Operations Manager and Health Administrator with over 10 years of diverse experience, with an exceptional background in health care operations and finance. My area of expertise is critical thinking along with a proactive nature. I have managed 2 well known healthcare clinics while improving processes and operations. I have helped establish and maintain a growing financial company as well as streamline a new emerging healthcare department. I have been adept at supporting and executing on operational procedures and increasing departmental profitability through a focus on operational management and improving processes that support network providers in value-based care.
Purdue University, Expected in 02/2021 ā āMBA:Business Administration - GPA:
Work History
Concentra - Medical Clinic Manager West Mifflin, PA, 05/2019 - Current
Oversee daily operational functions and administration of 2 healthcare facilities.
Create and execute clinic related human resource and finance objectives and customer service.
Manage facility licenses, equipment and supplies.
Conduct interviews for prospective employees with formal and practical processes.
Hire, onboard, and coordinate proper training of qualified employees.
Create work schedules for two facilities to ensure accurate staffing.
Process medical billings and insurance benefits verification for new and existing patients.
Developed and maintained multi clinic budgets for various departments.
Collaborate with upper management on creation and implementation of clinical standard operational procedures and policies.
Maintain salary, benefits, and bonus packages for all employees.
Create and managed job scorecards for all employees.
Sustain accurate tracking of clinic goals and facilitating weekly meetings.
Created clinical vendor accounts and ensure timely payouts.
Assist in creating business goals and strategies in order to improve facility ad staff productivity.
Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet company goals.
Ensure that all policies and procedures function in accordance with state and federal laws.
Legends - Operations Manager Culver City, CA, 01/2015 - 01/2019
Managed the administrative, quality assurance, and development functions within an emerging department for the nation's 4th largest medical service provider.
Developed presentations to support marketing representatives with referral recruitment sources for contracted professional providers; expanding community outreach and education for all stakeholders.
Developed trend reports which increased the efficiency of patient tracking by 30%.
Direct working experience with palliative and hospice medical director, physicians, nurse practitioners, and social worker to grow patient database from 400 to over 3000 patients within a year.
Participated with management and marketing in the development of departmental annual budget to make continuous improvements and anticipate problems.
Reviewed medical billings to ensure Medicare and Medicaid regulations are being met; reducing ACHA and JCAHO citations for 2016-2018.
Recommended new streamlined credentialing process to assure licensures and certifications of palliative clinicians were valid which eliminated previous deficiencies found by state agencies.
Collaborated with management and internal departments to support the development of operational policies and procedures and technological solutions for improving quality of care, while reducing the cost of care delivered.
Processed new patient referrals through screening process from all clinical sources, patients, and family members; reducing response turnaround time.
Planned and implemented office systems, layouts, and equipment procurement; increasing office efficiency.
Created office policies, established standards and procedures, reducing database errors measured against market standards by 10%.
Managed trading functions to meet corporate financial goals and illustrated areas of high audit risk.
Analyzed practice panel data to help identify quality measure improvement opportunities to drive strong performance which increased company customer database.
Maintained office services by organizing office operations and procedures, controlling correspondence and designing effective filing systems.
Reviewed, approved/disapproved supply requisitions records and assigned/monitored clerical functions.
Supervised daily inventory of currencies/payment database for daily operations; ensuring cost effectiveness.
Created and managed daily shipping manifest for client information database of over 1000 clients.
TD BANK - Senior Customer Service Representative/Certified Consumer Lender City, STATE, 01/2007 - 01/2011
Supervised and trained new employees and improved retention rates.
Collaborated with upper management to successfully achieve new customer quotas and identified opportunities for process improvement.
Maintained strong product and sales knowledge and promoted core service values.
Processed and decisioned various loan applications.
Created financial models to enhance business development and evaluated existing approaches and identified areas for improvement.
Conducted research on customer financial reports and statements to reduce financial loss.
Provided training and development needs of less experienced staff and employees as required.
Facilitated cross-team communication and strategies for market position opportunities.
Ensured supervised employee compliance of AML, BSA, KYC, along with applicable laws, regulations and guidelines.
Implemented specific sales initiatives and campaigns into overall sales strategy.
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School Attended
Florida Atlantic University
Purdue University
Job Titles Held:
Medical Clinic Manager
Operations Manager
Office Administrator/Currency Exchange Consultant
Senior Customer Service Representative/Certified Consumer Lender
