Claims Customer Service Rep with over 20 years of successful experience in Data Entry, Claims, and Sales Skills. Recognized consistently for performance excellence and contributions to success of Companies in Multiple industries. Strengths in Customer Retention and Multi tasking , Fast learner, Team Player and Highly Motivated Individual.
Taking Inbound calls from Electric Vehicle Owners and providing assistance releasing locked stations so Customers can charge their vehicles.
Assisting customers with finding stations and giving driving directions.
Explaining various sales incentive programs being offered by Toyota, Nissan, BMW etc. and educating customers on how to apply for these programs.
Educating customers on how to sign up for Charge Point via the Website or Mobile App and how to use the App.
Assisting customers on how to set up their Home Charging Stations and how to link them to the Charge Point Website.
Explaining Pricing Policies at individual stations throughout the USA and Canada as stations are individually owned and pricing varies for the over 40,000 stations involved.
Processing Refunds and explaining Refund Policy
I love Seafood, Steak and Comfort Foods. So I like to slow cook a Corned Beef Brisket, Grill a Steak, Scallops , Crab legs etc. I also love reading Murder Mysteries and Scifi books but open to reading anything with a good plot that is a page turner
Health insurance industry knowledge
Medical terms and procedure knowledge
Thorough claims reviews
Knowledgeable in MS Word, MS Excel, Power Point, Outlook, MS Teams, Avaya Phone System
Data security procedures
Insurance claims processing
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