with special needs.
  • Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
  • Arranged linens and table settings according to seating plan and event theme.
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Cleaned and sanitized work stations to meet health department regulations.
  • Adhered to company quality constraints and industry best practices for guest satisfaction.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Served appetizers, entrees and refilled beverages for events up to [Number] guests.
  • Cleared dishes and glassware quickly following each course.
The RK Group- Catering Exhibits Manager
City , STATE07/2006 - 10/2007
  • Catering Exhibits Manager for all in-house conventions & conferences.
  • Independently generated over one million dollars in revenue in 2007.
  • Managed and maintained detailed client files.
  • Developed creative menus and coordinated event décor and entertainment.
Affiliations

Meeting Professionals International (MPI) Texas Hill Country Chapter - Member

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Resume Overview

School Attended

  • Texas State University At San Marcos

Job Titles Held:

  • Meeting & Event Manager
  • Meeting & Event Coordinator
  • Catering & Special Events Manager
  • Catering Exhibits Manager

Degrees

  • Bachelor of Arts : English
    Bachelor of Science : Applied Sociology

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