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Medical Program Manager Resume Example

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MEDICAL PROGRAM MANAGER
Summary

Resourceful Health Program Manager with over 10 years of clinical and supervisory experience delivering independent consultations. Results-focused leader with expertise providing short-term and long- term behavior counseling to active soldiers and families needed in the Healthcare industry.

Versatile project and team leader pursuing new professional challenges with room for advancement with proactive hands-on profit and goal servicing skills and morale-build techniques Marketing and Outreach services to maximize employee and client engagement performance.

Skills
  • Articulate and well-spoken
  • Executive presentation development
  • Human resource laws knowledge
  • 340B ACE Certification
  • Daily living skill development
  • Social skill development
  • Applied Behavioral Analysis
  • Therapy team planning
  • Medication administration
  • Group behavioral intervention programs
  • Evidence-based interventions
  • Behavioral Support Plans
  • Observation
  • Autism Spectrum Disorder
  • Clinical Documentation
  • Psychiatric and Mental Health Care
  • Nurse Education and Mentorship
  • Community resources specialist
  • Family therapy background
  • Extensive DSM-IV knowledge
  • Addictions specialist
  • Mood disorders specialist
  • Practiced in family assessments
  • Therapeutic expertise
  • Suicide precautions expertise
  • Successful private practice experience
  • Recordkeeping
  • Public speaking
  • Donor Relations
  • Community service
  • Project oversight
  • Spanish and Sign language expertise
  • Treatment plans knowledge
  • Patient advising
  • Emotional awareness
  • Patient assessment
  • Progress evaluations understanding
  • Regulatory requirements
  • Employee retention strategies
  • Acute and rehabilitative care
  • Medical transport billing
  • Audit procedures
  • Medical billing and collections
Experience
Medical Program Manager04/2017 to CurrentCompany NameCity, State
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Set up meetings and appointments, including gathering Health materials, booking conference rooms and providing information to involved parties and outreach organizations.
  • Gathered Clients information, scanned records and maintained counseling and testing with confidentiality of all electronic data.
  • Liaised between counselors and clients regarding treatments accounts and new business.
  • Attended conferences in person and via e-conference format to represent organization and executives.
  • Compared information and coordinated with other Executive Assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Upheld protocol flawlessly in both normal work procedures and at special events.
  • Educated HIV patients on methods to use to avoid spreading disease to other individuals.
  • Assisted with insurance pre-authorization to obtain medication for patients.
  • Scheduled appointments and office visits, prepared client files and documented case notes.
  • Evaluated program effectiveness through quality assurance activities.
  • Delivered education on reducing spread of HIV and sexually transmitted infections in schools and community centers.
  • Delivered direct crisis intervention and de-escalation services while remaining calm.
  • Participated in health fairs and community events to explain organization's services and mission.
  • Documented and maintained client records with strict attention to confidentiality.
  • Visited patients in homes and clinics to conduct testing and deliver medication.
  • Counseled clients infected with HIV on available community resources.
  • Researched topics to better understand the material prior to crafting educational presentations.
  • Delivered speeches to groups of people in various venues addressing Mental health, HIV, Behavior coach, Autism,Therapeutic management,
  • Authored press releases and communications materials to share vital information and promote intended message.
  • Managed social media accounts by composing content, engaging with followers in comments, monitoring activities and researching trends.
  • Wrote press releases or other media communications to promote clients.
  • Medical Case Manager, BART becoming a responsible teen instructions), HIV tester.
  • Partnered with attending physicians, nurses, techs and nursing assistants to create and coordinate plans of care, including imaging, labs, surgery, intensive care and medications.
  • Optimized case and clinical management and recommended plans to improve safety and health programs.
  • Trained and qualified staff per board requirements as well as national, state and local regulations.
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
  • Communicated with patients with compassion while keeping medical information private.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Initiated training and education programs for supporting healthcare staff.
