Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
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Professional Summary
Experienced Medical Practice Office Manger with a deep knowledge base in Family Practice, Dermatolgy and Plastic Surgery. I am a motivated, self directed team player with exceptional patient interaction skills, strong problem solving skills, the ability to motivate a team and to manage the daily operations of a medical practice.

  • Independent judgment and decision making
  • Leadership
  • Organized
  • Problem Solver
  • Self Starter
  • Detail Oriented


Work History
08/1989 to Current Medical Practice Manager Treasure Valley Gastroenterology | American Fork, UT,

Practice Manager for Family Practice, Dermatology and Internal Medicine Clinics with  a location in Hollywood and West Los Angeles. Staffed with four physicians and 15 employees. I enjoy leading a team, problem solving and approaching challenges head on. My responsibilities include personnel management and operational oversight that includes contracts and credentialing,  HR functions, Physician scheduling, all coding and AR functions. Website and social media marketing, Industrial Medicine client meetings. monthly billing report review. Responsible for all insurances for the group. Supervising internal systems for handling cash, checks and bank deposits. Investigating and resolving employee, physician and patient complaints.

  • Recruited, hired, trained and coached new employees 
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Interpreted and communicated new or revised policies to staff.
  • Oversaw private and workers compensation billing, payroll and AR and verified that proper procedures were followed.
  • Continually maintained and improved the company's reputation and positive image in the markets served.
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Supervised and managed the daily activities of a clinical team consisting of four physicians, nurses and support staff.
  • Assigned employee areas, scheduled staff breaks and authorized overtime.
05/1986 to 07/1989 Office Manager Brainstorm Inc | American Fork, UT, Responsible For all aspects of office management for this multi-specialty practice with a heavy emphasis on Dermatology, Family Practice and Plastic Surgery. Personnel responsibilities included recruitment, training and scheduling. Personnel Management included developing and organizing the business office, front office and back office including inventory and purchasing. Established front office systems including setting up appointment/scheduling system and insurance verification system. Experienced in tracking reimbursement rates, PPO contracting and third party liaison for medical group. Oversee all aspects of group practice management to include billing, accounts receivable and payables, malpractice coverage, group insurance and benefit packaging.
1984 to 04/1985 Office Manager Brainstorm Inc | Longview, TX,

Responsibilities included supervising personnel in all phases regarding this plastic surgery practice. Training of personnel for appropriate appointment scheduling, set up call back and confirmation system. Established insurance verification protocol. Responsibilities in accounts recievable and payable including all aspects of insurance billing, collections, financial counseling and pre-authorizations. Employee benefit packaging, malpractice insurance and budget reconciliations.

Responsible for new patient consultations and pre-operative consultations. Skilled at discussion of procedures, after care, and pricing for cosmetic procedures

04/1981 to 1984 Front Office Supervisor Us Oncology, Inc. | City, State, Acted as a liaison between patient and surgeon in this multi-physician cosmetic surgery facility. Maintained appointment scheduling for surgeries and consultations including confirmation and dissemination of information regarding travel and accommodations, medications and payment procedures. Supervised the activity of front office staff in BMG satellite offices (San Francisco, Newport Beach and La Jolla) and staff in the Beverly Hills office related to patient contract and record maintenance.

+ Mastering Heath Care Collections, Educational Seminars, Co. Inc

+ Improve Third Party Reimbursement and Coding, Cocomikes Assoc, Inc.

+ How to get paid faster and better, Professional Data System

+ Collections in the Medical Office, Capital Recovery Services

+ Physician CPT/ICD-9 and 10, Beverly Hills Medical Center

+ California Hiring and Terminating, California Chamber of Commerce

+ Wrongful Discharge and Employment Practices

+ HIPPA Training for Physician Practices, Healthcare Compliance Solutions

+ Workplace Violence Prevention, Personnel Concepts

+ Employer Law, Culver City Chamber of Commerce


References Avail Upon Request

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