Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Service-focused individual bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Diplomatic, thorough and steadfast office worker with top-notch administrative skills. Surpass business needs while satisfying diverse customer demands. Independently handle clerical tasks to keep business operations smooth and efficient. Seeking a job that will utilize my strong customer service and sales background, with excellent communication and organization skills, and my ability to work well with others to exceed expectations.

Skills

· Strategic planning

· Network development

· Sales

· Customer relations

· Multitasking

· Conflict resolution

· Creative problem solving

· Administrative support

· Employee relations

· Training development

· File and records management

· Business administration

· Data entry

· Team leadership

· Deadline driven

· Clear oral & written communication

· Friendly nature

· Medical office administration

· Staff management

· Patient management

Experience
07/2021 to Current
Medical Clinic Coordinator Air Methods Borrego Springs, CA,

· Listened to customers to understand needs and refer to optimal services.

· Assisted patients in selecting appropriate courses of actions for desired outcomes.

· Provided knowledgeable and compassionate service in response to all types of patient questions and concerns.

· Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

· Maintained productive relationships with existing customers through exceptional follow-up after sales.

· Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.

· Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.

· Highlighted target products with eye-catching signs, displays and shelf positions

· Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.

· Demonstrated and educated products to customer, answering questions and redirecting objections to close deals.

· Identified, coordinated and participated in client relationship-building activities.

· Drove sales by successfully employing strategies such as upselling and cross-selling.

· Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.

· Helped with administrative clinic work such as making appointments, answering telephone calls and greeting patients.

· Restocked supplies in examination rooms and team stations to support clinic operations.

· Collected information to aid physicians in treating patients' needs.

· Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.

· Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

· Built and maintained relationships with peers and upper management to drive team success.

· Recruited, hired and trained new staff to develop with excellent product knowledge

· Initiated training and education programs for supporting staff.

· Implemented new hire training to further develop skills and initiate discussions on task prioritization.

· Promote, monitor, and interact with all types of platforms dealing with social media, to ensure positive and professional growth for the clinic.

01/2015 to Current
Patient Advocate Mcdonald's Gibson City, IL,

WORK HISTORY

The Center For Cosmetic Surgery - Medical Clinic Coordinator
Denver, CO07/2020 - Current

· Listened to customers to understand needs and refer to optimal services.

· Assisted patients in selecting appropriate courses of actions for desired outcomes.

· Provided knowledgeable and compassionate service in response to all types of patient questions and concerns.

· Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

· Maintained productive relationships with existing customers through exceptional follow-up after sales.

· Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.

· Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.

· Highlighted target products with eye-catching signs, displays and shelf positions

· Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.

· Demonstrated and educated products to customer, answering questions and redirecting objections to close deals.

· Identified, coordinated and participated in client relationship-building activities.

· Drove sales by successfully employing strategies such as upselling and cross-selling.

· Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.

· Helped with administrative clinic work such as making appointments, answering telephone calls and greeting patients.

· Restocked supplies in examination rooms and team stations to support clinic operations.

· Collected information to aid physicians in treating patients' needs.

· Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.

· Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

· Built and maintained relationships with peers and upper management to drive team success.

· Recruited, hired and trained new staff to develop with excellent product knowledge

· Initiated training and education programs for supporting staff.

· Implemented new hire training to further develop skills and initiate discussions on task prioritization.

· Promote, monitor, and interact with all types of platforms dealing with social media, to ensure positive and professional growth for the clinic.

Allura Skin Laser & Wellness Clinic - Patient Advocate
Fort Collins, CO02/2015 - Current

· Managing and handling high volumes phone lines.

· Attend to client's needs by guiding, answering or educating any concerns or comments regarding aesthetic services, treatments, & products.

· Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

· Upselling procedures and treatments to clients for future visits and needs for their skin and wellness.

· Demonstrated and educated products to customer, answering questions and redirecting objections to close deals.

· Gathered and analyzed patient information to determine special promotion eligibility.

· Maintained current store, product and promotional knowledge to drive consistent sales.

· Offered coupons and special deals to increase quantity of customer spending.

· Cultivated long-term relationships with clients to accurately quote prices that achieved customer objectives

· Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

· Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.

· Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.

· Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.

· Prepare procedure rooms to ensure smooth transition between clients.

· Book, change or cancel appointments, on multi-phone system; while checking guests into the clinic, as well follow ups with post procedures.

· Adhered to strict HIPAA guidelines at all times to protect patient privacy.

· Organized paperwork such as charts and reports for office and patient needs.

· Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

· Followed all company policies, rules and procedures to promote company goals and maintain safety.

to
Shift Supervisor Starbucks City, STATE,
  • Cultivated strong and profitable relationships with customers by consistently and quickly handling any issue.
  • Merchandised products and maintained adequate inventory to achieve consistent sales.
  • Increased repeat customer base by maintaining relationships with clients.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Updated signage to reflect current pricing and promote target merchandise.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Resolved customer complaints and reported issues to senior management.
  • Collaborated with team members to improve performance and implement training updates.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
  • Built sales forecasts and schedules to reflect desired productivity targets.
Education and Training
Expected in
Associate of Science: Neurobiology And Behavior
University of Colorado - Denver, CO,
GPA:
Expected in
: Integrative Health
Arizona State University - Tempe, AZ
GPA:

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Resume Overview

School Attended

  • University of Colorado
  • Arizona State University

Job Titles Held:

  • Medical Clinic Coordinator
  • Patient Advocate
  • Shift Supervisor

Degrees

  • Associate of Science

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