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Medical Practice Manager Resume Example

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MEDICAL PRACTICE MANAGER
Professional Summary

Energetic business professional offering wealth of experience in marketing, communications, business growth and development, and personnel management. Successful in forging partnerships and relationships with numerous physician practices, IT companies, hospital personnel, advertising entities, healthcare equipment providers, utility/maintenance technicians, attorneys, accountants, bankers, and employers.

Skills
  • Business and staff management
  • Workflow planning/resource allocation
  • Marketing & relationship buidling
  • Excellent oral and written communication
  • Strategic consulting and planning
  • Negotiation skills/Conflict resolution
Work History
October 2014-CurrentMedical Practice Manager | Bridgeway Diagnostics, LLC | Auburn, AL
  • Reports directly to CEO of a diagnostic radiology practice. Key member of original leadership team of start up company growing to become multi-million dollar company.
  • Responsible for leading 36 professional, technical, and administrative personnel in 3 physical office locations, servicing multiple states in the southeast. Recruits, hires and develops new employees, providing professional development opportunities.
  • Oversees fiscal operations, including accounting, budgeting, authorizing expenditures, and financial reporting. Recently supported company's transition to QuickBooks for accounting activities.
  • Ensures practice is in compliance with OSHA, HIPAA, and all other federal and state regulations.
  • Creates and implements organizational policies and procedures. Continually assesses the need for modifications and improvements for effective business operations.
  • Regularly consults with healthcare legal and medical professionals on business decisions.
  • Oversees relationships with multiple IT contractors to ensure smooth operations of electronic record management systems, PACS, and internal office communications systems. Also works to establish revisions to current workflows so as to improve daily operations.
  • Negotiates with insurance companies to establish fair reimbursement fee schedules.
October 2014-CurrentMarketing Director | Bridgeway Diagnostics, LLC | Phenix City, AL
  • Implemented marketing strategies and activities which resulted in company growth from 1 referring physician to more than 1,400 in five years.
  • Created, initiated and maintains all marketing endeavors, encompassing print, digital, television, radio, and personal outreach. This includes developing relationships with numerous physicians, practitioners, practice owners, and office staff in multiple service areas.
  • Participates in numerous community outreach activities including Chamber of Commerce events, corporate and municipal health fairs, and fundraising/charitable events.
  • Coordinates with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
  • Primary contact for outside customers utilizing our radiology reading services. Troubleshoots issues that arise with connectivity and other IT issues.
  • Analyzes market trends and competitive landscape to understand opportunities and value of our services to further promote business. Continually advises office and technical staff of their powerful impact on our business.
September 2005-May 2010Lead Preschool Teacher | Duke Memorial Weekday School | Durham, NC
  • Educated students in foundational concepts. Fostered reasoning and problem solving through active exploration games and activities. Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Gave one-on-one attention to children while maintaining overall focus on entire group, an important skill in any position.
January 1997-December 1998National Accounts Manager - Exceptions | Aetna | Middletown, CT
  • Worked directly with personnel from Sales and Service departments of National Accounts (supporting employers with greater than 5,000 employees). Analyzed requests for exceptions to employee health benefit policies and standards. Evaluated legal, political, administrative, and financial implications. Provided final determinations for requests, using sound judgement and fiscal accountability. Consulted with myriad personnel throughout company.
  • Managed 4 team members in Exceptions Department. Provided guidance and proper training to ensure consistency, thorough approach, andmaximum efficiency in handling requests from hundreds of personnel.
  • Drove business success by maintaining and applying current knowledge of market trends, administrative capabilities, legal climate, financial implications, and corporate goals.
June 1989-January 1997National Accounts Sales Consultant | Aetna | Middletown, CT
  • Provided direct support for National Accounts sales personnel (bidding for the employee health and life insurance benefits business for employers with greater than 5,000 employees), resulting in the acquisition of multiple multi-million dollar new contracts.
  • Developed all responses to Requests for Proposals, encompassing all aspects of our business, including financial, legal, and administrative considerations.
  • Collaborated with internal teams and personnel to collect the data necessary to provide accurate, reliable and timely responses. Developed an expansive network of resources within the company.
  • Developed training tools for employees new to the department. Provided training and coached high-achieving sales and account management employees.
  • Maintained up-to-date knowledge of competitor products and pricing in markets served
  • Exceeded sales quotas and increased profitability through effective sales strategy, providing excellent customer service, creating innovative customer solutions.
  • Resolved issues with high-profile customers to maintain relationships and increase return customer base.
Education
June 1989Bachelor of Arts: FrenchDartmouth College, Hanover, NH
May 1994MBA: Management ScienceRensselaer Polytechnic Institute, Troy, NY
Volunteer Work

Volunteered as Team Manager for multiple youth travel soccer teams from 2002 - 2018. Developed and managed game and tournament schedules. Established budget, collected dues, and paid coaches. Acted as primary communication resource for team and managed team website. Led and participated in numerous fund raising efforts. Managed travel arrangements.

Booster Club President for Auburn High School Mens Soccer 2013-2015. Primary liaison to Auburn High School Athletic Department, coaches, and team families. Established team budget and collected team fees. Managed fundraising/advertising efforts. Managed concession inventory and sales. Established volunteer schedules for ticket and concession sales. Handled travel arrangements for away games and tournaments, including hotels and food. Headed committee for Soccer for a Cure (a fundraiser with Auburn and Opelika High School soccer teams to raise money for Breast Cancer patients in Lee County). Assisted in organizing team banquets.

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Resume Overview

Companies Worked For:

  • Bridgeway Diagnostics, LLC
  • Duke Memorial Weekday School
  • Aetna

School Attended

  • Dartmouth College
  • Rensselaer Polytechnic Institute

Job Titles Held:

  • Medical Practice Manager
  • Marketing Director
  • Lead Preschool Teacher
  • National Accounts Manager - Exceptions
  • National Accounts Sales Consultant

Degrees

  • Bachelor of Arts : French
    MBA : Management Science

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