Service-focused individual bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Diplomatic, thorough and steadfast office worker with top-notch administrative skills. Surpass business needs while satisfying diverse customer demands. Independently handle clerical tasks to keep business operations smooth and efficient. Seeking a job that will utilize my strong customer service and sales background, with excellent communication and organization skills, and my ability to work well with others to exceed expectations.
· Strategic planning · Network development · Sales · Customer relations · Multitasking · Conflict resolution · Creative problem solving · Administrative support · Employee relations · Training development | · File and records management · Business administration · Data entry · Team leadership · Deadline driven · Clear oral & written communication · Friendly nature · Medical office administration · Staff management · Patient management |
· Listened to customers to understand needs and refer to optimal services.
· Assisted patients in selecting appropriate courses of actions for desired outcomes.
· Provided knowledgeable and compassionate service in response to all types of patient questions and concerns.
· Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
· Maintained productive relationships with existing customers through exceptional follow-up after sales.
· Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
· Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
· Highlighted target products with eye-catching signs, displays and shelf positions
· Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
· Demonstrated and educated products to customer, answering questions and redirecting objections to close deals.
· Identified, coordinated and participated in client relationship-building activities.
· Drove sales by successfully employing strategies such as upselling and cross-selling.
· Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
· Helped with administrative clinic work such as making appointments, answering telephone calls and greeting patients.
· Restocked supplies in examination rooms and team stations to support clinic operations.
· Collected information to aid physicians in treating patients' needs.
· Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
· Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
· Built and maintained relationships with peers and upper management to drive team success.
· Recruited, hired and trained new staff to develop with excellent product knowledge
· Initiated training and education programs for supporting staff.
· Implemented new hire training to further develop skills and initiate discussions on task prioritization.
· Promote, monitor, and interact with all types of platforms dealing with social media, to ensure positive and professional growth for the clinic.
WORK HISTORY
The Center For Cosmetic Surgery - Medical Clinic Coordinator
Denver, CO • 07/2020 - Current
· Listened to customers to understand needs and refer to optimal services.
· Assisted patients in selecting appropriate courses of actions for desired outcomes.
· Provided knowledgeable and compassionate service in response to all types of patient questions and concerns.
· Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
· Maintained productive relationships with existing customers through exceptional follow-up after sales.
· Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
· Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
· Highlighted target products with eye-catching signs, displays and shelf positions
· Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
· Demonstrated and educated products to customer, answering questions and redirecting objections to close deals.
· Identified, coordinated and participated in client relationship-building activities.
· Drove sales by successfully employing strategies such as upselling and cross-selling.
· Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
· Helped with administrative clinic work such as making appointments, answering telephone calls and greeting patients.
· Restocked supplies in examination rooms and team stations to support clinic operations.
· Collected information to aid physicians in treating patients' needs.
· Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
· Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
· Built and maintained relationships with peers and upper management to drive team success.
· Recruited, hired and trained new staff to develop with excellent product knowledge
· Initiated training and education programs for supporting staff.
· Implemented new hire training to further develop skills and initiate discussions on task prioritization.
· Promote, monitor, and interact with all types of platforms dealing with social media, to ensure positive and professional growth for the clinic.
Allura Skin Laser & Wellness Clinic - Patient Advocate
Fort Collins, CO • 02/2015 - Current
· Managing and handling high volumes phone lines.
· Attend to client's needs by guiding, answering or educating any concerns or comments regarding aesthetic services, treatments, & products.
· Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
· Upselling procedures and treatments to clients for future visits and needs for their skin and wellness.
· Demonstrated and educated products to customer, answering questions and redirecting objections to close deals.
· Gathered and analyzed patient information to determine special promotion eligibility.
· Maintained current store, product and promotional knowledge to drive consistent sales.
· Offered coupons and special deals to increase quantity of customer spending.
· Cultivated long-term relationships with clients to accurately quote prices that achieved customer objectives
· Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
· Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
· Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
· Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
· Prepare procedure rooms to ensure smooth transition between clients.
· Book, change or cancel appointments, on multi-phone system; while checking guests into the clinic, as well follow ups with post procedures.
· Adhered to strict HIPAA guidelines at all times to protect patient privacy.
· Organized paperwork such as charts and reports for office and patient needs.
· Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
· Followed all company policies, rules and procedures to promote company goals and maintain safety.
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