LiveCareer-Resume

medical clinic manager resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Hardworking Medical Office Manager providing excellent customer service and task delegation skills. Creates patient satisfaction through efficient scheduling, registration and financial counseling, addressing questions and complaints. Strong organization abilities build thorough and comprehensive filing systems. Motivated Medical Office Manager with extensive clerical and supervisory experience. Boosts performance by utilizing quality recruiting, hiring and training techniques, creating productive teams. Team leader supervises daily operations and coordinates administrative meetings. Dynamic Office Manager with six years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.

Skills
  • Decision Making
  • Detail-Oriented
  • Time Management
  • Relationship Building
  • Verbal and Written Communication
  • Problem Solving
  • Critical Thinking
  • Reporting and Documentation
  • Administrative management
  • Inventory and supply oversight
  • Scheduling and calendar management
  • CRM and office management software
  • Team building and leadership
  • Training & Development
  • Team management
  • Planning
  • File and data retrieval systems
  • Report writing
  • Process development
  • Data management
  • MS Office
  • Basic math
  • Vendor relationships
  • Data entry
  • Event coordination
  • Negotiation
  • Accounts payable and receivable
Education and Training
National University Manila, Philippines, Expected in 10/1988 Bachelor of Science : Chemical Engineering - GPA :
Elk Grove Adult & Community Education Sacramento, CA Expected in 02/2007 : Medical Assisting - GPA :
Experience
Concentra - Medical Clinic Manager
Clairton, PA, 11/2015 - Current
  • Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
  • Addressed any patient or team member concerns immediately.
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
  • Created and implemented policies and procedures for effective practice management.
  • Communicated with patients with compassion while keeping medical information private.
  • Ordered all supplies needed and kept tabs on inventory levels.
  • Complied with OSHA and HIPAA regulations.
  • Coordinated financial operations, including budgeting, accounting, expenses and financial reporting.
  • Coordinated and organized patient records for maximum efficiency.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Developed and implemented policies and procedures for healthcare facility.
  • Supervised daily operations of 12 physician practice, overseeing 11 staff members across all departments.
  • Cultivated close working relationships with the entire staff, including primary care provider, specialty provider and medical staff.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Devised training programs for new and existing employees.
  • Consulted with clinicians to develop business strategy.
  • Coordinated monthly health events, increasing patient participation to improve health and wellness.
  • Assisted with development of regulatory compliance systems.
  • Created onboarding program for new staff members, training in customer service and billing procedures.
  • Sourced qualified employees to provide skilled and adequate coverage for all shifts.
  • Developed relationships with healthcare providers to sustain strong referral pipeline.
University Of Florida Health - Referral Coordinator
Saint Marys, GA, 09/2009 - 11/2015
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Developed productive working relationships with numerous insurance company representatives.
  • Selected by supervisor to train new hires on departmental processes and software.
  • Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
  • Gathered community resources and coordinated referrals to obtain services.
  • Provided education and support to patients' family members.
  • Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Communicated with relatives of patients about diagnoses and treatment programs.
  • Prepared all required treatment records and reports.
Dte Energy - Senior Tax Advisor
Cincinnati, OH, 11/2002 - 11/2015
  • Conducted tax research using various resources and tools to verify proper compliance and tax filings to client's advantage based on current tax laws.
  • Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Analyzed information and assessed liabilities and deductions according to relevant tax code.
  • Counseled clients on tax planning aspects by explaining laws regarding areas such as estate tax and gift tax.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Stored copies of completed returns and related documents according to company procedures and business regulations.
Society Insurance - Medical Claims Specialist
Fond Du Lac, WI, 04/2006 - 09/2009
  • Stayed current on HIPAA regulations, benefits claims processing, medical terminology, and other procedures.
  • Accurately processed large volume of medical claims every shift.
  • Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
  • Reviewed claims for accuracy before submitting for billing.
  • Inputted data into the system, maintaining accuracy of provider coding information and reported services.
  • Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
  • Based payment or denials of medical claims upon well-established criteria for claims processing.
  • Sent clinical request and missing information letters to obtain incomplete information.
  • Reviewed administrative guidelines whenever questions arose during processing of claims.
  • Used contract notes and processing manual to correctly apply group-specific classifications to claims.
  • Verified policy holder data, including age, contact number and physical address.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Examined claims, records and procedures to grant approval of coverage.
  • Collaborated with fellow team members to manage large volume of claims.
  • Complied with confidentiality regulations in handling customer information.

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Resume Overview

School Attended

  • National University
  • Elk Grove Adult & Community Education

Job Titles Held:

  • Medical Clinic Manager
  • Referral Coordinator
  • Senior Tax Advisor
  • Medical Claims Specialist

Degrees

  • Bachelor of Science

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