Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Objective: Position as an _________________in San Antonio, Texas

Results-oriented leader with 20 years of experience of applying a unique mix of strategic analysis, operational management, clinical management, facility management and personnel development. Able to analyze data and detect emerging trends and identify and evaluate alternate courses of action. Skilled at balancing operational, financial, personnel, and regulatory constraints when managing projects and personnel. Capable of spearheading tactical planning and leading teams through diverse operational requirements. Capable of training and mentoring subordinate personnel to improve productivity and technical understanding while maximizing team performance.

  • Multi-unit operations management
  • Complex problem resolution
  • Clinical Management
  • Systems implementation
  • Lean Six Sigma-Yellow Belt
  • Adept in all Microsoft Office Applications
  • Resiliency Trainer Certified
  • Possess a Secret Security Clearance
01/2019 to Current
Medical Platoon Sergeant/Department Manager Cds Logistics Flemington, NJ,
  • Managed day-to-day operations, including supervision and assignment delegation for 22 member team to provide health service support to an organization of 600 personnel.
  • Trains all new medical personnel on the organizations policies and procedures to include all military and federal laws and regulations that pertain to medical treatment and office procedures.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives, leading
  • Advised and assisted executive level leadership on planning for present and future medical threats in the Area of Operations, leading to a 75% decline in employee sick leave use.
  • Reduced costly waste of unused medical supplies by devising a medical supplies ordering, tracking and storing system, which resulted in saving the organization $500,000 annually.
11/2015 to 01/2019
Operations Manager US Army City, STATE,
  • Led a cross-functional team to develop and implement the Organizations Continuity of Operations Plan (COOP), ensuring validation and execution of all essential personnel processes, procedures, functions and results in the event of an emergency.
  • Analyzed, created and published 600 organizational tasking’s and created an efficient tracking system, which resulted in all subordinate departments submitting all reports and completing all assignments accurately and ahead of schedule.
  • Coordinated the training requirements for 650 employees across 14 departments, resulting in 100% compliance with the CEO's intent for the organization.
  • Collaborated with four department leads to design, plan and execute a multi-organization training event, resulting in being awarded the Meritorious Service Medal.
08/2013 to 11/2015
Personnel Supervisor US Army City, STATE,
  • Managed a department of 150 soldiers in training and six supervisors; ultimately directly managed the daily activities of all personnel
  • Maintained accountability for facilities, equipment, and supplies valued in excess of $10 million without violation or loss; reduced costs by more than $600,000 through strategic management of budgets, initiatives, and operating costs while serving as the organizations facilities and equipment manager.
  • Improved counseling and performance optimization techniques to improve trainee graduation rates, satisfaction and productivity, resulted in a 20% increase in Soldiers meeting graduation requirement's.
  • Conducted independent risk assessments to ensure all training and operations were conducted safely and in accordance with all Army and OSHA laws and regulations, resulting in zero injuries over two years.
10/2010 to 08/2013
Clinical Manager And Medical Readiness Specialist US Army-Heidelberg Army Hospital City, STATE,
  • Managed daily operations of a 6 physician practice, overseeing 45 staff members across all departments; maintained the accountability and maintenance of equipment and supplies valued at over $15 million.
  • Analyzed and interpreted department level data in support of short, mid, and long range goals associated with the allocation of fiscal, personnel, equipment and space resources.
  • Collaborated with all clinic personnel to develop policies and procedures to increase patient satisfaction by 30% within two months.
  • Created a mentorship program to develop and train-mid level staff to become more effective and efficient supervisors, increased staff morale and productivity.
Education and Training
Expected in 12/2018
BBA: Business Administration And Management
Columbia Southern University - Orange Beach, AL
  • GPA: 3.65
  • Cum laude graduate
Expected in 01/2009
Associate of Arts: General Studies
Pierce College - Puyallup, WA
  • Received a promotion to the position of Senior Operations Manager within five months of starting as an Operations Specialist.
  • Awarded the Meritorious Service Medal on three separate occasions for excellent performance.
  • Master Resiliency Trainer Certified

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School Attended

  • Columbia Southern University
  • Pierce College

Job Titles Held:

  • Medical Platoon Sergeant/Department Manager
  • Operations Manager
  • Personnel Supervisor
  • Clinical Manager And Medical Readiness Specialist


  • BBA
  • Associate of Arts

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