Medical Clinic Coordinator resume example

WORK HISTORY

The Center For Cosmetic Surgery - Medical Clinic Coordinator
Denver, CO • 07/2020 - Current

· Listened to customers to understand needs and refer to optimal services.

· Assisted patients in selecting appropriate courses of actions for desired outcomes.

· Provided knowledgeable and compassionate service in response to all types of patient questions and concerns.

· Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

· Maintained productive relationships with existing customers through exceptional follow-up after sales.

· Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.

· Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.

· Highlighted target products with eye-catching signs, displays and shelf positions

· Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.

· Demonstrated and educated products to customer, answering questions and redirecting objections to close deals.

· Identified, coordinated and participated in client relationship-building activities.

· Drove sales by successfully employing strategies such as upselling and cross-selling.

· Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.

· Helped with administrative clinic work such as making appointments, answering telephone calls and greeting patients.

· Restocked supplies in examination rooms and team stations to support clinic operations.

· Collected information to aid physicians in treating patients' needs.

· Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.

· Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

· Built and maintained relationships with peers and upper management to drive team success.

· Recruited, hired and trained new staff to develop with excellent product knowledge

· Initiated training and education programs for supporting staff.

· Implemented new hire training to further develop skills and initiate discussions on task prioritization.

· Promote, monitor, and interact with all types of platforms dealing with social media, to ensure positive and professional growth for the clinic.

Allura Skin Laser & Wellness Clinic - Patient Advocate
Fort Collins, CO • 02/2015 - Current

· Managing and handling high volumes phone lines.

· Attend to client's needs by guiding, answering or educating any concerns or comments regarding aesthetic services, treatments, & products.

· Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

· Upselling procedures and treatments to clients for future visits and needs for their skin and wellness.

· Demonstrated and educated products to customer, answering questions and redirecting objections to close deals.

· Gathered and analyzed patient information to determine special promotion eligibility.

· Maintained current store, product and promotional knowledge to drive consistent sales.

· Offered coupons and special deals to increase quantity of customer spending.

· Cultivated long-term relationships with clients to accurately quote prices that achieved customer objectives

· Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

· Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.

· Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.

· Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.

· Prepare procedure rooms to ensure smooth transition between clients.

· Book, change or cancel appointments, on multi-phone system; while checking guests into the clinic, as well follow ups with post procedures.

· Adhered to strict HIPAA guidelines at all times to protect patient privacy.

· Organized paperwork such as charts and reports for office and patient needs.

· Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

· Followed all company policies, rules and procedures to promote company goals and maintain safety.

• Cultivated strong and profitable relationships with customers by consistently and quickly handling any issue.
• Merchandised products and maintained adequate inventory to achieve consistent sales.
• Increased repeat customer base by maintaining relationships with clients.
• Established sales goals and strategies that contributed to increased growth in sales and profitability.
• Updated signage to reflect current pricing and promote target merchandise.
• Maintained and organized store displays to enhance product visibility and expedite product location activities.
• Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
• Fostered relationships with customers to expand customer base and retain business.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Improved overall customer purchasing experiences to promote steady revenue.
• Resolved customer complaints and reported issues to senior management.
• Collaborated with team members to improve performance and implement training updates.
• Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
• Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
• Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
• Built sales forecasts and schedules to reflect desired productivity targets.