medical benefits assistance program manager resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Conscientious and passionate public health program manager with 8+ years of experience serving and advocating for at risk communities. Public health proficiencies include program development and evaluation. Experience ranges from working with Harm Reduction programs administering HIV/HEP C rapid tests, outreach work linking at risk individuals to necessary resources such as Supplemental Nutrition Assistance benefits (SNAP) and assisting under/uninsured people living with HIV/AIDS (PLWHA) access to comprehensive health insurance (i.e. Medicare/Medicaid, ADAP). At Diaspora Community Service worked in numerous programs that aided in improving the health and well-being of at risk communities through programs that addressed food, health insurance, and housing insecurities.

  • Health Insurance Benefits enrollment
  • Budget development
  • Data collection/analyst
  • Chart Review/audits
  • Grant writing
  • Needs assessment
  • Proposal development
  • Research
  • Strategic Planning
  • Program evaluation
  • Implementation planning
  • Project coordination
  • Advocacy
  • Contingency planning
  • Government Assistance Programs
  • Food Program Assistance
Work History
04/2018 to Current
Medical Benefits Assistance Program Manager Sharp Decisions Schaumburg, IL,

● Oversee Ryan White and Minority AIDS Institute Medical Benefits Assistance program for enrollment into ADAP/APIC, Increasing program enrollment by 40% and ensuring that 200+ uninsured/underinsured individuals have access to comprehensive health insurance and steps are being taken to aid in ending the epidemic

● Provide direct supervision and support to program staff guiding them with the necessary tools to effectively deliver the services that meet and exceed all of the clients health insurance needs

● Ensure that all program goals deliverables are met, through monthly chart reviews and quarterly program evaluation

● Develop yearly work plan that outline the program purpose, goals, and deliverables and communicate it to contract manager and update policy and procedure manual

● Create strategic plans for the implementation, evaluation and improvement of the program

● Review reports for program accuracy; ensure there are no discrepancies and oversee that the data is entered correctly and timely into the appropriate database (AIRS, Access), increased timely data reporting by 62%

● Develop internal and external monthly reports to distribute to the Chief Executive Officer (internal) and funders (external)Review and utilize database systems to monitor and evaluate program performance

● Conduct quarterly presentation to providers, consumer groups, and stakeholders promoting the need for the program in North and Central Brooklyn, NY

● Coordinated communication among associations, allies, stakeholders and members to form memorandum of understanding to effectively reach target population

● Facilitate monthly senior managers and quarterly consumer advisory board (CAB)meetings

● Organize and execute yearly community health fair

● Member of the Diaspora’s Development team, main goals are to research and assist with grant writing and submission

● Perform additional duties as assigned by the Chief Executive Officer

05/2016 to 06/2018
NOEP Benefits Program Coordinator Diaspora Community Services City, STATE,

● Managed Hunger Solution Nutritional Outreach Education Program (NOEP) contract

● Conducted weekly outreach to educate low income households in Brooklyn, and North Queens on the benefits of Supplemental Nutrition Assistance Program(SNAP)

● Pre-qualified 1,000+ households for services by collecting and verifying applicants' personal, financial and employment histories.

● Monitored program outreach activities, program assessment, and program evaluation,

● Provided workshops and technical assistance to staff/volunteers at agencies and community groups regarding benefits outreach and enrollment, entitlement access

● Generated and submitted comprehensive quarterly reports

● Utilized the contract management system for data collection, approvals and reporting.

● Acted as a direct liaison between SNAP applicants and the NYC Human Resources Administration to resolve barriers to accessing SNAP benefits.

08/2015 to 04/2016
Outreach Specialist Diaspora Community Services City, STATE,

● Conducted field, phone and mail outreach monthly to 150 individuals with two or more chronic medical conditions to enroll them Diaspora’s Community Service Health Homes Care Coordination program

● Completed participant enrollments for 25 individuals’ monthly

● Tracked the outreach and engagement of all Lead Health Home referrals to ensure continued access to medical care

● Gathered, reviewed and filed medical, mental health and substance use reports from respective providers to ensure participants are receiving accurate medical care based upon their needs.

● Outreach via phone, letter and home visit to clients with inactive Medicaid status to decrease gaps in medical coverage

Achieved an engagement rate of 85% above industry standard monthly.

Expected in 08/2022 to to
Graduate Certificate: Global Health Studies
State University At Albany - Albany, New York
Expected in 12/2019 to to
Master of Public Health: Public Health
State University At Albany - Albany, NY,
Expected in 08/2017 to to
Certificate in Public Health Fundamentals and Principles: Public Health
University At Albany - Albany, NY,
Expected in 06/2013 to to
Bachelor of Science: Health and Nutrition
Brooklyn College of The City University of New York - Brooklyn, NY
NYS Certified Application Counselor (CAC) – Cicatelli Associates Inc. May 2016

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Resume Overview

School Attended

  • State University At Albany
  • State University At Albany
  • University At Albany
  • Brooklyn College of The City University of New York

Job Titles Held:

  • Medical Benefits Assistance Program Manager
  • NOEP Benefits Program Coordinator
  • Outreach Specialist


  • Graduate Certificate
  • Master of Public Health
  • Certificate in Public Health Fundamentals and Principles
  • Bachelor of Science

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