Negotiated settlements with clients in order to close out accounts and provide settlement agreements
Negotiated with our client to get a lower rate for our debtors
Trained and mentored new employees
Implemented a new Advance Technology collection (CPC) software system, to navigate fast and to speed up their work flow.
Managed and enhanced relationships with Wal-mart, Blue Cross Blue shield, Aetna Insurance, Government Medicare/Medicaid, BWM, Toyota, GMC, and Easton Hospital.
Was recognized as the Top collector in the company in 2014.
Financial Associate Collector January 2013 to April 2013Windstream － Allentown, PA
3: Temp position
Handled inbound, outbound calls, communicating effectively with customers
Sent out original invoices to debtors
Sent emails and made phone on a daily bases to confirm receipt of payment the debtors
Gathered information regarding disputes, credits, unapplied payments, renewal
Set up Conference calls at the request of debtors to review discrepancies
Requested W-9 forms to verify customer's tax exempt
Referred delinquent accounts to Sale Representative
Escalated call volume as needed, when customers refused to maintain payment arrangements
Order Administrator April 2012 to June 2012Harbortouch Lehigh Valley － Allentown, PA
Handled inbound, outbound calls, communicating effectively with retailers, restaurateurs
Gathered, verified detailed information from customers that's used to program POS systems
Monitored accounts, notifying customers with status or if additional information is needed
Troubleshoot accounts; suggested solutions to ensure customer satisfaction with product
Senior Collector May 2006 to March 2011Wells Fargo Auto Finance － Bethlehem, PA
Collected on small- and large-dollar accounts, averaging $80,000 weekly while routinely
exceeding team goals
Led a team of 25 collectors; duties included producing daily performance reports,
Meetings and training sessions, distributing policy updates
Trained new, supervised struggling collectors, provide new collection strategies instruction.
programs, phone manner, and data entry
Managed problem accounts by establishing rapport with customers and maintaining contact
with them to ensure payment schedules were met.
Achieved numerous performance awards (Wells Fargo Certificate of Achievement) for recovery 91 million dollars in delinquents accounts in 2011.
Managed and enhance relationships with larger accounts with, GMC, Chevrolet, BMW of America, Honda America, Toyota, Bentley, Nissan Acceptance Corp, Mercedes Benz of America.
Was recognized and awarded as the Top Producer in the Northeast Region 2011
Customer Service Representative June 2000 to May 2006Dun & Bradstreet － Bethlehem Allentown, PA
Oversaw receivable portfolios worth $5 million for Fortune 500 companies
Used specialized software, Internet tools to maintained computer-based account files
Trained new or struggling collectors, providing instruction on collection strategies.
Total collected work for several companies 92Million
Mentored 25 team members and trained new staff on phones, computer system : Part time second position
Answered and placed hundreds of daily customer calls, discussing benefits and potential side effects of prescription medication
Relayed complicated medical information to customers, using simple language to ensure understanding and address questions
Updated customer information before transferring files to doctors' offices for review
Bachelor of Science : Business Law, 1988Antelope Valley College － Lancaster, CA, USAntelope Valley College, Lancaster, CA Business Law Bachelor of Science (BS) 1987-1988
DesignerIrvine Valley College － Lancaster, CA, USIrvine Valley College, Lancaster, CA Designer Degree Program
Associates : 1987Associates (AS) 1986-1987
Collected on Auto Loans, Medical Bills, Gym Member Ship, and larger Commercial
Collection, Million, Accounts By, Accounts In, Accounts With, Data Entry, Scheduling, Training, Benefits, Customer Service, Customer Service Representative, Receptionist, Retail Sales, Payments, Accounts And, Blue Cross, Blue Cross Blue Shield, Clients, Credit, Credit Card, Documentation, Loans, Medicaid, Medicare, Settlements, Their Account, Work Flow, Accounting, Accounts Payable, Accounts Receivable, Audit, B2b, Bankruptcy, Business To Business, Catalyst, Collections, Excel, Excellent Written And Verbal Communication Skills, Hogan, Mentor, Microsoft Excel, Microsoft Word, National Accounts, Nortel, Problem Solver, Progress, Skip Tracing, Time Management, Word, Written And Verbal, Outbound Calls, Accounts To, Arrangements, Associate, Delinquent Accounts, Invoices, Point Of Sale, Pos, Pos Systems, Satisfaction, Solutions