Highly-proficient, creative professional with 4+ years' of successful experience and management in a medical aesthetic environment who employs strong business, sales, and customer service skills to meet spa goals and exceed client expectations. Distinguished strengths in enhancing clients' personal appearances using the latest technology. Special talent for performing skin analysis to determine plan of treatment. In depth knowledge of skin care products and their safe applications. Hands-on experience in using the latest laser technology and tools to manage cosmetic procedures.
Introduced the Oxygen Facial with great success which in return increased client referrals and our service sales by 30%. Achieved five-star customer satisfaction rates for facial and massage services. Organized training for front desk staff so they would be knowledgeable on services and products and be able to push product and service sales. Introduced Ideal Protein and was certified as an Ideal Protein coach. Consistently received positive performance reviews from guests personally and on internet and website rating sites.
Presently sell medical-exclusive skin care products and encourage service upgrades. Educate clients on skin care procedures and products.Train new staff on the range of spa services offered.Vastly improve the appearance of clients' skin through non-surgical processes. Offer skin rejuvenation and cellulite reduction therapy services to clients.Decipher product ingredient labels.Learn new techniques as needed and to establish the highest standard of care for clients. Pursue continuing education to learn new advances in skin condition treatments.Perform all laser procedures. Maintain rigorous standards of sanitation and sterilization as directed by law and the spa's policies and procedures.Meticulously maintain the spa appearance and cleanliness.
Maintained high retention of return guest and exceeded product sales every month by 15%. Organized Murad sales events which included having local restaurants donate food trays to help support our event. I managed all inventory for Murad and organized the inventory display for optimal skin care sales. Placed all orders for Murad back bar and retail inventory. I was promoted to lead aesthetician in 2013 and was responsible for interviewing all aesthetician candidates for the spa and conducted all training for employee's on Murad product protocols for facials and peels.
Provided aesthetic services that included Dermaplaning, V.I. peel, Exilis RF, galvanic current facial, anti aging facials. Instructed clients on home skin care product treatment plans. Assisted the Doctor with Botox, fillers, CO2 laser procedures along with all metabolic patients. Performed Urinalysis, BMI, Blood Pressure, height, weight, and charting for medical records. Additionally I was responsible for basic office skills such as scheduling, filing, confirming appointments, faxing, emails, and checking people out.
Esthetics in Skin Care
Chemical Peels, Microdermabrasion, Oxygen Therapy, Micro Needling (Eclipse skin pen), Galvanic Current
Mink Eyelash Extensions
Laser Hair Removal, I.P.L., Non- Ablative, Laser Vein Removal, Stretch Mark Removal, Melasma Treatments
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