  • 340B ACE Certified-billing, pricing knowledge.
Senior Behavioral Health Therapist 06/2013 to 04/2017Company NameCity, State
  • Assessed patient needs and recommended appropriate courses of treatment.
  • Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
  • Participated in assessments and visits with patients of all ages in various types of settings.
  • Provided extensive residential staff training in such areas as symptoms management and effective intervention strategies.
  • Worked closely with bilingual patients by creating behavioral plans in Spanish.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Tracked all incoming patient information, intervention plans and patient responses to treatment.
  • Managed caseload of multiple sessions weekly using various types of therapies and approaches.
  • Utilized theoretical approaches to treatment such as Cognitive Behavioral Therapy, Play Therapy, and Narrative Therapy
  • Utilized meditation, guided imagery and reiki with patients and families.
  • Led group therapy for K-8 students along with Germantown HS with focus on self-advocacy and empowerment.
  • Revised treatment plans in consultation with clinical psychiatrist based on patient progress.
  • Documented staff information, including service plans, treatment reports and progress notes.
  • Responded to emergency situations and provided crisis support.
  • Participated in all MDFT certification, re-certification trainings and related activities to maintain fidelity to models
  • Evaluated progress against goals for all patients.
  • Held workshops using holistic approaches such as feng shui, reiki and mindfulness.
  • Provided mental health support for female patients in fast-paced practice.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Autism Behavior Interventionist09/2010 to 06/2013Company NameCity, State
  • Used aromatherapy as natural way to help patients cope with stress, chronic pain, nausea and depression.
  • Administered medication to at-risk patients to assist individualized treatment plans.
  • Gathered information from families and social services agencies to inform development of treatment plans.
  • Developed comprehensive treatment plans for patients diagnosed with various conditions.
  • Advanced organizational objectives by using student feedback to develop and implement Mentoring program.
  • Interacted with clinical staff and external resources such as school or community personnel.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Administered direct client care using intensive teaching and natural environment training to follow and apply prescribed behavioral skill acquisition.
  • Organized social activities to help patients apply new skills in public settings.
  • Collaborated with cross-functional treatment team to develop and facilitate skill acquisition and behavior reduction assessments to establish care plan.
  • Maintained objective session notes and accurate records to organize, model and review behavior as well as progress information.
  • Incorporated Applied Behavior Analysis therapy interventions and techniques to support individuals with autism spectrum disorders.
  • Implemented behavior intervention plans to motivate and help clients reach highest potential.
  • Visited client home, school or social setting to run discrete trials or shape verbal behavior while recording real-time data using technology platform.
  • Collected, recorded and summarized data on client behavior and assisted family with applying treatment and behavior reduction protocols.
  • Encouraged clients to express feelings and discuss life events in order to help each person develop personal and relational insights.
  • Adhered strictly to federal, state and local guidelines in relation to Therapeutic behavior standards.
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Provided wide variety of individual, group and familial counseling intervention strategies using collected and engaged methodologies to assist patients.
  • Coordinated with School counselors and health care officials to interest students in mental health field, resulting in valuable student participation.
  • Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.
Education and Training
Bachelor of Arts: Cognitive Psychology And Psycholinguistics03/2010Cheyney University Of PennsylvaniaCity, State
Master of Arts: Behavioral Aspects of Health06/2013Eastern University City
PHD: Doctorate Ed. Global Leadership Behavioral HealthGrand Canyon UniversityCity, State
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Resume Overview

School Attended

  • Cheyney University Of Pennsylvania
  • Eastern University
  • Grand Canyon University

Job Titles Held:

  • Medical Program Manager
  • Senior Behavioral Health Therapist
  • Autism Behavior Interventionist

Degrees

  • Bachelor of Arts : Cognitive Psychology And Psycholinguistics 03/2010
    Master of Arts : Behavioral Aspects of Health 06/2013
    PHD : Doctorate Ed. Global Leadership Behavioral Health

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