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medical practice manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

A highly skilled, talented and knowledgeable medical practice manager with diverse experience in contriving, organizing, guiding and monitoring services of medical office. Seeking a challenging position as a office manger to utilize my skills and proficiency organization. Professional strengths: Possess 18 years of professional experience in Medical office Management In-depth knowledge of medical terminologies, medical laws and ethics Possess excellent verbal and written communication skills Good organizational and management skills Knowledge of basic operating systems like Microsoft word, Excel, and the internet Ability to assess and implement new medical projects Familiar with the practice of marketing, appointment reminder service and direct mailings Positive, flexible and ability to handle patients with care and concern Goal oriented and ability to accomplish tasks within limited time In-depth knowledge of administrative tasks and procedures Payroll and XXX k Accounts Payable and receivables Billing and coding Experienced Practice Manager successful at handling payroll administration and patient relations for 20 physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.

Skills
  • Employee Supervision
  • Time Management
  • Verbal and Written Communication
  • Financial Reporting Coordination
  • Employee Recruitment and Hiring
  • Employee Performance Evaluations
  • Employee Training Program
  • Decision Making
  • Employee Work Scheduling
  • Problem Resolution
  • Medicare Compliance
  • Patient Care Assessment
  • Medical Programs Implementation
  • Administrative Staff Supervision
  • Performance Monitoring
  • Patient Advocacy
  • Health Information Systems
Work History
Medical Practice Manager, 12/2006 to Current
Community Health Centers Of Greater DaytonHuber Heights, OH,
  • Handled medical administrative tasks like purchasing, scheduling, payroll, licensure and HIPAA compliance.
  • Collaborates with medical practitioners to ensure proper maintenance of up-to-date medical certifications.
  • Worked with Medical Director and Departmental Heads to evaluate systems and processes to ensure effective medical service.
  • Responsible for hiring, training and conducting counseling and coaching.
  • Evaluate performance of administrative staff.
  • Handled responsibility of generating innovative plans and implementing
  • Worked with medical officer for solving critical issues.
  • Payroll.
  • Accounts Payable and receivable.
  • Oversaw accounting, budgeting, and financial reporting.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Consulted with healthcare professionals on business decisions.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Created and implemented organizational policies and procedures.
  • Supervised team of 15 office personnel.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Addressed and remedied all patient or team member issues.
  • Handled job duties for staff members which were unavailable or out of office.
  • Assisted with regulatory issues such as compliance.
Medical Office Manager, 10/2013 to 08/2017
Healthcare Network Of Southwest FloridaImmokalee, FL,
  • Handled medical administrative tasks like purchasing, scheduling, payroll, licensure and HIPAA compliance.
  • Collaborates with medical practitioners to ensure proper maintenance of up-to-date medical certifications.
  • Worked with Medical Director and Departmental Heads to evaluate systems and processes to ensure effective medical service.
  • Responsible for hiring, training and conducting counseling and coaching.
  • Evaluates performance of administrative staff.
  • Handled responsibility of generating innovative plans and implementing
  • Worked with medical officer for solving critical issues.
  • Payroll.
  • Accounts Payable and receivable.
  • EMR Training.
  • Consulted with healthcare professionals on business decisions.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Developed policies and procedures for effective practice management.
  • Built relationships with physicians to create steady referral pipeline.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Addressed and remedied all patient or team member issues.
  • Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
  • Created and implemented organizational policies and procedures.
  • Assisted with regulatory issues such as compliance.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Developed close working relationships with front office and back office staff.
  • Managed 15 employees with various personalities and from different cultures for large 9-physician practice
Medical Office Manager, Assistant office manager, Secretary, Receptionist, 12/2000 to 12/2006
PRIMECity, STATE,
  • Handled tasks of checking up-to date records of patient's and correcting it as per the treatments, medications, side effects and symptoms.
  • Assisted doctors in scheduling appointments and diagnoses of patients.
  • Handle responsibility of keeping track of expensive equipment and devices.
  • Provided educational material to patients, and prepared inventory bill and accounts statement.
  • Responsible for maintaining good relationship with different healthcare centers.
  • Provided assistance to doctors in activities like surgical operation procedures, taking proper care of patients and in conducting various therapies.
  • Handled the tasks of checking and maintaining proper medical records.
  • Responsible for implementing objectives, policies and processes of medical health care.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Oversaw accounting, budgeting, and financial reporting.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Coordinated board and committee meetings, schedules, information preparation and distribution.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted with regulatory issues such as compliance.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Resolved customer problems and complaints.
  • Authored clear and professional business documents.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Answered multi-line phone system and greeted callers enthusiastically.
Education
AS: Childhood, Expected in 05/1993 to Fisher Jr. College - Boston, MA,
GPA:
Certified Travel Agent: Travel And Tourism , Expected in 06/1995 to The Swayer School - Pawtucket, RI,
GPA:

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Resume Overview

School Attended

  • Fisher Jr. College
  • The Swayer School

Job Titles Held:

  • Medical Practice Manager
  • Medical Office Manager
  • Medical Office Manager, Assistant office manager, Secretary, Receptionist

Degrees

  • AS
  • Certified Travel Agent

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