Motivated, personable professional with a 10-year track record of excellence in customer service and sales. Talent for quickly mastering technology- familiar with utilizing a variety of programs and CRM's to facilitate client relations and sales. Diplomatic and tactful with both employees and clients, utilizing sales psychology to handle sensitive escalated issues and transform them into positive sales experiences. History of outstanding salesmanship and consistent industry leading numbers.
Flexible and versatile- able to adapt to different issues and handle them appropriately. Poised and competent with demonstrated ability to easily transcend cultural differences. Excels in deadline-driven, goal oriented environments.
Complex problem solver
Excellent communication skills
In depth knowledge of sales psychology and its application in insurance.
Qualified for every quarterly sales bonus since hire by exceeding sales targets both division and companywide.
Achieved and maintained #1 all-around Medicare sales agent position by ranking #2 in overall medical sales, #1 in call conversion, (24.5%) and #1 in ancillary sales.
Exhibited outstanding lead conservation and customer retention by ranking #1 in client follow up percentage (85%)
As an independent agent achieved Top 50 producer status within 3 months nationwide through actions such as writing 10500 AP in one week, and 40,000AP in a month.
As a Lead Representative, maintained #1 agent status in overall sales conversion consistently, excelling in turning negative customer experiences into positive sales opportunities. Achieved a 90% client retention rate and 40% average sales conversion, a then historical high for a non-sales department.
08/2016 to Current
Medicare Sales RepresentativeEhealth － Gold River, CA
Assist Medicare recipients by providing them solutions to their medical, dental, vision, pharmaceutical, and general healthcare needs.
Interview prospective clients to learn about their needs, discuss any existing coverage, then present and clearly explain insurance policy options based on those stated needs.
Build and maintain a book of business through effective use of inbound and outbound leads, and consistent client follow up.
Manage multiple CRM's and research tools simultaneously through effective organization and multitasking.
Achieve high levels of enrollments through extensive product knowledge, thorough compliance procedures and skillful sales strategy.
06/2013 to 08/2016
Insurance AgentFamily First Life － Sacramento, CA
Assisted clients of all demographics by selling and maintaining life insurance products for retirement, mortgage protection and final expense services.
Called, qualified and booked appointments using dedicated mortgage protection mailer leads.
Maintained excellent persistence and placement metrics by utilizing extensive carrier and product knowledge.
Built and maintained a loyal client base of return customers. using positive reviews to establish a client referral network.
01/2007 to 10/2010
Lead RepresentativeComcast Cable Inc. － Sacramento, CA
Assisted escalated customers with difficult billing or technical issues not able to be handled by a service representative.
Assisted service representatives with questions or concern regarding customer service or technical issues.
Up-sold cable products and services to applicable customers while assisting with said billing or tech issues.
Communicated with dispatch to schedule technician visits and set future installation appointments.
Handled occasional basic IT issues on company equipment and computers.
03/2004 to 01/2007
SupervisorGamestop Inc. － Sacramento, CA
Built a clientele of satisfied return customers.
Organized and tracked store inventory.
Received and organized multiple shipments from carriers daily.
Opened and closed retail store, counted out registers nightly.
Maintained outstanding sales metrics .
American River College － Sacramento, CA, USA3.5 GPA