Meeting and Sourcing Manager, 07/2012 to 03/2015Maritz Travel Company Interpublic Group of Companies － New York, NY
Negotiated and executed contracts for 300-350 hotels a year for programs worldwide.
Average annual savings in excess of 23% Achieved average of 98% Customer Satisfaction scores between 2012 - 2015 Sourced appropriate meeting venues for Strategic Meeting Management client (Advertising/Marketing), for domestic and international locations via Starcite and Cvent web tool Negotiated contractual terms, conditions and concessions that increased clients' savings and maximized meeting spend.
Worked with client's legal team to incorporate into group sales agreement Provided thorough, comparative analysis of various destinations/properties to aid clients in making final venue selection with site selection and cost analysis reporting Guided clients in the mapping out of meeting space options, securing room block and pricing logistics from hotel/conference facilities.
Worked with client and hotel through logistical meeting/event planning portion of program (25++ programs per year).
Assisted with procurement and coordination of private functions in restaurant/venue space, group and VIP transportation, audio visual equipment, and décor as needed by client Mitigated technical and service issues, attrition and cancelation fees, with hotel and clients' as needed Build and maintain supplier relationships Handled payment and final bill reconciliation for client.
Recorded meeting spend via internal software for all programs, both working and actual budgets.
Oversaw billing back meeting spend to departments via Hyperion codes and purchase orders.
Handled payment for over 20 credit cards on a monthly basis.
Created standard operating procedures manual for IPG Strategic Meeting Management Program.
Simplified working processes for purchasing group hotels guest rooms and meetings space to include standards for attrition, cancelation, rebook/resale clause, etc.
and billing procedures for each account.
Created templates of working documents for hotels and IPG agencies to assist team with working efficiently on SMM program.
Group Sales Manager, 03/2010 to 08/2011InterContinental NY Times Square Hotel － New York, NY
Selected for New York facility from Boston property to actively prospect and qualify new business as part of pre-opening sales team Responsible for prospecting new and existing accounts.
Achieved 100% of preopening quota, achieved 107% YE 2010, and 157% Q1 of 2011 Initiated, implemented, and trained all hotel sales personnel on first-ever SOP of departmental booking guidelines, software programs and IHG Standards Executed and hosted 30+ internal events to introduce hotel to clients with budget to $10,000 per event Established client base ranging from corporate to association markets; average satisfaction score of 98% from July 2010 to present from top planners Developed and negotiated service contracts (guestroom rates, meeting room rental, function space and hotel services) with clients to arrive at mutually agreeable, cost-saving solutions while organizing all other vendor arrangements; Monitor and track budget, registration, and housing for all internal sales and marketing events.
Catering Sales Manager, 01/2009 to 03/2010InterContinental Boston － Boston, MA
Contributed to and supported hotel and catering department's achievement of guest service and financial goals by soliciting new and existing accounts; Developed and maintained knowledge of market trends, competition and clients; Worked with all departments to provide quality client service; Produced client cost estimates and assisted with best practices for program needs; Qualified all client needs via meeting and telephone; created Banquet Event Orders and ordered florals, ground transportation, décor and staffing as needed by clients.
Onsite liaison between hotel and client; executed and coordinated all needs of client as needed.
Devised meeting packages to facilitate choices for clients: Intimate Meetings Package at IC Boston for off peak season Corporate Road Show Package for repeat clients - booked and serviced 10-15 road show events a month Intimate Wedding Package for weddings under 100 guests resulting in booking 4 events Planned menus for small groups (under 50) attracting events into hotel during off season Achieved 110% of catering sales quota for YE 2009.
Conference Services Manager, 05/2007 to 01/2009InterContinental Boston － Boston, MA
Provided exceptional coordination and servicing of convention and group business.
Organized conferences, training, seminars, meetings and social events from the time of assignment through meeting completion.
Ensured that all activities are performed to planned specifications and hotel standards, achieving an outstanding level of guest satisfaction and delivering consistent repeat business.
Confirmed in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and banquet event orders.
Assisted in building strong relations with other hotel departments, employees, and outside agencies and vendors.
Conference Services Manager, 05/2004 to 05/2007Hyatt Regency Boston － Boston, MA
Executed each conference, meeting, and social function as assigned by Director of Catering Provided clients with a comprehensive knowledge of hotel including: meeting space, hotel facilities, services, hours of operation, costs and limitations Negotiated banquets and restaurant food and beverage pricing, up-sell function space, and hotel services within approved departmental booking guidelines Responsible for executing all of the client's needs on day of event by being point of contact for client Nominated twice for Employee of the Quarter in 2005 and 2006.
Conference Services Coordinator, 08/2002 to 05/2004Omni Parker House Hotel － Boston, MA
Supported catering team managers with planning needs: billing, creating banquet event orders, resumes for group arrival, menu proposals, cost estimates, coordinating outside vendors, on-site assistance Coordinated all details of tour, FAM trips, wedding, and corporate rooms only groups Collaborated with hotel departments to facilitate services agreed upon by the sales office and prospective clients Resolved requests and complaints to the satisfaction of hotel group clientele Accountable for daily change sheets, reader boards and distribution of banquet event orders and group resumes, VIP amenity coordination, and completing guest room reservation requests Monitored and handled inquiry calls and provided client with proposals, contracts, cost estimates in accordance with departmental policies and procedures.
Bachelor of Science:International Hotel and Tourism Management Global Perspectives,01/2003Johnson and Wales University － Providence, RIInternational Hotel and Tourism Management Global Perspectives