Meeting and Event Manager with extensive hospitality industry training and experience. Proven ability to plan and synchronize the essential details of multiple meetings to meet and exceed the goals of the clientele at a five star luxury hotel. Qualifications
Strong interpersonal skills, dependable, able to build working relationships with all levels, work well with a team
Identify, analyze and resolve problems using sound judgment; strong decision making skills through team involvement; resolve wide range of issues in an innovative and practical way; able to adapt to environmental changes and operational factors.
Excellent manager of multiple projects and priorities, deadline oriented, specialize in team management and project budgeting
Highly organized, impeccable planning skills, able to determine complexity of tasks, contingency plans and goals. Energetic, enthusiastic, self-starter, detail-oriented
Effective written and verbal communicator to all levels; leader to direct reports
MS Word, Excel, Power Point, Outlook software application experience
Experienced Event Planner with proven success in planning and executing memorable events. Adept in managing multiple projects while maintaining Five Star client satisfaction from start to finish. Quick to build rapport with clients and accomplished in bringing vision into reality.
Skills
Team leadership and supervision
Contract negotiations and administration
Time management
Customer service-driven
Project management
Events requirements gathering
Catering coordination
Managing events start to finish
Operations oversight
Food service knowledge
Education and Training
City College of San Francisco, Expected in – –Associate of Science Degree:Hotel and Restaurant Operations - GPA:
Certifications
Learning Environment Specialist/Hyatt Meeting Masters
Certified Meeting Planner
Harvard Leadership Training Course
Professional Sales Negotiation, Professional Selling Skills
Experience
St. Regis San Francisco - Meeting and Event Manager City, STATE, 04/2012 - 12/2020
Coordinated all details and activities for VIP and professional athletic team visits, and high net-worth profile events.
Maintained close communication with clients to mitigate service issues.
Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment.
Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
Hyatt Regency San Francisco - Senior Catering and Convention Services Manager City, STATE, 10/2002 - 06/2011
Listened actively and responded quickly to client needs to handle any associated challenges.
Exercised understanding of hotel offerings to plan, masterfully sell and detail all aspects of event orchestration for optimal guest experience.
Managed all aspects of convention event details and related activities.
Facilitated smooth and successful communication between client, hotel departments and external resources to meet expectations for exceptional guest experiences.
Maintained close communication with clients to mitigate service issues.
Grew revenues $[Amount] in [Year] by closing on leads generated from special events.
Hyatt Regency Sacramento - Senior Catering and Convention Services Manager City, STATE, 05/1995 - 10/2002
Organize and supervise all aspects for 60-70 groups per year including high profile clientele, executive and advisory boards, user groups, incentive, association and social events.
Ensure all housing requirements and arrangements are completed and executed prior and during guests visit.
Synchronize logistics of trade shows, audio visual services and all supporting vendors and services.
Collaborate with client to design menus and create inspired environments to exceed event expectations while maintaining budget guidelines.
Contract oversight to ensure accuracy of revenue, meeting space, and the proper management of guest room block and allowances to maximize group potential.
Communicate needs and requirements to all operational levels to successfully achieve goals and exceed service levels.
Anticipate needs, identify challenges and provide creative solutions to meet the goals and objectives for each event.
Develop professional relationships and exercise highest level of customer service.
Compile monthly and annual reports to ensure proper staffing.
Achieve 100% of personal financial goals.
Create procedures and maintain department training manual ensuring clear understanding of job responsibilities.
Implement and train on operating systems.
Expert in hotel management systems: Opera, Envision, Daylight, PMS and Passkey on-line reservations.
Activities and Honors
Additional Information
Awards Hyatt Regency San Francisco
Manager of the Month
Catering Team of the Year
Hyatt Regency Sacramento
Hyatt Masters Outstanding Performance and Production
Manager of the Quarter
Catering Team of the Year
Outstanding Achievement Awards
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